Chrome OS is missing or Damaged

[Toby Howson]

I have an Acer C7 Chromebook and I've only had it for about three months. A few weird things have been happening with it, such as it will randomly cut off without provocation. It will do this randomly. Sometimes right after I cut it on, sometimes after five minutes, and sometimes after an hour. Another thing is I will be on it and the screen will look like it is cracked and it will show many different colors and it wont go away unless I restart.

Well now I have the problem of when I turn my computer on a white screen will pop up with a yellow exclamation mark that says Chrome OS is either missing or damaged. I followed the steps with multiple flash drives because every time I did it, it would work until I turned it off, and then the flash drive wouldn't work again.

Any advice would be wonderful.

[Richard Barnette]

On Apr 19, 2013, at 6:17 AM, Toby Howson <tob...@gmail.com> wrote:

> I have an Acer C7 Chromebook and I've only had it for about three months. A few weird things have been happening with it, such as it will randomly cut off without provocation. It will do this randomly. Sometimes right after I cut it on, sometimes after five minutes, and sometimes after an hour. Another thing is I will be on it and the screen will look like it is cracked and it will show many different colors and it wont go away unless I restart.
>
> Well now I have the problem of when I turn my computer on a white screen will pop up with a yellow exclamation mark that says Chrome OS is either missing or damaged. I followed the steps with multiple flash drives because every time I did it, it would work until I turned it off, and then the flash drive wouldn't work again.
>

When you say "I followed the steps", what steps, exactly, do you mean?
I assume you're talking about the steps on this page:
http://www.google.com/chromeos/recovery

Your description doesn't _quite_ match up with my expectations. First,
you shouldn't need to turn the computer off; the computer should reboot
automatically when you remove the flash drive. Whether you remove the
drive or just power cycle shouldn't matter, though. Also, once you've
created a recovery drive, it should be reusable for any of the same model
Chromebook; you shouldn't need a new one unless the original is defective.

That said, based on what you've described so far, it sounds like there's
a problem with your Chromebook hardware. For that, you'll need to
contact Acer for support.

> Any advice would be wonderful.
>

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-- jrb