Question about "Defective functionality."

Mouhssin R.

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Apr 15, 2026, 11:20:07 AMApr 15

to Chromium Extensions

Hi everyone,

I’m looking for advice regarding an item rejection for "Defective functionality."

My extension is designed to work in tandem with a companion desktop application. To function correctly, the reviewer must install a .exe setup file and activate a license key within the extension popup. Even though I provided a Drive link with the installer and a step-by-step installation guide, it seems the reviewer was unable to reproduce the core functionality.

Has anyone dealt with reviews for extensions that require external software dependencies? How do you best ensure the reviewer follows the installation steps instead of marking the extension as broken?

Thank you for your insights!

Patrick Kettner

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Apr 16, 2026, 10:07:18 AMApr 16

to Mouhssin R., Chromium Extensions

Hi Mouhssin,

Did you include test instructions with your submission? If not, please resubmit including it. If you did, then it sounds like there was a mistake on our part and I would ask that you open an appeal on One Stop Support (https://support.google.com/chrome_webstore/contact/one_stop_support)

patrick

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Mouhssin R.

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Apr 17, 2026, 6:21:20 AMApr 17

to Chromium Extensions, Patrick Kettner, Chromium Extensions, Mouhssin R.

Hi Patrick,

Thank you for your reply. I also have uploaded an installation guide to the Google Drive with the software.