Adding more states (icons) to transfers on the globus.org UI

[José Higino]

Hi there,

I would like to enquire the user base if it would be helpful for them to have more distinction on the (!) state of a transfer when there are "problems" (being those temporarily or not).

The main interest here, is that for multiple endpoint configurations, sometimes the transfer is progressing (but having some issues) although the sign of alert showed to users, poses some concern and makes them sometimes "worry too much". Also, for the purposes of information while contacting support people around every endpoint, it makes more sense (in my view) to have better denotation of what is an alert/warning.

Therefore I am going to spit some examples of what I am trying to say...

For a 3 node endpoint configuration, I am proposing the following distinctions:

• Differentiate between a problem with all nodes (N) or only some of them (N-1)
• Differentiate between a denial/error and a timeout (one for me has a response, the other not).
• Differentiate between a finished transfer that had no problems (faults) from one that had some (implies all files transferred, but if it had no problems could have been "faster")
• (super nice if we also differentiate how many nodes the endpoint is using for the transfer)

To make it clear, i am talking about these:

And the one I am missing that has an exclamation when the transfer is still not finished but with ongoing faults/problems.

Cheers

[Brigitte Raumann]

Hi José,

I can see how conveying additional states via the status icons would be helpful. As you suggest, identifying states that require user intervention as distinct from states that show some issues in the transfer but progress being made, would be useful. I will put that on our backlog of product enhancements for prioritization and note your interest.  

Regards,

Brigitte

__________________________
Brigitte E. Raumann, Ph.D.
773.702.8444
Product Manager - Life Sciences
Globus.org | University of Chicago 

On Aug 19, 2019, at 9:20 PM, José Higino <jose....@nesi.org.nz> wrote:

Hi there,

I would like to enquire the user base if it would be helpful for them to have more distinction on the (!) state of a transfer when there are "problems" (being those temporarily or not).

The main interest here, is that for multiple endpoint configurations, sometimes the transfer is progressing (but having some issues) although the sign of alert showed to users, poses some concern and makes them sometimes "worry too much". Also, for the purposes of information while contacting support people around every endpoint, it makes more sense (in my view) to have better denotation of what is an alert/warning.

Therefore I am going to spit some examples of what I am trying to say...

For a 3 node endpoint configuration, I am proposing the following distinctions:

• Differentiate between a problem with all nodes (N) or only some of them (N-1)
• Differentiate between a denial/error and a timeout (one for me has a response, the other not).
• Differentiate between a finished transfer that had no problems (faults) from one that had some (implies all files transferred, but if it had no problems could have been "faster")
• (super nice if we also differentiate how many nodes the endpoint is using for the transfer)

To make it clear, i am talking about these:

<Auto Generated Inline Image 1.png><Auto Generated Inline Image 2.png><Auto Generated Inline Image 3.png>

And the one I am missing that has an exclamation when the transfer is still not finished but with ongoing faults/problems.

Cheers

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<Auto Generated Inline Image 1.png><Auto Generated Inline Image 2.png><Auto Generated Inline Image 3.png>

[José Higino]

Thanks you for considering,

 

If this could be advised before being set (if and when it goes) into production I would appreciate as well, so that I can better prepare NeSI internally to update the documentation we have.

 

Cheers

[Brigitte Raumann]

Thanks José.  I’ll make a note that you would like some lead time if and when this feature is released.