|
Dear John,
Our records indicate that your current Enterprise Permitting & Licensing Tyler Reporting solution is an SAP product (also known as Crystal Reports or BusinessObjects).
Earlier this year, SAP announced they would end support for the current Crystal Reports and BusinessObjects software. Their new reporting product will only be available through an SAP-hosted option. SAP has indicated they will not offer a migration path to keep existing Crystal Reports working in their newly hosted solution, and all reports would need to be re-created in their new tool.
As a result, Tyler has made the strategic business decision to discontinue as an OEM (original equipment manufacturer) partner and will pursue a continued partnership with Microsoft for SSRS (SQL Server Reporting Services, a server-based report-generating software system from Microsoft) reporting. We have negotiated an extended support period from SAP and will have support through October 31, 2026, on both Crystal Reports and BusinessObjects.
End User Impact
Each report currently built and run using a Tyler-sold SAP product, including Crystal Reports and BusinessObjects, will need to be migrated to new reporting software.
For clients using Enterprise Permitting & Licensing, the Crystal Report viewer is embedded within the product and will not work once removed by October 31, 2026. The Enterprise Permitting & Licensing team will convert existing standard reports to SSRS and work with each client on a custom report conversion plan by that date. In order to guarantee your reports are converted by the end-of-life date, your conversion plan must be in place with us by December 31, 2025.
|
