Aspera Connect doesn't work

[gwhwang]

Dear BALSA Support Team,

I am writing to request assistance with a technical issue I am encountering while attempting to download files from the BALSA database using Aspera Connect.

Although I have successfully installed both the Aspera Connect application and the Chrome extension, the download does not initiate properly on your platform.

I have already performed the following troubleshooting steps to verify my local environment:

1. Installation: Confirmed that the Aspera Connect application and the web extension are correctly installed.

2. Functionality Test: Successfully downloaded a test file from the IBM Aspera Connect test website, which suggests the software itself is functioning correctly on my machine.

The specific symptom is as follows: When I add files to the queue on the BALSA website and attempt to download, the website displays the "download status." However, the local Aspera Connect application remains empty, and no transfer appears in the activity list.

Could you please provide guidance on how to resolve this issue?

Thank you for your time and assistance.

Sincerely,

[Elam, Jennifer]

Did you try clicking the “Download Selected (Total Size 63.74 GB)" button?  The first Download button is intended to show the Download queue and the second showing the download size should kick off the download in Aspera Connect.

 

Best,

Jenn

 

________________________________________

Jennifer Elam, Ph.D.
Scientific Outreach, Human Connectome Project
Washington University School of Medicine
el...@wustl.edu
www.humanconnectome.org

 

Sincerely,

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