
As you're using RealViewPro, please read the following:
The following model series have been discontinued by the manufacturer. As of
August 2020 any software tools and mobile applications are no longer supported
by the developers. There will be no further firmware or mobile application
updates released. Any changes or interruptions in remote viewing functions are
beyond our control as the developers are no longer providing solutions for
these or any other issues.
52/53/54 CVI DVR series
61/62 XVR series
21/22/24 NVR series
31/32/34 NVR series
Contact our sales department to learn more about the systems currently available
with upgraded features and the most current technology.
Otherwise, please try setting up BCS View, however this will require you to setup port forwarding within your router's firewall settings.
Technical Support Staff
GW Security Inc
Sounds like I am SOL.