PO Box for Verification?

[Mitch Spano]

I am a solo developer currently working on an extension that includes in-app purchases. To facilitate this, I need to set up a trader account, which requires a listed address. For safety reasons, I am highly uncomfortable listing my home address, as I currently have a restraining order against an individual.

To address this, I've secured a Post Office (PO) Box at my local post office and have updated the mailing address for my utility bill to reflect this PO Box. I then attempted to use this utility bill as proof of address for the verification process. However, my submission was rejected with the error message: "The uploaded document cannot be verified."

I am hesitant to attempt another verification immediately, as I've read that multiple failed verification attempts can lead to account suspension.

My primary question is: Is it possible to use a Post Office Box as a valid mailing address for proof of address verification for a trader account, particularly when there are legitimate safety concerns preventing the use of a residential address?

If so, could you please provide guidance on what specific requirements or types of documents would be acceptable when using a PO Box for verification?

Any advice or clarification on this matter would be greatly appreciated.

Thank you,
- Mitch

[Deco]

No, it's not counted, the trader account has to be a physical business address, a PO box/Post Office is not valid.

Thanks,

Deco

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[Oliver Dunk]

Hi Mitch,

Thanks for the question.

My understanding is that we usually expect a residential address, or at the very least an address which matches the provided government ID. Unfortunately, it seems unlikely you would be able to use a PO box, and while I completely appreciate the concern around sharing personal information in your situation I checked with the team and there aren't any exceptions here.

If you are able to verify your address as a business, that may open up some more options. However, even then I believe it would more be the ability to use a business address rather than being able to use a PO box specifically.

I'm sorry to not have more to offer but I hope that helps you to understand your options at least.

Oliver Dunk | DevRel, Chrome Extensions | https://developer.chrome.com/ | London, GB

To view this discussion visit https://groups.google.com/a/chromium.org/d/msgid/chromium-extensions/CABcX4UdZ4BGm2%3Ds28MrFK0VXKxWRZDWG3%2B0%3D8hJz7Kgx-WX7dw%40mail.gmail.com.