How to specify "Named support contacts" with Globus subscription

[Hyojoon Kim]

Hello, 

We have Globus subscription. According to this link, we can list up to give named support contacts (https://www.globus.org/subscriptions). 

Where and how do we actually configure this? 

Thanks,

Joon

[Gigi Rohder]

Hi Joon,

In order to obtain additional named support contacts for your subscription, one of the current support contacts can open a ticket and request this at any time. 

Just send it via one of the current support contacts. Please provide the name and identity/email that the new contact will be using. We will also then request that this user send us a ticket so that we can enter their information in our Help Desk system, with their own password, the way that they want.

Please let us know if you need anything additional.

Best regards,

  Gigi

Globus Help Desk

[Hyojoon Kim]

Hello Gigi, 

Got it. Thank you for your response! 

Thanks, 

Joon