Deputy Communications Director
Human Resources
The Town of Hopkinton seeks an Deputy Communications Director
The Town of Hopkinton seeks a steady, experienced, and operationally focused Deputy Communications Director to serve as a primary supervisor of the Town’s police and fire dispatch operations.
Hopkinton is committed to providing responsive, professional, and community-centered public safety services. We are seeking a leader who can support our 24/7 communications center through strong supervision, operational oversight, training coordination, and quality assurance.
If you thrive in high-responsibility environments and are motivated by public safety service,
we invite you to apply.
Under the direction of the Communications Director, the Deputy Communications Director provides day-to-day supervision of full-time and per diem dispatch staff and oversees:
Day-to-day coordination of dispatch operations
Direct supervision of full-time and per diem dispatch staff
Staff scheduling and shift coverage
Training coordination and certification compliance
Quality assurance and operational review
Policy implementation and procedural updates
Payroll backup and administrative support
This position functions with a high degree of independence in managing daily dispatch operations while supporting long-term departmental goals.
QUALIFICATIONS:
The ideal candidate will possess a high school equivalency and five (5) to seven (7) years of progressively responsible dispatch experience, including managing or supervising staff; or any equivalent combination of education, training, and experience.
Successful candidates will demonstrate strong operational knowledge of police and fire dispatch procedures, familiarity with Incident Command Systems, and experience working within a structured public safety environment. The ability to supervise, mentor, and support staff in a professional and accountable manner is essential.
An Associate’s or Bachelor’s degree in Emergency Management, Public Safety, Computer Science, Criminal Justice, or a related field is preferred.
Candidates must hold required State 911 and APCO certifications and maintain all necessary credentials applicable to public safety communications leadership.
Knowledge, Abilities and Skills:
Successful candidates will demonstrate:
Strong knowledge of Incident Command Systems and public safety operations
Ability to supervise and mentor staff in a supportive and accountable manner
Experience coordinating schedules and maintaining required staffing levels
Ability to troubleshoot dispatch technology and operational systems
Calm, decisive leadership in high-stress emergency environments
Excellent communication skills with staff, public safety partners, and Town leadership
Additional Requirements:
State 911 Department Emergency Telecommunicator Certification
Public Safety Telecommunicator 1 Certification
APCO Emergency Medical Dispatcher Certification
CJIS Certification
CPR Certification
FEMA-Incident Command System: ICS 100/700, ICS200, ICS300
Please see attached position description.
Internal/External Applicants: To be considered for this position, please submit the required online Application for Employment using this link: Town of Hopkinton Application for Employment. Please don’t forget to include a resume and cover letter. Applications will be considered upon receipt and accepted until the position is filled. The position will remain open until filled. A paper application may be obtained by contacting h...@hopkintonma.gov.