CX and EX Sessions Announced: Qualtrics Federal Experience Summit in DC

[Qualtrics for Government]

Join Qualtrics at the Mayflower Hotel on August 7th!  // view online Qualtrics is hosting its Federal Experience Summit on August 7, 2024 at the Mayflower Hotel in Washington, DC! The Summit offers federal leaders an opportunity to engage with each other on the evolving technology landscape of Customer and Employee Experience. We are excited to announce sessions for the dedicated CX and EX tracks. See the Agenda Customer Experience Track Driving transformative change with CX programs: Hear from federal leaders who have successfully established CX programs to learn practical strategies for creating and sustaining effective programs. Conversational analytics: Ronjon Ray from Fannie Mae will share their use of multiple data sources to enhance their understanding of customer experience. We will discuss their journey and how you can apply the same approach to generate quick and measurable success. USPTO's commitment to service excellence: Join members from the USPTO Customer Experience Management (CXM) team for an engaging fireside chat on transforming service delivery in intellectual property registration. Employee Experience Track Driving transformative change with CX programs: Hear from federal leaders who have successfully established CX programs to learn practical strategies for creating and sustaining effective programs. Conversational analytics: Ronjon Ray from Fannie Mae will share their use of multiple data sources to enhance their understanding of customer experience. We will discuss their journey and how you can apply the same approach to generate quick and measurable success. USPTO's commitment to service excellence: Join members from the USPTO Customer Experience Management (CXM) team for an engaging fireside chat on transforming service delivery in intellectual property registration. Register Now 333 River Park Drive, Provo, Utah 84604  |  385 203 4999 Terms of Service  |  Privacy  |  Security Statement  |  Unsubscribe   © 2024 Qualtrics

[Qualtrics for Government]

Join Qualtrics at the Mayflower Hotel on August 7th!  // view online

Qualtrics is hosting its Federal Experience Summit on August 7, 2024 at the Mayflower Hotel in Washington, DC! The Summit offers federal leaders an opportunity to engage with each other on the evolving technology landscape of Customer and Employee Experience. We are excited to announce sessions for the dedicated CX and EX tracks. See the Agenda

Employee Experience Track Trust in government: We know organizational trust is key to performance, but what is trust exactly? Global thought leader Dr. Benjamin Granger will discuss how trust really works in organizations - its root causes, behavioral manifestations, and misconceptions. Organizational disruption and EX: You’ll have the opportunity to hear the stories of federal leaders who have experienced the highs and lows of bringing EX into their agencies. They will explore how to sustain the momentum for EX despite - and because - of the complexity of government workplaces. Readiness: No matter where we sit in government, we are dealing with fallout from the rapid erosion of our nation's social capital. To truly assess and strengthen readiness, we must address the "will to fight" - the ability to persevere, which is fundamentally internal to an organization's culture. What would it look like to measure, analyze and act on "will to fight" as a critical driver of our readiness as a government?

Customer Experience Track Driving transformative change with CX programs: Hear from federal leaders who have successfully established CX programs to learn practical strategies for creating and sustaining effective programs. Conversational analytics: Ronjon Ray from Fannie Mae will share their use of multiple data sources to enhance their understanding of customer experience. We will discuss their journey and how you can apply the same approach to generate quick and measurable success. USPTO's commitment to service excellence: Join members from the USPTO Customer Experience Management (CXM) team for an engaging fireside chat on transforming service delivery in intellectual property registration.

Register Now 333 River Park Drive, Provo, Utah 84604  |  385 203 4999 Terms of Service  |  Privacy  |  Security Statement  |  Unsubscribe   © 2024 Qualtrics