PSA: A smarter, faster appeals process in the Chrome Web Store
288 views
Skip to first unread message
Oliver Dunk
Apr 8, 2026, 5:10:50 AMApr 8
to Chromium Extensions
Hi all,
We've just published a blog post about a new feature we launched in the Chrome Web Store: https://developer.chrome.com/blog/cws-new-appeals-process.
Starting today, you can create an appeal directly from the Developer Dashboard. We hope this will streamline the process and help you to resolve issues more quickly.
The One Stop Support form remains available for anything not covered by this feature.
Thanks,
Oliver and Sebastian on behalf of Chrome Extensions DevRel
Robert James Gabriel
Apr 12, 2026, 2:58:01 PMApr 12
to Chromium Extensions, Oliver Dunk
Great update!
Toan Le Van
Apr 13, 2026, 2:25:41 AMApr 13
to Chromium Extensions, Robert James Gabriel, Oliver Dunk
Hi Oliver and Sebastian,
Thanks for the update, the new appeals flow sounds useful.
But the main issue is not where the appeal is submitted, it is how it is handled.
In my case it took 4 months to restore my account and extension. During all this time it was marked as malicious. The biggest problem was that I never received a clear explanation. I was only guessing the reason maybe about 90 percent sure but there was no confirmation or specific feedback from your side.
I have also been in contact with other developers who faced the same situation. Many of them did not understand why their accounts were banned at all. The only responses they received were standard messages like We examined your extension and found it malicious and We cannot share details for security reasons.
This makes it very hard to fix anything or move forward. You are basically left guessing for months.
I would like to kindly ask that not only developers receive standard responses, but that appeals are actually reviewed in detail with clear and specific feedback.
I would also like to suggest reconsidering the current approach to enforcement. Instead of immediately blocking accounts and labeling extensions as malicious, it could be more reasonable to introduce a status like requires additional review. The extension could be temporarily disabled, but the wording matters a lot. There is a big difference between saying an extension is malicious and saying it requires additional verification.
That would make a much bigger difference than just improving the appeal interface.
Thanks for the update, the new appeals flow sounds useful.
But the main issue is not where the appeal is submitted, it is how it is handled.
In my case it took 4 months to restore my account and extension. During all this time it was marked as malicious. The biggest problem was that I never received a clear explanation. I was only guessing the reason maybe about 90 percent sure but there was no confirmation or specific feedback from your side.
I have also been in contact with other developers who faced the same situation. Many of them did not understand why their accounts were banned at all. The only responses they received were standard messages like We examined your extension and found it malicious and We cannot share details for security reasons.
This makes it very hard to fix anything or move forward. You are basically left guessing for months.
I would like to kindly ask that not only developers receive standard responses, but that appeals are actually reviewed in detail with clear and specific feedback.
I would also like to suggest reconsidering the current approach to enforcement. Instead of immediately blocking accounts and labeling extensions as malicious, it could be more reasonable to introduce a status like requires additional review. The extension could be temporarily disabled, but the wording matters a lot. There is a big difference between saying an extension is malicious and saying it requires additional verification.
That would make a much bigger difference than just improving the appeal interface.
Reply all
Reply to author
Forward
0 new messages