Moderation asks to submit a new version, but it is technically impossible to do
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Jimmy
8:49 AM (5 hours ago) 8:49 AM
to Chromium Extensions
Hello,
My extension, "Clear cache and cookies," was removed from the Chrome Web Store because of the "Spam and Placement in the Store" policy (violation ID: Yellow Nickel).
The extension had more than 40,000 users, a 4.32 rating, and over 100 reviews. It had been available since February 2024, and every build successfully passed moderation review.
I submitted an appeal (Appeal ID 4-3988000041160). In the response, moderation stated that the item cannot be reinstated at this time, but at the same time asked me to upload a new version.
I carefully reviewed the Chrome Web Store requirements, identified what could have caused the policy violation, and prepared a corrected version of the extension that should fully comply with all platform rules.
However, the problem is that I cannot submit a new version, because the extension has already been removed from the store. So I am stuck in a loop:
- Support tells me: "We value your contributions to the Chrome Web Store and look forward to helping you bring your item into compliance with our policies."
- But submission is impossible, because the extension has been removed from the store.
- When I explain this, I receive the same template response again, asking me to upload a new version, even though I cannot do this.
The current situation looks like this:
1. I am told that the extension violates the policy.
2. I prepare a corrected version.
3. The developer dashboard does not allow me to upload it.
4. Support continues to review the old, blocked version.
I have already attached screenshots showing that uploading a new version is not available:
However, moderation keeps replying with the same template response asking me to upload a new version.
Could you please advise how I can ask moderation to restore the ability to upload a new version through the developer dashboard?
Moderation does not seem to notice that this option is not available, and keeps sending the same reply.
I really want to bring the extension into full compliance with the rules, but right now I do not understand how to do this technically.
Thank you.
Best regards,
Jimmy
My extension, "Clear cache and cookies," was removed from the Chrome Web Store because of the "Spam and Placement in the Store" policy (violation ID: Yellow Nickel).
The extension had more than 40,000 users, a 4.32 rating, and over 100 reviews. It had been available since February 2024, and every build successfully passed moderation review.
I submitted an appeal (Appeal ID 4-3988000041160). In the response, moderation stated that the item cannot be reinstated at this time, but at the same time asked me to upload a new version.
I carefully reviewed the Chrome Web Store requirements, identified what could have caused the policy violation, and prepared a corrected version of the extension that should fully comply with all platform rules.
However, the problem is that I cannot submit a new version, because the extension has already been removed from the store. So I am stuck in a loop:
- Support tells me: "We value your contributions to the Chrome Web Store and look forward to helping you bring your item into compliance with our policies."
- But submission is impossible, because the extension has been removed from the store.
- When I explain this, I receive the same template response again, asking me to upload a new version, even though I cannot do this.
The current situation looks like this:
1. I am told that the extension violates the policy.
2. I prepare a corrected version.
3. The developer dashboard does not allow me to upload it.
4. Support continues to review the old, blocked version.
I have already attached screenshots showing that uploading a new version is not available:
However, moderation keeps replying with the same template response asking me to upload a new version.
Could you please advise how I can ask moderation to restore the ability to upload a new version through the developer dashboard?
Moderation does not seem to notice that this option is not available, and keeps sending the same reply.
I really want to bring the extension into full compliance with the rules, but right now I do not understand how to do this technically.
Thank you.
Best regards,
Jimmy
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