Century link back on line
david thomas
This behavior and lack of any semblance of customer service is completely unacceptable. I returned from Wellington Community Conversation about an hour ago and will do my best to follow up tomorrow with our staff, the AG's Office and perhaps Centurylink as a followup to our commissioner letter. It may be time to go to the press.
John Kefalas
County Commissioner, District 1
Commissioners' Office
200 W Oak St | 2nd Floor
PO Box 1190, Fort Collins, CO 80522-1190
Cell: (720) 254-7598
On Thu, Jul 14, 2022 at 7:26 PM david thomas <placebu...@gmail.com> wrote:Cl no showed our appointment today. Have you heard back from cL re your letter?JohnWill do thanks so much. It’s getting hard to understand how this company can get away with thisThanks againDavidDavid,We sent the attached letter to CenturyLink (Lumen), and I am still trying to clarify who has authority over CenturyLink. Please keep us apprised if there are any changes tomorrow.
John Kefalas
County Commissioner, District 1
Commissioners' Office
200 W Oak St | 2nd Floor
PO Box 1190, Fort Collins, CO 80522-1190
Cell: (720) 254-7598
On Wed, Jul 13, 2022 at 1:02 PM david thomas <placebu...@gmail.com> wrote:JohnAny word on century link failure to repair our lines or response to their “claim” the line was repaired?ThanksDavidDavid,We just received an email from LETA Director, Kimberly Culp, who received an email from a Lumen representative stating that the problem has been identified and resolved - static and no ring for incoming calls. I Just left you a message on you 970-214-1799 number. Did you receive this message understanding that this may be your cell number?
John Kefalas
County Commissioner, District 1
Commissioners' Office
200 W Oak St | 2nd Floor
PO Box 1190, Fort Collins, CO 80522-1190
Cell: (720) 254-7598
On Tue, Jul 12, 2022 at 3:36 PM david thomas <placebu...@gmail.com> wrote:Century link complaint : Problem our phone does not ring any incoming calls.
This entire complaint outlines the chronology and details that describes the incompetence and internal strategy on century link to avoid any responsibility for the phone outage at my residence and at last another dozen families in the rizt canyon and stove prairie region in Larimer county located west of Bellvue Colorado we can not receive any emergency phone calls. No reverse 911 calls we are in jeopardy and someone has to intervene on our behalf.
My name is david thomas. We live at 6670 stove prairie road in bellvue Colorado. Our phone is 970 472 0576. Acct number 332910664 My email is placebu...@gmail.com
June 24 we were told by a friend that our land line phone rang with no answer…no recording either this CL we talked to amada at 866 655 7419 was on a Friday..no answer on a weekend.
June 27 we called Centurylink ( CL) customer service 8002441111. At 800 MST We’re put on hold for one hour after explaining our problem we were transferred to another department where we waited for 70 minutes only to be disconnected by CL
After five hours of waiting and getting no help. They all went home. By the way, their customer service is located in south America. Most of the agents are difficult to understand and had NO authority to assign a technician to our house.
June 28 we called CL at 800 am mst we talked to amanda at 866 655 7419 after a five hour waiting time we were transferred to yet enough department
This process noted above continued for five more days.
June 29 we called 800 201 4099 when we were told that a service call was arranged for July 1 repair nbr 0365194 the technician assured us there was nn issue and a service called was scheduled for July 1 at 3pm NO ONE came to our home. We called at 5pm on July and were told that no order nbr existed. They assured us they would call us back and get a new appoint set JULY 7 we got a phone call confirming the service call for repair nbr 236203 012
July 7 no one ..no service call …no call to advice another no show.
July 7 we called 844 718 1730 after a one hour wait the technician assured us that she had fixed the problem..she “refreshed” the phone wait three hours and call.we did..it still did not work. We called again the next day when can agent after two hours in the phone told us she would call us back..no returned call
We contacted the fort collins office. They had no interest in helping. They gave us 800 nbrs to call.
The rist canyon fire chief is aware of this. She is trying to get it fixed. Not much luck there
We gave up. Contacted Colorado state senator bob woodward who is looking into the issue. The Larimer county operations manager was advised and has no information on how to help us see county commissioner Jody Shadduck-McNally for her input.
Bottom line: this is an example of a corporation who has NO interest in fulfilling their social and ethical responsibilities to an entire community. All employees at CL are participating in this fraud. Everyone involved is now complicit in finding a solution. Please help us
<07.12.22.CenturyLink - Bellvue.RistCanyon.StovePrarie.PhoneService.pdf>
david thomas
great news David, and more than happy to meet you. I will be out of town Thursday and Friday for a conference in Adams County so let me know when you wish to get together M-W. Is it raining in your area? We received an EOC notification that there is a flash flood situation in Buckhorn Canyon, 44H, and Crystal Park/Mountain. Be safe.
david thomas
Morning David, We could meet at Crooked Cup Cafe (1/2 block from the courthouse on Oak Street), and I can do 7:30-8:30 AM (need to be in my office 8:30 AM) on Monday; after 2:30 PM on Tuesday, and 7:30-8:30 AM or 12-1 PM (back in my office by 1 PM) on Wednesday. Thank you.