Cameras not showing up

[Jsauce3206]

I have 4 SV3C cameras that work solo, work on another NVR (ICRealtime), but will not add for the life of me on the GW Security NVR with 8 port POE switch. When you go to the screen to add cameras, the cameras show up but will not connect and will not add. I have tried changing the IP address of the cameras prior to plugging into the NVR to what the switch wants. I have tried factory resetting the cameras. I have plugged my computer into the switch port, manually  changed my IP of my computer to match the switch, and then connected to the cameras internally through the switch. The cameras show when I do that, but they do not show ever through the NVR. I have spent 6 hours straight and am about to return this product. I would love some assistance.

[Jsauce3206]

Here is a more detailed explanation and some photos. Through my internal network, I am able to connect to the NVR. From there, I am able to go into the settings and see that the NVR sees the 3 IP SV3C cameras and gives them an IP address through the internal switch. My internal network is the basic 192.168.1.xxx. The NVR is 192.168.1.249.

The NVR's internal switch settings is set to 10.10.25.1 and is giving my 3 cameras the IP addresses 10.10.25.151, 155, and 156 as shown in the pictures below. The problem is the cameras will not show up and will not connect. The NVR doesn't allow me to edit any of the settings associated with the cameras and only shows a black screen. 

What I was referring to above was I then connected my computer directly through ethernet to the NVR's internal switch and gave my computer a static IP address of a random IP in the same subnet (10.10.25.175) and then pinged the cameras (10.10.25.151, 155, and 156). I was able to ping them and bring up their GUI through Internet Explorer. I was also able to connect to them and see the stream. 

I have tried changing the cameras settings from H.264 to H.265, factory resetting them, manually setting IPs, and have another NVR that works and is an ICRealtime IP NVR. The cameras work fine on that system but that system only supports H.264 so I bought this unit to replace it. 

Here is the unit I purchased.

https://www.amazon.com/gp/product/B0753QVGX8/ref=oh_aui_detailpage_o01_s02?ie=UTF8&psc=1

[Jsauce3206]

[Jsauce3206]

This was why I tried manually changing IPs on the cameras but still nothing. 

[Jsauce3206]

Here are the cameras connected to the Unit. 

http://www.sv3c.com/H-265-POE-IP-Camera-A-Series--1.html

[Jim Acheson]

Hi Jsauce3206,

I have a separate external GW switch on my system, so this might not help, I'm not as familiar with the one you have . What confuses me is you said that the NVR address is 192.168.1.249. If that is so, why would the cameras be getting a different subnet from the NVR? Wouldn't you want the cameras to live in the same subnet as the NVR? So if you make a camera 192.168.1.250, will it show up then? Sorry if I am missing something..... 

[Jsauce3206]

Hi Jim, 

Thanks. The internal switch is its own internal network. It is similar to my ICRealtime IP NVR which makes its own subnet. I believe it makes them more secure as they can't be accessed, only the NVR can at that point. 

I have tried setting it to the same subnet as my internal network with no luck. It default sets the subnet to 255.255.0.0 which mine is not and is 255.255.255.0. 

My ICRealtime NVR has an internal switch (which must have its own DHCP server but they refer to it as an internal switch, and not as a router). The ICRealtime sets them all to a 10.1.1.xxx subnet where this NVR does a 10.1.25.xxx subnet but never allows the cameras to actually show up. Very confusing and they are all supposed to be omvinof compliant. Not sure what to try next...... and may have to return this new NVR and find something else that might work. 

Lost. ...

[Jim Acheson]

I have a friend that has a setup like yours in his business and now that you mention it, I think that is the way his is. Just to save headaches I manually set NVR and all cameras to the same subnet because it's in my home. Unless you're someplace where you're concerned about someone viewing cameras on the network unauthorized. It looks like you did that from your post. Can you use Internet Explorer and see the cameras when they are on the network? Just my 2 cents worth but it sounds like it's an IP issue. You probably already did this, but I would first make sure the NVR is up to date with current firmware and do a manuel connect to the cameras and make sure the firmware is up to date there also. Keep us posted! 

[Jim Acheson]

I went back and looked again at what you said and I think you already did what I mentioned. Looks like the cameras are not GW cameras? 

[GW Security Q&A forum]

Seems like the switch is on automatic mode.

Please try changing it to manual and then use the + icon to manually enter the camera's information.

When you manually add the camera, it is going to ask for protocol and port. The protocol you want to use is ONVIF and the port should be 80.

[Jim Acheson]

Jsauce, Be sure and give us an update, I'm curious. 

[Jsauce3206]

So I have finally got everything working after testing for a few more things. The switch had to be in manual mode. I tried it a few times but I never deleted the automated cameras that would pop up when in Automatic mode.

So in order of what I had to do.

-Set switch from automatic to manual

-Delete entries of existing cameras from auto

-Manually add cameras and selecting ONVIF and port 80

The hard part is getting to find what those IP's even are. The IP's are done based on port. For me I set the switch settings to 10.1.1.100, with 255.255.255.0. Then when you plug a camera to a port on the switch, it does 10.1.1.152 for port 2, .153 for port 3 and so on. Another issue I had is only 1 camera worked this way and none of the rest did. I tried changing so many settings but couldn't get it work.

I had to plug my computer into the switch, turn wireless off, and set a static IP4 address on my computer to that subnet, so I set to 10.1.1.101 and set the Subnet mask to 255.255.255.0 and gateway to 10.1.1.1. Then, I had to use a network scanner on my computer and scanned the subnet, and it was only able to see the 1 camera that was working.

Then I plugged the cameras into a seperate PoE switch, go into the settings of that actual camera, and change it from DHCP to Static and I named it what the NVR normally would which was port 1 10.1.1.151, and port 3 10.1.1.153 for 2 different cameras. I lost control as you can image from my internal network, but then plugged them back into the NVR, and had to re-add them in the app. Finally, they are now showing and in H.265 and higher resolution as I needed.

This was all a pretty long process and if someone didn't know how to do all this (95% of basic users who may buy), they would have trouble with this. They wouldn't know how to set a static IP but if they had GW cameras, I assume it would work very easy and just in automatic mode.

thanks all for the help.

[Jim Acheson]

Jsauce3206, Glad to hear you finally got it to work. I was afraid that similar issue would happen to me, so I started from the beginning setting all cameras static in the NVR range, in the same subnet as my home network 192.168.1.X. I placed the switch in manual mode, didn't want to mess with the VLAN function on the switch, seems like it's a little overkill for a simplified home network, and it makes it a little harder to troubleshoot if there is an issue when in CCTV mode. The instructions say that the CCTV mode will reach further than the traditional 320ft, but at a much lower wire speed (10M). That made me nervous so I went with the manual mode. In the past year I've helped 2 friends set up their GW camera systems (both businesses), and we went all static and had no issues on setup, worked like a champ. Also I can know what address to hit if I want to access each camera on its own from my web browser anywhere in my network. 

Thanks for the update!

[Alec Burney]

what does this mean? "switch is in automatic mode?" I don't see any reference to this in the manual. How do you change it?

[Jim Acheson]

Should be a small toggle on the side of the GW switch that says CCTV/manual. That is where you change it. If the switch on your GW setup is built into the NVR, I'm not sure where it would be.