Update rejected for "Spam and Placement in the Store"

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Jeff Johnson

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May 15, 2020, 7:38:48 AM5/15/20
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A minor update of my extension with id gfdahjcdgfioalhekjflcpijhngbjgdo was just rejected for the obviously false reason "Spam and Placement in the Store". This was happening before to a bunch of developers including me way back in January, but I thought we were done with this dumb thing finally???

I have thoughts of giving up entirely on the Chrome Web Store. The Mac App Store is bad, but not as bad as this.

Josh Shatkin-Margolis

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May 15, 2020, 7:59:55 AM5/15/20
to Chromium Extensions
I am having the same issue.  Did you get this fixed?

For the past two weeks my Chrome Extension has been taken down despite repeated attempts to fix it, which has been in the Web Store for years without issue.  I have made changes trying to comply but it continuously gets taken down for reasons that don't make any sense to me.  I keep emailing support and receive back the same automated email with the same one sentence reason.  I read through all the policy guidelines and believe it meets them all.  What should I do?

Reason for rejection every time:

"Spam and Placement in the Store"

Item has a blank description field, or missing icons or screenshots, and appears to be suspicious.

When I email them they say:

We may remove your item if it has a unclear description field.

But I have rewritten my descriptions ten times and they still get rejected:

Title: Purple Cloud Click-To-Call

Summary: Initiate and track a customer phone call with a single click in your DealerSocket or ELEAD CRM.

Detailed Description: Purple Cloud Click-to-Call helps you track your phone calls so your boss knows you are working hard and your CRM system gives you credit for completing that phone call task.  Tracking your phone calls also helps ensure you receive commission for any sales calls you make.

Just click the customer's phone number and you are in direct meaningful contact with your customer and on your way to closing your next sale.  It saves you time not having to type in a phone number and ensures you don't dial the wrong number.

Single Purpose Description: This extension allows a user to initiate and track a phone call with a single click in two popular customer relationship management systems: ELEAD and DealerSocket.

Host Permission: This extension integrates with two customer relationship management (CRM) systems: ELEAD and DealerSocket.  This extension needs access to these two CRM's hosted web pages to highlight the phone numbers and detect when they are clicked.

For two weeks the extension has been down and my paying customers are cancelling because of it.  What can I do?  How do I fix this?  How can I talk to someone? 

Jeff Johnson

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May 15, 2020, 8:04:28 AM5/15/20
to Chromium Extensions
On Friday, May 15, 2020 at 6:59:55 AM UTC-5, Josh Shatkin-Margolis wrote:
I am having the same issue.  Did you get this fixed?

 I'm sorry for your troubles, but no, I did not get this fixed in the literally 25 minutes since I posted.

Jeff Johnson

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May 15, 2020, 9:44:46 AM5/15/20
to Chromium Extensions
I see that you're spamming every thread with a copy and paste of the same exact message. I don't see how that's going to help anything.

Maybe you personally ought to be rejected for spam and placement. ;-)

Josh Shatkin-Margolis

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May 15, 2020, 9:53:24 AM5/15/20
to Jeff Johnson, Chromium Extensions
I am sorry for spamming the message boards.  I agree that I was wrong to do so.  Our extension is used by our customers and they are very upset that it is taken down because they use the extension to operate their businesses.  Our customers are automotive dealers in the US that have been hit hard by their inability to be open during COVID-19.  The stress is high for our employees and for our users.  Any advice on the right way to solve this problem?

Thanks,
Josh

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Jeff Johnson

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May 15, 2020, 10:07:14 AM5/15/20
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On Friday, May 15, 2020 at 8:53:24 AM UTC-5, Josh Shatkin-Margolis wrote:
Any advice on the right way to solve this problem?

It's really up to Google to solve the problem. I just think that one post is enough to get your message across, and if anything, a bunch of exact duplicate posts could make Google ignore you instead of paying attention.

Josh Shatkin-Margolis

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May 15, 2020, 10:12:25 AM5/15/20
to Jeff Johnson, Chromium Extensions
Understood and noted.  I will wait for Google's response.  Should I delete my other posts?  Can you even do that?

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Paul Draper

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May 21, 2020, 2:27:38 PM5/21/20
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