Can't DownLoad

[wang LuLu]

After adding the downloaded content to the list, there is no further response—no pop-up windows or progress bars appear. I have no idea whether the download is in progress or if it has gotten stuck at some stage, and ultimately, the fully downloaded file is not found locally. Is this how the download process is supposed to work, or is this an issue on my end? How should I resolve it?

[Elam, Jennifer]

Hi Lu Lu,

Have you installed Aspera Connect on your computer (download here, scroll to IBM Aspera Connect under IBM Aspera client-deployed software). Once installed, it should launch when you queue a package and show a progress bar for the download.

 

Best,

Jenn

 

________________________________________

Jennifer Elam, Ph.D.
Scientific Outreach, Human Connectome Project
Washington University School of Medicine
el...@wustl.edu
www.humanconnectome.org

 

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