Public Safety Dispatchers

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Human Resources

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Sep 10, 2025, 3:05:32 PM (2 days ago) Sep 10

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The Town of Hopkinton is currently accepting applications for two full-time Public Safety Dispatchers

Hopkinton, an AAA-rated community, is committed to equal opportunity, encourages diversity, inclusion and belonging and believes that a positive culture of inclusion in Town governance contributes to the Town’s overall qualities as a great place to live and work.

Come join an incredible team of public safety professionals in a position where making a difference means saving lives. We are looking for versatile, dependable individuals who thrive in a fast-paced environment. We welcome all to apply!

Hiring Salary: $24.02 - $25.08 hourly, depending upon qualifications and based on the current Collective Bargaining Agreement; rates will be adjusted when a new agreement is finalized.

Competitive Leave and Benefits package

The Public Safety Communications Center is open 24/7, 365 days/year

Dispatchers must be available to cover all shifts, including nights, weekends, and holidays.

Under the general guidance of the Public Safety Communications Director, the Public Safety Dispatchers are part of the Public Safety Communications Center. Our dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information.

The Public Safety Dispatchers are responsible for receiving and transmitting emergency and administrative messages to appropriate law enforcement, fire and medical personnel in the manner dictated by the state-mandated Emergency Medical Dispatch Protocol and department policy. The position requires the utmost discretion, independent judgment, initiative and must operate within established mandated state and departmental guidelines and procedures. The Public Safety Dispatchers receive, have access to, and must maintain confidential information.

QUALIFICATIONS:

● High School Equivalency

● Excellent vision and hearing accuracy and ability to process verbal information/direction in

a concise manner

● Confidentiality, strong attention to detail, and demonstrated customer service skills

● One (1) to Three (3) years experience in emergency response communications or a

related field, preferred

● Considerable knowledge of street locations, buildings, and other significant areas of the

community in order to minimize response time, preferred

● E911, LEAPS, APCO Emergency Medical Dispatch, APCO PST1 certifications, preferred

Internal/External Applicants: To be considered for this position, please submit the required online Application for Employment using this link: Town of Hopkinton Application for Employment. Applications received before 4:00 pm, Friday, September 26th, will be reviewed and receive 1st priority. The position will remain open until filled. A paper application may be obtained by contacting h...@hopkintonma.gov.

https://groups.google.com/a/hopkintonma.gov/g/jobs

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