Hue 3.7.1 IE-11 unsupported browser issue

[Ashi]

I installed Hue 3.7.1 using tarball and able to access on Firefox, but on IE11 gets unsupported browser issue. One of my colleague from another team was able to build and access Hue 3.7.1 from IE. I am able to access the other url from my IE web browser. The only environment difference between both the servers are java version (mine is 1.8 and other one is 1.7) and Python (mine is 2.6.6 and working one is 2.7). Can some one shed some light on this issue please.

[Enrico Berti]

Try to see if you have any compatibility mode selected on your IE11 (that spoofs the user agent)

On Mon, Jun 6, 2016 at 9:22 PM, Ashi <cspol...@gmail.com> wrote:

I installed Hue 3.7.1 using tarball and able to access on Firefox, but on IE11 gets unsupported browser issue. One of my colleague from another team was able to build and access Hue 3.7.1 from IE. I am able to access the other url from my IE web browser. The only environment difference between both the servers are java version (mine is 1.8 and other one is 1.7) and Python (mine is 2.6.6 and working one is 2.7). Can some one shed some light on this issue please.

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[Ashi]

Thanks for the quick response. I am able to access hue 3.7.1 on my IE 11 for a server installed by my colleague with Python 2.7 and java 1.7. I have python 2.6.6 and Java 1.8? will this cause this issue. Yes, browser mode might cause this issue, however I am able to access another 3.7.1 install from IE.

[Enrico Berti]

No, that shouldn't be the cause, the unsupported browser message is purely on the client side. Are you sure the Hue versions are exactly the same everywhere?

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[Ashi]

Yep..just resolved it.  It worked when I replaced the url,  domain-name:port with ip-address:port . Firefox works for both. The error message was very misleading. I saw the it was able to access accounts login page and redirected to boohoo page.

[Ashi]

Hi Enrico,

Is runcherrypyserver is reverse proxy web server? I still feel it's not a client side issue as the request is reaching (can see logs) the server and redirecting to boohoo page. The issue is solved now replacing hostname with ip address, however I am curious why it's not working with hostname.

[Ashi]

Can some one help please. Here is the output from access.log when trying with http://hostname:8888. It seems after bootstrap-better-typeahead.min.js the page is redirected to boohoo (highlighted in red)

http://ip-address:8888 works in IE. http://hostname:8888 works in Firefox.

[08/Jun/2016 06:41:56 -0700] INFO     135.70.232.232 -anon- - "GET / HTTP/1.1" -- login redirection
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /accounts/login/ HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/css/fileuploader.b6d0033d0363.css HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/css/bootplus.56193ffe0e68.css HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/hue.utils.daa9e750eff6.js HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/css/font-awesome.min.0831cba6a670.css HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/css/hue3.da9f5571aeb6.css HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/chosen/chosen.min.9ed7949517ef.css HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/jquery/jquery-2.1.1.min.e40ec2161fe7.js HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.migration.510fe01b6433.js HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.filechooser.adc6d0a2cdbf.js HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.delayedinput.246225e176d4.js HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.selector.edb65b852780.js HTTP/1.1"
[08/Jun/2016 06:41:56 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.rowselector.2ccaa1fdcf7d.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.titleupdater.50f1bbe052ed.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.notify.76e83cb22e2a.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.tablescroller.9315fdba4c7f.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.tableextender.8710951b8dae.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.scrollup.b3ba1b82f445.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.tour.cfe1046b13d3.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/jquery/plugins/jquery.cookie.3291194034b4.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/jquery/plugins/jquery.total-storage.min.d2bd813778cb.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/jquery/plugins/jquery.placeholder.min.27e343cb1386.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/jquery/plugins/jquery.dataTables.1.8.2.min.70a95c5014fc.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/jquery.datatables.sorting.220d894311d5.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/bootstrap.min.41e29a3120a3.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/bootstrap-better-typeahead.min.0f8beff3bf3c.js HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /boohoo HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/art/hue-logo-mini-white.401b713061ff.png HTTP/1.1"
[08/Jun/2016 06:41:57 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/art/hue-login-logo-ellie.5a4a4319b5d5.png HTTP/1.1"

[Enrico Berti]

The code that redirects to boohoo is just on the client side, here:

https://github.com/cloudera/hue/blob/master/desktop/core/src/desktop/templates/common_header.mako#L157

so it's very unlikely that it would depend on the ip/hostname :)

It can be there's a bug in the browser detection of 3.7.1 though... why are you using 3.7.1 btw? 3.10 is out now!

[Ashi]

The output is from Hue 3.9. Hue 3.7.1 had the same issue. When I use ip-address here is the output (all good). BTW, when I said my colleague had it working, they have the same issue, they were using ip-address:port on IE.

[08/Jun/2016 06:43:32 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/bootstrap.min.41e29a3120a3.js HTTP/1.1"
[08/Jun/2016 06:43:32 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/bootstrap-better-typeahead.min.0f8beff3bf3c.js HTTP/1.1"
[08/Jun/2016 06:43:32 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/js/fileuploader.b5bfec069875.js HTTP/1.1"
[08/Jun/2016 06:43:32 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/js/popover-extra-placements.b89dd43e6070.js HTTP/1.1"
[08/Jun/2016 06:43:32 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/ext/chosen/chosen.jquery.min.c54ebcf2f584.js HTTP/1.1"
[08/Jun/2016 06:43:32 -0700] DEBUG    135.70.232.232 -anon- - "GET /static/desktop/art/hue-logo-mini-white.401b713061ff.png HTTP/1.1"

Firefox (using hostname - all good)

[08/Jun/2016 06:46:58 -0700] DEBUG    135.70.232.232 admin - "GET /static/desktop/ext/js/bootstrap.min.41e29a3120a3.js HTTP/1.1"
[08/Jun/2016 06:46:59 -0700] DEBUG    135.70.232.232 admin - "GET /static/desktop/ext/js/bootstrap-better-typeahead.min.0f8beff3bf3c.js HTTP/1.1"
[08/Jun/2016 06:46:59 -0700] DEBUG    135.70.232.232 admin - "GET /static/desktop/ext/js/fileuploader.b5bfec069875.js HTTP/1.1"
[08/Jun/2016 06:46:59 -0700] DEBUG    135.70.232.232 admin - "GET /static/desktop/js/popover-extra-placements.b89dd43e6070.js HTTP/1.1"