Extension is not trusted by Enhanced Safe Browsing

[Andrew Masyk]

We've started to see more reports from our users that our extension is not trusted by Enhanced Safe Browsing when they try to install the Chrome extension. After debugging we found that it starts to show when Safe Browsing is enabled in Chrome. 

Do you know how do we fix this? Was not able to find any help documentation for this.

ID: dbpjfmehfpcgmlpfnfilcnhbckmecmca

[Oliver Dunk]

Hi Andrew,

There's some more information about this here: https://support.google.com/chrome_webstore/answer/2664769

This isn't something that can be directly fixed by you as a developer, but should resolve itself in time for developers that follow our policies. If you believe you have already been doing so for a significant period of time you could open a One Stop Support ticket and ask the team to take a look: https://support.google.com/chrome_webstore/contact/one_stop_support

As a note, this is only shown for a user that specifically opts in to this feature, so it shouldn't affect the average user.

Oliver Dunk | DevRel, Chrome Extensions | https://developer.chrome.com/ | London, GB

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[Andrew Masyk]

Have been following all policies, especially about privacy, and only asking for user permissions when necessary, not just during the initial setup.

Our extension isn't new; it's been on the store for quite a while. Despite this, the problem hasn't fixed itself.

Just posted in one_stop_support as you suggested, but it only has an option for this kind of issue for "general support" so might not go to the right people responsible for this policy. 

The issue is also affecting existing users. A lot of them who have Enhanced Protection enabled think the extension is compromised because of the warning message they saw, even though it isn't. They are either not updating the extension or removing it entirely based on the alert.

We've been hearing about this confusion a lot, both from uninstall notifications feedback and through our support channels. It's clear that the message is causing some misunderstanding about what's actually going on.

[Oliver Dunk]

Hi Andrew,

Apologies for the slow reply. Do you have a case ID you could share?

Thanks,

Oliver Dunk | DevRel, Chrome Extensions | https://developer.chrome.com/ | London, GB

[Andrew Masyk]

Case ID: [6-3379000035122]

[Oliver Dunk]

Thanks Andrew.

Looking at the case, it seems like we replied with some advice right after your email. Is that enough to keep you going for now?

Thanks,

Oliver Dunk | DevRel, Chrome Extensions | https://developer.chrome.com/ | London, GB