- Screen Size: 11.6"
- Screen Resolution: 1366 x 768
- Processor Type: Intel
- Processor Model: Celeron 847
- Processor Speed: 1.1GHz
- Processor Core: Dual-core
- Cache: 2MB
- Operating System: Chrome OS
- System Memory (RAM): 4GB
- RAM Expandable To: 4GB
- Type of Memory (RAM): DDR3
- Hard Drive Type: SSD
- Hard Drive Size: 16GB
- Hard Drive RPM: Not Available
- Optical Drive Type: Not Available
- Optical Drive Speeds: Not Available
- Digital Media Reader: Yes
- Graphics: Intel HD
- Video Memory: Shared
- Built-in Webcam: Yes
- Networking: Integrated 10/100Mbps
- Wireless Networking: Wi-Fi 802.11a/b/g/n
- Bluetooth-Enabled: Not Available
- USB Ports: 3
- Battery Life: 3.5hrs
- System Version: Not Available
- HDMI Output: Yes
- Included Software: Not Available
- Graphics Chip: Not Available
- Display Screen Type: Active Matrix TFT Color LCD LED
- Display Screen Technology: CineCrystal
- ENERGYSTAR Qualified: Yes
- Dimensions: 11.2" x 1.1" x 8.0"
- Product Weight: 3lbs
- Product Number: C710-2457
Recovery media was made on pny,kingston,HP,and Sandisk flash drives. 4 gig or 8 gig. Same error. Recovery media was made on Linux.sh recovery file, ChromeOS recovery for Windows .exe, and also Chrome Browser recovery center. No joy in using any of these methods to get rid of the "unexpected error" message.
I even bought a 60 gig Kingston SSD Now V300 7mm SV300S37A/60G that dropped right in hoping this would fix this error. No joy going that route either.
to meThanks for contacting the Chrome Ninja Team.
You’ll hear from us shortly. In the meantime, visit the Chrome Device Help Center at http://support.google.com/chromeos to see available troubleshooting information.
If you have other questions or concerns, just reply to this email.
Thanks,
The Chrome Ninja Team
Hi Harry,Thank you for contacting Google. My name is Jonathan and I would be happy to assist you today.
If you are having trouble recovering, when you get to the recovery screen, please press the tab key on your keyboard. This should trigger the page to give you a recovery_reason or Recovery Reason code.
Please let me know what message and code it gives you so I can help you with the next steps.Thanks,
Jonathan
The Chrome Ninja Team
to chromeos-suppo.This is with the Kingston 7mm 60 gig sata ssd inserted. If I need to put the 16 gig original ssd back in. Let me know.active firmware id: Google Parrot.2685.54.0read-only firmware id: Google_Parrot.2685.54.0gbb.recovery_key: 7f03c648d2bb4ab3979cb87633da51ed90267f03gbb.rootkey: 9f59876c7f7dc881f02d934786c6b7c2c17daacgbb.flags: 0x00000000TPM: fwver=0x00010003 kernver=0x00030001dev_boot_signed_only: 0dev_boot_usb: 0VbNv, raw, 70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 20VbSD, flags: 0x00000640HWID: PARROT DORADO A-E 5111recovery_reason: 0x5a No bootable storage device in system
My preference is to run the chromebook with the 60 gig Kingston though since I bought it new in the package.But if it makes a difference. I will re-insert the 16gig Sandisk SSD. I just want it to work.
to meHi Harry,Thank you for contacting Google.The Chromebook is designed to only work with specific hardware so I would suggest putting back the original SSD if you have already removed it. If you still get the same error with the original SSD, you will want to look into repair options for your Chromebook with Acer. Since you have already removed the hard drive, your warranty will be void with Acer however you still can contact them here:ACER site: http://us.acer.com/ac/en/US/content/serviceIf you have any more questions, please reply to this email so I can continue to assist you.
HWID:PARROT DORADO A-E 5111
recovery_reason: 0x02 recovery button pressed
VbSD.flags:0x000000670
VbNv.raw: 70 20 00 00 00 00 00 00 00 00 00 00 00 d4
dev_boot_usb: 0
dev_boot_signed_only: 0
TPM: fwver=0x00010003 kernver=0x00030001
gbb.flags: 0x000000000
gbb.rootkey: 9f59876c7f7dc881f02d934786c667c2c17dcaac
gbb.recovery_key: 7f03c648d2bb4ab3979cb87633da51ed90267f03
read-only firmware id: Google_Parrot.2685.54.0
active firmware id: Google Parrot.2685.54.0
Having myself checked out https://johnlewis.ie/mediawiki/index.php?title=Flashing_stock_firmware_to_a_coreboot_build_on_Acer_C7_%28C710%29
It seems that ChromeOS must be running to flash the bios to enable usb booting so I could install a linux operating system
since Chrome OS will not recover. Kind of a catch 22 type of situation.
I am comfortable running Linux operating systems and using command line in a terminal shell environment.
I am comfortable in maneuvering via command line through a linux file structure.
harry@biker1:~$ ls
boot_messages Documents Music Public screeny Videos
Desktop Downloads Pictures puppy_iso Templates Wallpaper
harry@biker1:~$ cd puppy_iso
harry@biker1:~/puppy_iso$ ls
puppy-arcade-11-k2.6.32.59.iso
harry@biker1:~/puppy_iso$
harry@biker1:~/puppy_iso$ cd ~
harry@biker1:~$ cat /etc/issue
Ubuntu 14.04.1 LTS \n \l
So I am not a unexperienced computer user. This Acer C710 chromebook was not mistreated. It has hardly any use on it also. It is only a few months old. I hope I have given enough info on my problem.
Happy Trails, Rok
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so there may be more
information in the logs.
Kingston SSDNow V300 Series SV300S37A/120G 2.5" 120GB SATA III Internal Solid State Drive (SSD) 120G 7mm, sata 3 (6Gb/sec). This drive initially had issues, but writing the GPT seemed to correct the issue and install was successful.