Rejected for "Spam and Placement in the Store"

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Barak Peleg

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Jan 8, 2020, 2:21:05 AM1/8/20
to Chromium Extensions
Hi,
Our extension ID nllcnknpjnininklegdoijpljgdjkijc has been repeatedly rejected for: Spam and Placement in the Store.
  • Products must not contain false or misleading information, including in the content, title, icon, description, or screenshots.
  • Descriptions must directly state the functionality of the app so that users can understand the extension they are adding.
  • Screenshots must demonstrate the functionality of the extension in action.
Replying to the Chrome web store support regarding elaboration on the reason for rejection has only yielded marking one of these in bold and not further information.
We're totally in the dark here and trying very hard to figure out what to do in order to comply.

@dotpro @simeon Simeon - we would greatly appreciate your assistance.

Thanks in advance,
Barak

Thomas Guillory

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Jan 9, 2020, 11:21:16 AM1/9/20
to Chromium Extensions
Same experience here at Dashlane.

It's even happening on our internal extension, which is unlisted and only used by employees. We didn't manage to get a clear answer on what is the issue.

Simeon Vincent

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Jan 9, 2020, 10:02:43 PM1/9/20
to Thomas Guillory, Chromium Extensions
Please reach out to developer support to request clarification on these rejections.

Simeon - @dotproto
Extensions Developer Advocate


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Barak Peleg

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Jan 12, 2020, 8:06:50 AM1/12/20
to Chromium Extensions, thomasg...@gmail.com
Hi Simeon,
Thanks for your response. My colleague, Gilad, reached out via the developer request form and received the following response:
Hello Gilad,

Thank you for contacting Chrome Web Store Developer Support. In regards to your inquiry, as much as I'd like to assist, unfortunately, our team cannot offer much support on Takedown/Rejection/suspension related matters. If you believe your chrome items or developer account was wrongly takedown/rejected/terminated or would like to receive more details of the reasons, please kindly reply back to the initial notification email that you’ve received. The responsible team will provide you with further assistance.

If you believe your chrome items were wrongly takedown, Please consider submitting the reinstatement request from here.

We greatly appreciate your understanding.

Warm regards,

Chrome Web Store Developer Support Team

We are finding it very difficult to find a method to receive substantial information on the issues we need to resolve. I would be very happy to hop on a call and sort this out.

Thanks again,
Barak



On Friday, January 10, 2020 at 5:02:43 AM UTC+2, Simeon Vincent wrote:
Please reach out to developer support to request clarification on these rejections.

Simeon - @dotproto
Extensions Developer Advocate


On Thu, Jan 9, 2020 at 8:21 AM Thomas Guillory <thomasg...@gmail.com> wrote:
Same experience here at Dashlane.

It's even happening on our internal extension, which is unlisted and only used by employees. We didn't manage to get a clear answer on what is the issue.


On Wednesday, January 8, 2020 at 8:21:05 AM UTC+1, Barak Peleg wrote:
Hi,
Our extension ID nllcnknpjnininklegdoijpljgdjkijc has been repeatedly rejected for: Spam and Placement in the Store.
  • Products must not contain false or misleading information, including in the content, title, icon, description, or screenshots.
  • Descriptions must directly state the functionality of the app so that users can understand the extension they are adding.
  • Screenshots must demonstrate the functionality of the extension in action.
Replying to the Chrome web store support regarding elaboration on the reason for rejection has only yielded marking one of these in bold and not further information.
We're totally in the dark here and trying very hard to figure out what to do in order to comply.

@dotpro @simeon Simeon - we would greatly appreciate your assistance.

Thanks in advance,
Barak

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Marc Font

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Jan 22, 2020, 3:57:55 AM1/22/20
to Chromium Extensions, thomasg...@gmail.com
Hi,

Same experince at Comeet.me in last updated of our extension. We contacted Chrome Web Store Developer Support several times (directly by email and by support form) to know the cause of rejection but no answer

Which should be the next step? 
  • Wait for Chrome Web Store Developer Support answer
  • Or try to publish again the extension update?
Thanks

Marc

Barak Peleg

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Jan 22, 2020, 4:32:51 AM1/22/20
to Chromium Extensions
Hi,
I'm not sure what the correct answer is. I waited for the support's response.

Chrome Extension developer

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Jan 27, 2020, 5:14:26 AM1/27/20
to Chromium Extensions
Hello Simeon,

Could you please explain why is this happening? All our extensions are being taken down and one of our accounts has been suspended.


"Impersonation or Deceptive Behavior"

This policy prohibits deceiving and confusing users, including about the source or affiliation of your item; by mimicking the operating system, browser or Chrome Web Store; by including false or misleading content in your item page, or by misrepresenting or failing to disclose non-obvious functionality. Please review the section in our Program Policies for a detailed explanation of the policy.


To have your item reinstated, please make changes to ensure:

  • The description in your Chrome Web Store listing clearly and fully explains the purpose and functionality of the extension.
  • There are no functionalities unrelated to the primary purpose of the extension.
  • The item and its Chrome Web Store listing do not attempt to mislead users by implying an official endorsement or relationship with another entity.


We are following all policies. 
We do have offers within the extensions, in the form of tiles, under the search bar - which are 100% compliant.
Feedback is highly appreciated.

On Friday, January 10, 2020 at 4:02:43 AM UTC+1, Simeon Vincent wrote:
Please reach out to developer support to request clarification on these rejections.

Simeon - @dotproto
Extensions Developer Advocate


On Thu, Jan 9, 2020 at 8:21 AM Thomas Guillory <thomasg...@gmail.com> wrote:
Same experience here at Dashlane.

It's even happening on our internal extension, which is unlisted and only used by employees. We didn't manage to get a clear answer on what is the issue.


On Wednesday, January 8, 2020 at 8:21:05 AM UTC+1, Barak Peleg wrote:
Hi,
Our extension ID nllcnknpjnininklegdoijpljgdjkijc has been repeatedly rejected for: Spam and Placement in the Store.
  • Products must not contain false or misleading information, including in the content, title, icon, description, or screenshots.
  • Descriptions must directly state the functionality of the app so that users can understand the extension they are adding.
  • Screenshots must demonstrate the functionality of the extension in action.
Replying to the Chrome web store support regarding elaboration on the reason for rejection has only yielded marking one of these in bold and not further information.
We're totally in the dark here and trying very hard to figure out what to do in order to comply.

@dotpro @simeon Simeon - we would greatly appreciate your assistance.

Thanks in advance,
Barak

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Zach Saucier

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Feb 4, 2020, 12:37:47 PM2/4/20
to Chromium Extensions
I am having the same issue - all updates to my extension are being blocked. I've replied to the email, reached out the developer support, and posted in Chrome help and received no reply at all. Extension ID dpamdgmnffodphoamchpmbclkpmccjga Website: https://justread.link/
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