Latest FlexiManage UI can't create organization/Devices are not registring

[Mahmoud Magdy]

In the latest Fleximanage version, when trying to create organization for an account we get error 

{

    "error": "Cannot read properties of undefined (reading 'rules')",

    "code": 500,

    "data": {}

}

This error with the current version not the previous one, any hints ?!

Note: Devices are registered in the DB and not displayed in the Rest API via Calls, Access tokens get in API works but not Tokens...

[Mahmoud Magdy]

sorry i mean fleximanage backend not UI

[flexiWAN users]

Hi Mahmoud, 

Which server are you running the API to.

Please contact our support providing your account details so we can check the issue.

Best regards

[Mahmoud Magdy]

Hi Sorry for the confusion, we are running self hosted Fleximanage, using latest edition, shall I check with support ?!

[Mahmoud Magdy]

So here are my notes:
1- if devices upgrade to latest version while backend is not, backend refuses to update device status because of new VRRP feature, there should be a backword compatability for a period here.

2- If you upgrade to latest backend version or implement new one, new notification settings are not created, hence it gives error because creating new organization checks for New Notification Settings which doesn't exist after upgrade or new organization this stops creating new orgs and retriving devices.

[Mahmoud Magdy]

Adding,

the issue in this specific part of code
if (!account || response.length === 0) {
      response = await notificationsConf.find({ name: 'Default notifications settings' },
        { rules: 1, _id: 0 }).lean();
      const sortedRules = Object.fromEntries(
        Object.entries(response[0].rules).sort(([keyA], [keyB]) => keyA.localeCompare(keyB))
      );
      return sortedRules;
    }