Extension is publicly published but not visible in Chrome Web Store

[Robert Samarji]

Hello,

I recently built a Chrome extension and published it publicly to the web store.

ID: lgekaaagemdhkfbiedhibjpeennknpaa

It successfully passed the review and I've since made updates to it and published newer versions.

Recently, I checked the link to my chrome extension and it's no longer accessible.

The link is accessible to me and me only if I'm logged into Chrome with my Google Developer account. For everyone else, a "this item is not available" page is displayed and my extension is no longer searchable in the Chrome Web Store

I have received no notification of the fact it's being hidden or why it's being hidden.

What's going on and how can I ensure my extension is publicly visible again?

[Patrick Kettner]

Hi Robert,

The extension is showing for me, both via the link and in search. Is it possible the other users you mentioned were not logged in? If so, that would be because the item is marked as "Mature content"

patrick

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[Robert Samarji]

Hi Patrick, glad it's visible to you.

However, when logged in on a separate Google account, I cannot access the chrome extension page. Nor are any results returned when I search "Fantools". The same is happening for others I've asked to check.

See below the screenshot when I attempt to navigate to: https://chromewebstore.google.com/detail/fantools/lgekaaagemdhkfbiedhibjpeennknpaa

It also changes the URL path from .../detail/fantools/... to .../detail/empty-title/...

[Patrick Kettner]

Hey Robert,

I understand - as I think you already understand, you would want to appeal the badge through One Stop Support

best

patrick

On Thu, Jan 18, 2024 at 9:53 AM Robert Samarji <robert...@gmail.com> wrote:

Hi Patrick, sorry for the double message. I think you're right, it does seem it's being hidden because it's marked as "Mature Content".

I don't think it's appropriate it should be marked as "Mature Content" as it doesn't contain any graphic images, text or links. Simply a tool for creators to use.

I will seek to have this label removed. Thank you for your help.

[Robert Samarji]

Hi Patrick, sorry for the double message. I think you're right, it does seem it's being hidden because it's marked as "Mature Content".

I don't think it's appropriate it should be marked as "Mature Content" as it doesn't contain any graphic images, text or links. Simply a tool for creators to use.

I will seek to have this label removed. Thank you for your help.

On Thursday 18 January 2024 at 14:48:57 UTC Robert Samarji wrote:

[Robert Samarji]

Thank you again Patrick!