Internal error: Access to your GMail account required

[Brian Cunningham]

I'm receiving an error saying that access to the Gmail account is required, but when I check on the Manage Connected Accounts, all account info tests successfully.

How can I proceed?

[Brian Cunningham]

I blew up the ultradoc and created a new one and it works... no need to respond

[Meriwether Godsey]

I am running into this exact same issue with sending emails.  All access is showing a successful connection.  This is happening for several different ultradox.

There was also a message saying that the service account needed Domain Wide Delegation.

I don't want to have to recreate new ultradox, so how can I proceed with getting these to work properly?

Thanks!

Brian

[Daniel Florey]

Hi,

please disconnect both email permissions and reload your Ultradox automation. It should then ask you to grant access again.

If this doesn't help, please let me know.

Best,

Daniel

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Kind regards,

Daniel Florey

floreysoft GmbH

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[Meriwether Godsey]

I disconnected both successfully... but when reloading the automation, it only provided the ability to authenticate for " Manage your basic mail settings " -- it has not presented the option to authenticate to "Send Email on your behalf".

How can I get that to option to be presented?

[Daniel Florey]

Hi,

will it ask you if you add another plain email block to your flow?

[Meriwether Godsey]

So, I cannot get *this* ultradoc to ask me again...  If I open a different ultradoc, it will ask again, and show that I have enabled the permissions to send on behalf...  But going back to this original ultradoc, it will test successful, but then fail when sending.

I do see this difference, though, in *this* ultradoc and one that does work.

Working one:  

This one that doesn't work:

Notice the sender and gear line for the Send Email block... when that is present, I can authorize the email to be sent on behalf... when it's not present, I'm not given that option.  Why would those 2 blocks work differently?

Thanks again,

Brian