Request for DMCA Takedown Details

[InfoGenie Infra]

Hi Team,

This is in reference to Ticket #9-4853000041021.

Our Chrome extension "SMARTe" was removed from the Chrome Web Store following a DMCA copyright takedown notification. However, we have not received any details regarding the specific nature of the alleged infringement, including what content is claimed to be infringing, or who filed the complaint.

All assets in our extension, including logos, images, icons, and source code, are original works owned by our organization. We have fully complied with all Chrome Web Store Developer Program Policies.

To resolve this matter and take any necessary corrective action, we require the following:

1. A copy of the original DMCA takedown notice
2. Identification of the specific material alleged to be infringing
3. Details of the complainant

We are fully committed to addressing any legitimate concerns promptly and request your assistance in reinstating our extension at the earliest as we have paid users waiting to use the plugin.

Thank you,

Robin Ittycheria

Head of Products

SMART Inc

[Simeon Vincent]

Hey Robin,

I'm not a Googler, lawyer, or DMCA expert, but to the best of my knowledge online service providers aren't legally required to provide the takedown recipient with any of the information you identified. In other words, few of them do.

As I understand it, under the DMCA online service providers are mostly intermediaries with legal obligations to fulfill a specific role in this process. WHen they receive a DMCA complaint, they're required to take down the identified content and notify the user(s) who posted that content. Once the user receives a takedown notice, they can either accept the takedown or file a counter-notice to contest it and request reinstatement. Once the online service provider receives the counter-notice, the provider must forward it to the original complainant. If the complainant does not take legal action within a set period, the provider must restore the content.

Chrome Web Store's Flag issues & report copyright infringement support article links to a form you can use to file a counter-notice. Be aware that, as Google notes on that form, "filing a counter notice may lead to legal proceedings between you and the complaining party." It may be advisable to retain legal counsel before proceeding.

Best of luck,

Simeon - @dotproto

incremental.software

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