Paid developer registration, but Developer Dashboard sidebar is missing Publisher / Items / Settings

[Yoshinori Ito]

Hello,

I’m having an issue with a Chrome Web Store developer account and would appreciate any advice.

I have two Google accounts:


Account A:

* Already paid the Chrome Web Store developer registration fee
* Has an existing publisher
* In the Developer Dashboard, the left sidebar shows:

  * Publisher
  * Items
  * Settings
* Everything appears normal


Account B:

* Also paid the Chrome Web Store developer registration fee
* Payment appears to have completed successfully
* However, when I open the Developer Dashboard with Account B, the left sidebar does not show:

  * Publisher
  * Items
  * Settings

Instead, Account B only shows a profile-style page, and the top-right area says something like “Select publisher”. There is no existing publisher visible and no normal dashboard sidebar.

For comparison:

* Account A shows the normal sidebar with Publisher / Items / Settings.
* Account B does not show that sidebar even after paying the registration fee.

Important detail:
Before Account B completed the developer registration payment, Account B had been invited as a member/admin to Account A’s existing publisher.

I’m trying to understand:

1. After paying the developer registration fee, should a newly registered account normally show the Developer Dashboard sidebar with Publisher / Items / Settings?
2. Is it normal for a paid developer account to show no Publisher / Items / Settings in the left sidebar?
3. Could being invited to another publisher before completing registration affect the account’s own dashboard or publisher initialization?
4. Is there a safe way to make Account B show the normal developer dashboard without deleting the developer account?
5. If I remove Account B from Account A’s publisher members, could that restore the normal dashboard state for Account B?
6. Has anyone seen a paid developer account stuck in a state where it has no visible publisher and no normal sidebar?

I’m avoiding deleting the developer account because the documentation says a deleted Chrome Web Store developer account email address cannot be reused.

Any guidance would be appreciated.

[Oliver Dunk]

Hi,

This does seem odd. I'm going to reach out to the Chrome Web Store team to see if we can figure out what is going on here.

In the meantime, could you share the email address associated with both accounts? Feel free to reply to me (remove the mailing list from the CC).

Thanks,

Oliver Dunk | DevRel, Chrome Extensions | https://developer.chrome.com/ | London, GB

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