Fake Reviews from a competitor (help)

[Zach Murray]

Hey everyone, 2 nights ago our chrome extension started getting an influx of fake reviews (I assume from a competitor). 

The reason I think they are fake is because:
• They are citing bugs that simply do not exist 

• Reviews are being submitted at an irregular velocity. 

• I found the same reviews (word for word + same username) on a Chrome extension similar to ours. 

We worked incredibly hard to get to 150+ real 4-5 star reviews from customers, and this is tanking our rating.

Does anyone know how we can combat this issue at all? I tried submitting something via support but it doesn't seem like they have a ticket category for stuff like this. 

Any help here would be incredibly helpful. 

[Marina Guastavino]

Hey Zach, when something similar happened to me once. I just reported the review, and within a few days they were gone. I did have to go through each one. 

Hope it helps!

[Zach Murray]

Thanks Marina! Fingers crossed. 

Zachary Murray Founder | Foreplay.co #1 Way to Save, Share and Brief Ad Creative za...@foreplay.co

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[Zakaria Kasmi]

Hi Zack, I'm facing the same problem and would really appreciate any insights on how you solved it, Our extension (100k users) is dead, due to fake reviews,  I've contacted Google multiple times, but there's still no solution.

Looking forward to your response!

Thanks!