Failed to convert document error

[Scott Elsom]

Hi

I received this error at 04:35 (about 25 mins ago)

Failed to convert document, Ultradox engine (ip=35.201.97.72) failed. Please activate automatic retry (blue button) in your document generation builing block.

I have no idea what 'blue button' the message refers to.

I am a bit concerned as a payment had been processed, but it fell over when generating the invoice. The block that it failed on was a Generate PDF from Google Doc building block. if i had have missed the error, no invoice would have been generated and we would not have received a notification to action their request.

I reran the flow and it worked...but I'm a bit concerned 

Any help appreciated.

Regards

Scott

[Results From BeyondROI]

I've been receiving too, quite frequently. And the automatic retry is already in place...

[Patrick Prasquier]

Any idea why this keeps happening?

[Evan Cowan]

Im getting it too

__________________

Evan Cowan

021 918 696

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[Houston C Griffith]

We're also still seeing a massive error rate with the document generation flows. 

@Daniel Florey - do you know what the source of this issue is? It is impacting our ability to generate documents reliably. 

To view this discussion on the web, visit https://groups.google.com/a/floreysoft.net/d/msgid/ultradox/CAEucSwF2q_Mdi9Z%3D7yJGdPdYyE69yQXTztSpd_q2LQrEmOSXqw%40mail.gmail.com.

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Thank you,

Houston Griffith

Senior Manager // Labs and Classrooms Computing 

Virginia Commonwealth University 

804-827-5173

https://go.vcu.edu/lcc

[Daniel Florey]

Hi,

we are in touch with Google to find the root cause for the issue. We see an increased error rate on their end and did not change anything on our side.

I'll keep you posted if we have more information or if we find a workaround.

Best,

Daniel

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Kind regards,

Daniel Florey

floreysoft GmbH

Telemannstraße 22, 20255 Hamburg, Germany

Sitz der Gesellschaft: Hamburg

Amtsgericht Hamburg

HRB 106613 

Geschäftsführer: Daniel Florey

[Houston C Griffith]

Hello, 

Any updates on this issue? It is still impacting our work. 

To view this discussion on the web, visit https://groups.google.com/a/floreysoft.net/d/msgid/ultradox/CAHQ%3D3ng4Re%2BBfTTxsq9vKpCFMdZFOh3ggO0u5ioSwQXU10QLdA%40mail.gmail.com.

[Patrick P]

Same, here. Many processes are time outing multiple times before finally being processed. 

[Daniel Florey]

Hi all,

we have created a VPC network at Google's end with a new loadbalancer and internal routing between all servers.

Hopefully this will improve the situatrion.

If you still see a lot of conversion errors, please let me know in this thread by posting the error message (it should show the new internal IP of the load balancer in the error message).