User count/weekly user disappeared

[chatroomp...@gmail.com]

Hi my extension is https://chrome.google.com/webstore/detail/csociety/ndkkiaabdjkgdlmichlonbfonihojfah?hl=en&authuser=0

The usercount has disappeared and has been gone now for 3 days - not sure whats going on? i emailed chrome store but no one has responded 

we've only launched 7 days ago and have about 30 users (from what i can tell from our installs/uninstalls total) 

thanks,

Jo

[Simeon Vincent]

You stated that you "emailed chrome store but no one has responded", but it looks like you and Developer Support have exchanged emails on a couple different support requests. More to the point, it looks like a member of the developer support team replied on Dec 9, 2021 and stated that "As for the active users on [extension ID], due to suspicious user-count activity, the stats will be hidden." To put this another way, the user count is not shown when we detect suspicious or potentially abusive activity. I don't know what specific activity is causing the user count to be hidden, but I'd be willing to bet that creating multiple copies of the same extension isn't helping matters. 

We have a standing policy of not discussing the internals of our review and abuse detection processes. That's why I don't think support will be able to provide you with a concrete reason the user count is currently hidden or direct guidance on what to do in order for it to be displayed again. That said, you can always follow up on the case and ask; worst case they just won't be able to answer.

My personal advice would be to pick one version of the extension that you want to keep long term, unpublish and archive the copies, do your best to ignore the fact that the user count is hidden on the item listing, and promote the extension as you would normally. If the user count doesn't return within, say, a month or so, then use the "Something else (general support)" option on the One Stop Support form to ask support to look into the missing user count on your item's listing.

Simeon - @dotproto

Chrome Extensions DevRel

--
You received this message because you are subscribed to the Google Groups "Chromium Extensions" group.
To unsubscribe from this group and stop receiving emails from it, send an email to chromium-extens...@chromium.org.
To view this discussion on the web visit https://groups.google.com/a/chromium.org/d/msgid/chromium-extensions/e3c30a24-347f-4e67-8057-1c39b27549c7n%40chromium.org.

[joanna mathers]

Hi Simeon,

Thanks for the response - yes i have heard back since! i reuploaded the extension a couple times but kept having the same issue hence the multiple emails/ cases so there may have been some overlap with some closed cases

Thanks for the advice, i think i'll take it - i suppose my frustration was that i spent a small fortune on facebook to advertise and was getting few installs and it now it looks like no ones using the extension at all (my extension is essentially a social platform so its gonna continue to be hard to gain traction if it looks like it has 0 users, hence my frustration)...thanks for the tip, i'll get in touch if the issue persists 

kind regards,

Jo