Pulsar Zone 1 Not Heating

[Cole Montalvo]

Has anyone else experienced problems with their Pulsar failing to heat in only one zone? We tested with known working PID controllers and even checked the signal all the way to the heating element itself. Is there a fuse or something which might need to be replaced or do we need to try and purchase a replacement heater band?

[Technical Support]

Hi Cole!

I suggest trying to measure the resistance at the back of the Pulsar HeatCore, where the big connector MegaFit is. 

Looking at the documentation, you should be able to measure a resistance between the pins 4 and 5. If you do, the heater is fine.

Plug back the MegaFit connector, and check if you still have the same heater resistance at the other end (yellow and orange cable).

If you do, swap two SSRs to see if one isn't behaving as it should.

I hope it helps!

Phil Support Team
	100-1505 Saint-Thomas Lemoyne, Quebec, Canada, J4P 3S2
	dyzedesign.com

On Mon, Aug 15, 2022 at 1:04 PM Cole Montalvo <co...@oneoffrobotics.com> wrote:

Has anyone else experienced problems with their Pulsar failing to heat in only one zone? We tested with known working PID controllers and even checked the signal all the way to the heating element itself. Is there a fuse or something which might need to be replaced or do we need to try and purchase a replacement heater band?

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[Cole Montalvo]

Thanks for the quick reply!

I checked pins 4/5 and have no continuity. Pins 6/1 and 3/2 show correct resistances. I think my top heater element is damaged or broken. Is this something I can repair, or will we need to order a replacement?

Cheers,

Cole

On Aug 15, 2022, at 4:12 PM, Technical Support <sup...@dyzedesign.com> wrote:



[Technical Support]

Hi Cole,

If there is no resistance, there is something wrong with this heater.

Please contact our sales team for a RMA with your serial number.

Regards,

Phil Support Team
	100-1505 Saint-Thomas Lemoyne, Quebec, Canada, J4P 3S2
	dyzedesign.com

How satisfied are you with our service? 🙂 😐 🙁 ᠫ

[Cole Montalvo]

Thanks Phil,

Could you put me in touch with someone from the sales team so we can get this replacement process started?

Cheers,

Cole



<image.png>

Phil Support Team
	100-1505 Saint-Thomas Lemoyne, Quebec, Canada, J4P 3S2
	dyzedesign.com

[Technical Support]

Hello Cole,

You can directly ship us the heatcore (Address is in my signature) and we'll investigate.

I attached the RMA document you can join in the package.

Regards,

How satisfied are you with our service? 🙂 😐 🙁 ᠯ

[Cole Montalvo]

Thanks,

I've got the heating element packaged and ready to ship. Would it be possible for us to just go ahead and purchase a replacement part? Depending on cost, it may be a better option compared to the time we would lose to shipping and repair.

Cheers,

Cole

On Aug 17, 2022, at 10:25 AM, Technical Support <sup...@dyzedesign.com> wrote:

Hello Cole,

You can directly ship us the heatcore (Address is in my signature) and we'll investigate.

I attached the RMA document you can join in the package.

Regards,

How satisfied are you with our service? 🙂 😐 🙁 ᠯ

On Mon, Aug 15, 2022 at 4:37 PM Cole Montalvo <co...@oneoffrobotics.com> wrote:

Thanks for the quick reply!

I checked pins 4/5 and have no continuity. Pins 6/1 and 3/2 show correct resistances. I think my top heater element is damaged or broken. Is this something I can repair, or will we need to order a replacement?

Cheers,

Cole

On Aug 15, 2022, at 4:12 PM, Technical Support <sup...@dyzedesign.com> wrote:



Hi Cole!

I suggest trying to measure the resistance at the back of the Pulsar HeatCore, where the big connector MegaFit is. 

Looking at the documentation, you should be able to measure a resistance between the pins 4 and 5. If you do, the heater is fine.

Plug back the MegaFit connector, and check if you still have the same heater resistance at the other end (yellow and orange cable).

If you do, swap two SSRs to see if one isn't behaving as it should.

I hope it helps!

<image.png>

Phil Support Team
	100-1505 Saint-Thomas Lemoyne, Quebec, Canada, J4P 3S2
	dyzedesign.com

On Mon, Aug 15, 2022 at 1:04 PM Cole Montalvo <co...@oneoffrobotics.com> wrote:

Has anyone else experienced problems with their Pulsar failing to heat in only one zone? We tested with known working PID controllers and even checked the signal all the way to the heating element itself. Is there a fuse or something which might need to be replaced or do we need to try and purchase a replacement heater band?

--
You received this message because you are subscribed to the Google Groups "DYZE DESIGN" group.
To unsubscribe from this group and stop receiving emails from it, send an email to support-dyze-de...@dyzedesign.com.
To view this discussion on the web visit https://groups.google.com/a/dyzedesign.com/d/msgid/support-dyze-design/419108b5-46db-45d1-8e92-fbfe5a5a1c4en%40dyzedesign.com.

<RMA Report - RMA0065.pdf>

[Xavier Geremia]

Hello Cole,

We can send you a quotation for the Pulsar replacement heater, but there's no guarantee that it will work, and we couldn't refund you if so.

Let me know,

Regards,

How satisfied are you with our service? 🙂 😐 🙁 ᠱ

Xavier Geremia Sales Representative & Account Manager
t: +1 438 238-1400 #4118 e: xavier....@dyzedesign.com	1505 Saint-Thomas Suite A

Lemoyne, Quebec, Canada, J4P 3S2

dyzedesign.com