Urgent: Critical Bug Fix Pending Review for Days – 7,000+ Users Affected (ID: nmgfpjbckmbhpndgpmkbgbmopnkigncc)

[Zhongbin Ning]

Hi Chrome Web Store Developer Support Team,

I'm writing to follow up on a critical review delay affecting my extension (ID: nmgfpjbckmbhpndgpmkbgbmopnkigncc), which has over 7,000 active users.

My extension hit a critical bug that made it completely non-functional for users. I submitted a fix several days ago, but it has not yet passed review. Historically, my updates are approved within a few hours — this wait is highly unusual for me.

What makes this especially confusing: another extension I maintain was submitted around the same time and was approved within 30 minutes. This suggests the delay may be specific to this particular extension or submission, rather than a general backlog.

The impact is significant — users have been unable to use the extension for days and continue to report the issue. Every additional day of delay directly erodes user trust and retention.

I understand the review team handles high volumes of submissions, and I appreciate the work they do. However, given the critical nature of this bug fix and the number of users affected, I'd like to respectfully request that this submission be prioritized or manually reviewed.

Submission details:
- Extension ID: nmgfpjbckmbhpndgpmkbgbmopnkigncc
- Developer email: ning...@gmail.com
- Issue type: Critical bug fix
- Active users affected: 7,000+

Thank you for your time and support. I look forward to hearing from you.

Best regards,
Zhongbin Ning