Chrome Web Store Spam enforcement — clarification needed on latest remediated package
Team UNOLO
Hello Chrome Extensions team,
We are the developers of UNOLO Wallet and are seeking clarification regarding a Chrome Web Store enforcement decision.
Extension: UNOLO Wallet
Extension ID: hifbhejmbomilbfmlhpjjfpcdhhmgini
Current version: 1.0.2
Support case: 5-3393000041463
Our submission was rejected under the Spam policy, and we submitted an appeal.
After the appeal had already been submitted, we continued our internal review and identified additional technical issues that we believed could potentially contribute to the concern. We performed substantial remediation and uploaded an updated package to the same existing item.
The important detail is that the updated package retained the same version number, 1.0.2, as the earlier package.
Chrome Web Store Developer Support subsequently informed us that the item had been thoroughly checked and would not be reinstated. We completely understand that anti-abuse signals and details about spam detection cannot be disclosed, and we are not requesting disclosure of those signals.
Our question is much narrower:
Could the Chrome Web Store team please confirm whether the review included the latest 1.0.2 package that was uploaded after our appeal and after the additional remediation?
Because both the earlier artifact and the subsequently remediated artifact used the same version number (1.0.2), we are concerned that there may be ambiguity about which artifact was reviewed.
We asked this question through the existing support case, but the response reiterated that details of spam activity could not be disclosed and did not confirm whether the latest uploaded artifact was included in the review.
We respect the Chrome Web Store policies and are not attempting to bypass the enforcement decision. We simply want to ensure that the latest remediated package was the artifact evaluated before determining our next compliant step.
If someone from the Chrome Web Store team could help verify this or route the case for clarification, we would greatly appreciate it.
Thank you,
Team UNOLO
Giorgi Meskhidze
This option acknowledges their request while clarifying that you are referring it to the appropriate team for verification.> Hello Team UNOLO,
>
> Thank you for reaching out regarding your extension, UNOLO Wallet (ID: hifbhejmbomilbfmlhpjjfpcdhhmgini).
>
> I understand your concern regarding the ambiguity of the version number and your request for confirmation that the most recent package was the one evaluated during the review of your appeal.
>
> I am escalating this inquiry to the appropriate support team to verify which specific artifact was reviewed in your case. Someone will follow up with you directly through the existing support case (5-3393000041463) regarding this clarification.
>
> Best regards,
>
> \[Your Name/Chromium Extensions Team\]Option 2: Direct and neutral
This option is best if you want to be brief and emphasize that you cannot confirm the review details yourself but will look into it.> Hello Team UNOLO,
>
> Thank you for contacting us. I have received your request regarding the review of your latest 1.0.2 package for the UNOLO Wallet extension.
>
> I cannot confirm the specific artifact evaluated in your previous review at this time. However, I have noted your concern regarding the version numbering, and I will route this inquiry to the support team managing your appeal to ensure they have the necessary context.
>
> You should receive an update regarding this through your open support ticket: 5-3393000041463.
>
> Best regards,
>
> \[Your Name/Chromium Extensions Team\]Option 3: Requesting patience
Use this option if you need to manage expectations about the turnaround time for such a verification request.> Hello Team UNOLO,
>
> We have received your inquiry regarding the UNOLO Wallet extension (hifbhejmbomilbfmlhpjjfpcdhhmgini) and your request to verify the specific package evaluated during your appeal review.
>
> We understand why clarification is needed given the version number overlap. I have forwarded your request to the relevant team for further investigation. Please allow some additional time for them to look into the logs and update you via your existing support case (5-3393000041463).
>
> Thank you for your patience.
>
> Best regards,
>
> \[Giorgi Meskhidze/Chromium Extensions Team\]
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