Replying to user reviews

[fixanoid]

Hi!

I can't seem to find the answer to my question easily, so thought I'd ask here:

When a developer replies to a users review on the extension, does the user get notified / sees the reply at all? And if so, is it via email or something else?

Thank you!

[hrg...@gmail.com]

No, there's no notification. The user has to come back to the CWS, then specifically look for his review in order to see if there's a reply.

[fixanoid]

That seems like a pretty large oversight: most of the reviews I've had on the extensions are a type of a bug report and once addressed the users don't know its been fixed, I've assumed that replying to the review as a developer would imply the users are notified, but having tested it now, that is not happening.

Is this something we can petition the dev team to add or enable? Whats the point of the reviews / feedback if the originator isn't aware of developers responses...

[Clarence Siew]

I've had a similar frustration with review replies. Though I've got another frustration of my own:

Something I noticed was that developer replies don't always seem to be visible to visitors (try visiting your extension's page via a different account or browser profile, and refresh the page a couple of times).

In my case, I received a valid negative review. I replied and edited it with a live receipt of things like rolling back the release, submitting a new version for review, and steps forward.

However, without the reply being visible to some visitors, it could end up looking like I never addressed the issue?? Especially since in my case it had something to do with permissions.

[Alex]

Is anybody from Chrome Web Store working on fixing this problem? Could somebody acknowledge that not notifying reviewers when the developer replies is a real problem?