Connection fail

[Laura Cerbone]

Hello,

I have been trying to download some files from a shared collection. I downloaded globus personal and the endpoint on my laptop is connected. The folder structure is recreated on my laptop but the files are not downloaded. I can download single files by using the "download" option but I cannot use the trasfer function. I am attaching below the error log I get.

Thank you very much!

Laura

Error Log

Error (transfer)

Endpoint: Laura's laptop (*my code*)

Server: Globus Connect

File: /C/Users/39331/Documents/cabhs-laura/sub-60/ses-01/ct/sub-60_ses-01_isq.nii.gz

Command: STOR /C/Users/39331/Documents/cabhs-laura/sub-60/ses-01/ct/sub-60_ses-01_isq.nii.gz

Message: Fatal FTP response

---

Details: 500-Command failed. : globus_xio: The GSI XIO driver failed to establish a connection via the underlying protocol.\r\n500-globus_xio: Unable to connect to *myIP*:50484\r\n500-globus_xio: System error in connect: Unknown error\r\n500-globus_xio: A system call failed: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato.\r\r\n500-\r\n500 End.\r\n

[Karl Kornel]

Hello!

I’m not Globus Support, but I do know about a troubleshooting guide that might help you!

It’s good to know the “Download” button works, it means the other side of the transfer is probably fine.

Have a look at https://docs.globus.org/globus-connect-personal/troubleshooting-guide.  This is a troubleshooting guide for Globus Connect Personal.  I suggest looking at Section 4.4, "GCP Network Troubleshooting”.  They have some steps you can follow to identify the exact location of the problem.  Also, Appendix A tells you how to collect logs.

Once you have those test results, Globus Support (sup...@globus.org) can help!

 

~ Karl

From: dis...@globus.org <dis...@globus.org> on behalf of Laura Cerbone <laura.ce...@gmail.com>
Date: Wednesday, April 22, 2026 at 9:05 AM
To: Discuss <dis...@globus.org>
Subject: [Globus Discuss] Connection fail

To unsubscribe from this group and stop receiving emails from it, send an email to discuss+u...@globus.org.

[Robert Freeman-Day]

Hi, Laura.

Appending to Karl's information; we also have documentation on
recommended firewall policy for Globus Connect Personal (GCP):

https://docs.globus.org/globus-connect-personal/firewall-configuration/

This can apply to both local firewall and networking folks at your
institution.

Hopefully that gets you started. However, you are welcome to gather more
data from our troubleshooting guide and create a support ticket with
Globus via:

https://support.globus.org/hc/en-us/requests/new

Thank you!
Robert

On 4/22/26 10:32, 'Karl Kornel' via Discuss wrote:
> Hello!
>
> I’m not Globus Support, but I do know about a troubleshooting guide that
> might help you!
>
> It’s good to know the “Download” button works, it means the other side
> of the transfer is probably fine.
>
> Have a look at https://docs.globus.org/globus-connect-personal/

> troubleshooting-guide <https://docs.globus.org/globus-connect-personal/
> troubleshooting-guide>.  This is a troubleshooting guide for Globus

> Connect Personal.  I suggest looking at Section 4.4, "GCP Network
> Troubleshooting”.  They have some steps you can follow to identify the
> exact location of the problem.  Also, Appendix A tells you how to
> collect logs.
>
> Once you have those test results, Globus Support (sup...@globus.org)
> can help!
> ~ Karl

> *From: *dis...@globus.org <dis...@globus.org> on behalf of Laura
> Cerbone <laura.ce...@gmail.com>
> *Date: *Wednesday, April 22, 2026 at 9:05 AM
> *To: *Discuss <dis...@globus.org>
> *Subject: *[Globus Discuss] Connection fail

> <mailto:discuss+u...@globus.org>.

--
________

Robert Freeman-Day (He/Him/E/Em - https://en.pronouns.page/are/he%26e)
Technical Support Engineer
Globus.org