Granicus Customer Newsletter – November 2024

[Granicus Customer Newsletter]

VA’s Digital Decade: 10 years of transforming how the agency connects with veterans The Department of Veterans Affairs stood up the Veterans Experience Office in 2015 to improve how the agency communicates and interacts with veterans, their families, caregivers, and survivors. Ten years later, the agency is providing easier access to care, communicating information at the moments that matter most, and creating a better veteran experience. A special Veterans Day white paper from GovLoop details 10 major accomplishments of the last 10 years and outlines exactly how VA made it happen. Also, check out this accompanying timeline infographic that lays out VA’s progress creating a communications strategy and providing its teams the leadership and tools necessary to make this transformation a reality. Read the white paper | Check out the timeline     The Clerk Virtual Summit is less than one month away Join us for this year's Clerk Virtual Summit on Tuesday, December 10, and dive deep into critical issues and situations facing clerks nationwide. Hear from fellow clerks and get some great tips. Visit the registration page to see the full agenda. Register now! Records Managers: Add Your Voice The Public Records Priorities Survey, now in its 4th year, is the largest survey of public records managers. A companion to the Public Records Complexity Benchmark report, this survey aims to learn what public records managers like you are prioritizing for the upcoming year. Share your opinions in this 4-minute survey. Peers in Public Records Survey - 2025 Priorities     Resources Journey Genius: How data and AI are revolutionizing customer experience There is no denying it — artificial intelligence (AI) and machine learning (ML) are everywhere. And we apply them in our daily lives, many of us without realizing it. Do you use services like Netflix, Spotify, Amazon, Uber, or Google Maps? These services use AI/ML to leverage technology to benefit the people they serve and enhance the customer experience. It is time government did the same. Read the blog to learn more. Data-Driven Insights: The building blocks for enhanced service quality Technological advances are changing the daily interactions citizens have with public services. As more and more people engage with services online, increased expectations demand the enhancement of the citizen experience as well as modernizing digital infrastructure and systems. Human-centric digital solutions create a more efficient, responsive, and satisfying interaction between citizens and government services. Read the full blog to learn more.     Success Spotlight How Dunedin, FL, created the community’s go-to information source When the City of Dunedin, Florida, looked to update their digital presence while also modernizing their communications strategies, the tools in Granicus’ Government Experience Cloud (GXC) — specifically Service Cloud, which combines web, forms and workflow, communications, and engagement tools — not only met their needs but helped spark new approaches to informing and engaging residents. Read the success story. How Seattle protects privacy while delivering a better user experience The City of Seattle has strict privacy policies and is committed to providing transparency in its data collection policies. To keep user privacy top of mind while creating a positive user experience, the city recognized the importance of using a digital platform rather than email marketing tools and Outlook to deliver its communications strategy. Read the success story.     Trending Topics How tougher regulations on short-term rentals can boost revenue for state, local govs State and local news outlet Route-Fifty.com looks at Granicus’ new benchmark report: The Evolving Landscape of Short-Term Rentals “Some short-term rental properties go undetected by authorities, but a new report offers tips on how officials can crack down on unregulated rental units to boost revenue and reduce their negative impacts on communities.” Read the full story on Route-Fifty.com. County CIOs on the future of government policy and operations More than 200 CIOs and policy makers from counties large and small gathered in Tampa, Florida, at the National Association of Counties (NACo) CIO Forum. Throughout the Forum, IT leaders and corporate partners shared perspectives on topics from workforce to AI to human-centered design. Read the blog to learn more.     Customer Corner       govCommunity   Connect with other Granicus customers     Granicus University   Learn how to get the most out of your solutions     Support   Find answers and get help when you need it     Your Voice Help us improve this experience for you! Send your feedback to aaron...@granicus.com       This email was sent to Granicus Newsletter subscribers.           Granicus Australasian office is based in Melbourne, Victoria, on the lands of the Bunurong Boon Wurrung and Wurundjeri Woi Wurrung peoples of the Eastern Kulin Nation. We pay our respects to elders past, present, and emerging across Australia. © 2024 Granicus, Inc.   |   Granicus, Level 8, 50 Market Street, Melbourne, VIC 3000, Australia Contact   |   Privacy Policy Manage preferences If you no longer wish to receive these emails you may unsubscribe at any time.