support@continuum.io

[greenno...@gmail.com]

Hi.  My name is Robert.  I installed anaconda and even used the command prompt to try to make sure it was installed and up to date with the ipython notebook jupyter.  When my anti-virus software saw it was an unknown treat and had no choice but to have it removed, it would not even start anymore either saying a failed process on the cmd prompt on the Windows I use. I did went to programs to uninstall it and got rid of the apps part.  When I download it again just to get the setup started, it already says that it existed on the C:/ directory.  I would like to learn the program and it's causing me frustration and I am not sure what to do at this point.  I am not even sure that even if I manage to get it off my C: drive, and I download the setup application, it would still say it exist.  I am not sure what to do and I have had a good strong desire to learn programming, only to make things more complicated when I know it should have been simple to download and install anaconda which should have the ipython on it.  What should I do?  Also, how would I uninstall it completely to reinstall it without worrying about it not even opening up after the setup is completed. Please help.

Robert.

[John Morrison]

Robert,

You most likely uninstalled correctly but the Anaconda directory is still on your system. Open up a command window and run "dir" to list your user directory. You will have either Anaconda, Anaconda2, or Anaconda3. To remove it I believe this works on most versions of Windows, be sure to put the correct Anaconda name you found from "dir".

    rmdir /s Anaconda

After this you should be able to reinstall. As for the anti-virus you will need to tell the software to allow the Anaconda application or ipython you want to use. As far as how to do this I am not certain as I do not know what anti-virus you are using.