When a resident submits a service request, every manual step adds time.
Someone reviews the request. Someone routes it. Someone follows up for missing information. Someone checks on status updates.
Multiply that by hundreds or thousands of requests each month, and the administrative burden adds up quickly.
Tomorrow, join us to see how agencies are using AI to streamline the entire 311 process—from the moment a request is submitted to the moment it's resolved.
You'll learn how AI can:
- Review and categorize incoming requests automatically
- Support multilingual communities with real-time translation
- Reduce manual routing and speed up response times
- Connect resident requests to field operations and keep residents informed throughout the process
If you're looking for ways to improve service delivery, increase staff capacity, and respond to residents faster, this session is for you.
