Granicus Customer Newsletter – October 2023

[Granicus Customer Newsletter]

Introducing a New Granicus Learning Experience     If you’re a fan of Granicus University, you might have noticed it has a new home. Our new Learning Management System, or LMS, is a central hub for training and learning resources related to Granicus solutions. The launch of the Granicus LMS is just our first step in our commitment to creating an even richer customer experience. We hope you’ll join us on this journey. Visit learning.granicus.com to create your account and explore our training catalog. We're just getting started, so check back often to see our offerings grow. We look forward to learning with you! Best, Miguel Buddle Vice President of Implementation, Granicus     Digital Transformation Virtual Summit Join us on Oct. 25 for the Granicus Digital Transformation Summit, an opportunity for government professionals and thought-leaders to gather and share vision, insights, successes, and best-practices around digital transformation - for government of all levels. Hear from industry experts and government changemakers on the many facets of digitally transforming how governments operate, serve, and communicate with their communities. On Oct. 26, we’ll also have additional training for Amanda and GovQA users: Register for AmandaCon Register for GovQA Training Summit     Register Now     Resources 3 Tips in 15 Minutes: Intuitive Websites for Seamless Experiences Developing a new or redesigned website poses numerous risks for government agencies. One of those risks is low adoption by residents. Learn three actionable tips for developing an intuitive government website that constituents will understand and use. Watch the webinar. Tips for a Successful Website Redesign Website redesigns don’t come around frequently, and one is finally on the horizon! What steps should an organization take to get the most out of this important opportunity? Take a look at the tips below for a successful redesign. Read the blog. Working with Automated Website Accessibility Reports Accessibility is important to Granicus and to our customers. With an increased focus on website accessibility across the world, Granicus would like to provide some useful information on how to best decipher and respond to automated accessibility reports. Read the blog.     Success Spotlight How Auburn, AL Created a Customized App to Meet Public Service Request Needs While Auburn, Alabama is known as a college town, the city is also home to one of the fastest-growing populations in the South. Meeting the needs of over 78,000 tech-savvy residents required a new approach to handling public service requests. Thanks to govService OneView, the City of Auburn was able to create and implement a mobile app to make it easier to submit requests, as well as update citizens on the progress towards resolving their concerns. Learn more. How Kalamazoo, MI used OpenCities and OpenForms to modernize its website and improve the user experience Usability and consistency across the website were concerns for Kalamazoo and the team wanted an opportunity to streamline the content and rebuild the site from the ground up without the high expense. Learn more.     Trending Topics The dark arts of digital transformation — and how to master them Sometimes IT leaders need a little magic to push digital initiatives forward. Here are five ways to make transformation obstacles disappear. Read the CIO article. Federal CIO touts '10-year-plan' to build a truly digital federal government (Nextgov/FCW) The long-awaited guidance to support the implementation of the IDEA Act tasks agencies with ramping up their digital offerings while mandating consistent brand and design standards across the federal government. Read the article and see more information below. MEMORANDUM: Delivering a Digital-First Public Experience Why the American People Deserve a Digital Government (White House blog) FACT SHEET: Building Digital Experiences for the American People (White House press release) The GovNavigators Show: Customer Experience Goes Mainstream Episode 27 of the GovNavigators podcast discusses the evolution of customer experience initiatives in government and the creation of the Customer Experience Leadership Institute at the University of Virginia. Listen now. What Do Constituents Want? (GovTech Webinar) Meeting the needs of constituents takes more than just deploying new technologies. It requires an approach to technology that centers residents at the heart of all decision-making and as the key driver for change. Learn the best ways for state and local agencies to embrace a constituent-centered approach to government services in this discussion with Cabarrus County Chief Information Officer Todd Shanley and State of Utah Chief Strategy Officer George McEwan. Watch now.     Customer Corner       govCommunity   Connect with other Granicus customers     Granicus University   Learn how to get the most out of your solutions     Support   Find answers and get help when you need it     Your Voice Help us improve this experience for you! Send your feedback to rachae...@granicus.com       This email was sent to Granicus Newsletter subscribers.           Granicus Australasian office is based in Melbourne, Victoria, on the lands of the Bunurong Boon Wurrung and Wurundjeri Woi Wurrung peoples of the Eastern Kulin Nation. 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