Good Morning,
Xcel Energy is closely monitoring the potential and preparing for a strong wind event forecast to start Wednesday, December 17th. Very dry conditions over the last several weeks and a recent stretch of 10 days of near record warm temperatures will create the
potential for a critical wildfire weather environment.
Because of the wind and dry conditions, some customers may experience power outages. Xcel Energy crews will be on standby to quickly restore power for customers safely if an outage occurs. Xcel Energy’s top priority is protecting customers and communities and
is committed to taking any necessary steps while also communicating quickly and clearly with customers on evolving weather conditions.
Xcel Energy utilizes weather forecasts and other data sources to help us determine the best course of action to protect public safety. High winds, low relative humidity and dry ground conditions are key factors in risk models. Models are regularly updated,
and operations are adjusted accordingly to reduce wildfire risk.
EPSS allows for power lines to remain in service during periods of elevated wildfire risk, with additional protection settings enabled. In a PSPS event, power is proactively shut off for safety. This is not a step the company takes lightly.
Both EPSS and PSPS are only used when temperature, wind speed, relative humidity and other available fuel sources indicate a high risk for wildfire. Due to the elevated risk of wildfire, Xcel Energy expects to activate Enhanced Powerline Safety Settings (EPSS).
· When EPSS are activated, power lines are more sensitive and can instantly stop the flow of energy if an issue is detected, like a tree branch or other object touching the line.
· These settings do not mean the company has proactively turned off a customer’s power. If there is an outage while these settings are activated, it is the result of an issue on the power line.
· Power will remain off until our crews can visually inspect power lines to make sure it is safe to turn them back on. This may mean that if an outage occurs, it could last longer.
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Public Safety Power Shutoff is a risk mitigation option where power is shut off to a targeted area for a limited time when wildfire risks are extremely high and other methods like EPSS are not enough for public safety. Xcel Energy will notify customers
who may be affected if a PSPS becomes necessary. Currently, we are evaluating the potential need for a PSPS on Wednesday, Dec. 17.
The company thanks customers for their patience and understanding as it continues to take steps to reduce wildfire risk and keep communities safe. Customers are encouraged to make plans now to be ready for potential power outages later this week from this severe
weather. As with all weather events, the forecast may change.
How customers can prepare, stay safe:
Stay Informed
Xcel Energy will provide updates for this specific weather event on its
website.
If outages occur, it’s important for customers to have access to the most up to date information about our restoration efforts. Customer should make sure their account information and communications preferences are up to date in
MyAccount. They can check the status of an outage on the Xcel Energy statewide
outage map, which displays the number of customers experiencing outages and anticipated restoration times.
Build a Home Emergency Kit
Customers are encouraged to be prepared for an electric outage by keeping phones and other devices charged and building an outage kit with items that do not require electricity, including:
· Battery-powered radio
· Flashlights
· Batteries
· Backup phone chargers
· A phone that does not require electricity
· Non-electric alarm clock
· Bottled water and non-perishable food
· Manual can opener
· First aid kit
· Extension cords (for partial outages)
· Manufacturer’s instructions on how to manually open power-operated doors (e.g. garage doors)
Medical Critical Customers
As an important reminder to customers who have medical equipment that relies on electric service, please take steps to prepare a backup power supply in case outages do occur. Xcel Energy will be contacting qualifying medical customers in the area directly to
inform them about forecasted severe weather and potential impacts.
Xcel Energy is continually investing in the electric systems to reduce the risk of wildfire and limit the size, scale, and duration of potential power disruptions. More tips for how to prepare for an outage are available here.
Report an Outage
Customers can help get a jump on restoring power by reporting outages. Customers have several ways to report outages:
· Through the Xcel Energy mobile app, available in the Apple App Store and through Google Play.
· By texting OUT to 98936 to report an outage, or STAT to check the status of a power outage.
· By calling
1-800-895-1999 and following the prompts—the automated phone reporting system lets customers report outages in less than 60 seconds.
Please let us know if you have any questions. Thank you.
Grace Lopez Ramirez
Pronouns: She/her/ella
