My website won't load in Chrome

[Ryan Roe]

I co-own a website, ToughPigs.com (it's a Muppet fan website -- yes, those exist!). For some time now, we've had this issue where our site won't fully load in Chrome on computers. It loads correctly in Explorer and Firefox, and even in Chrome on mobile. But when you try to visit the site in Chrome on a computer, it only loads the title banner at the top of the home page... The rest of the page is blank. Sometimes the rest of the page appears for the briefest of split-seconds, then disappears again.

Several people are experiencing the same issue. On my end, I've tried Incognito mode, clearing the cache, disabling extensions, and all that good stuff, on three different computers (two running Windows 7 and one running Windows 10), and the problem persists. I'm not sure how long it's been going on... There was definitely a time when it worked in Chrome, but now... it doesn't.

Is there anything I can do with the actual website that will make it Chrome-friendly again? Thanks!

[PhistucK]

I cannot reproduce the problem. touchpigs.com loads fine for me. See the screenshot below.

Can you share a screenshot of the issue?

☆PhistucK

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[Ryan Roe]

This is what it looks like for me and others.  The header (which is a separate image) loads, but the rest is blank.

​

[PhistucK]

I do not have the top dark bar and you do - perhaps only those that have that bar experience the issue?

☆PhistucK

[Ryan Roe]

Thanks for your replies.  That bar was there because I was logged into WordPress, which is what we use to post articles to the site... It does the same thing when I'm logged out (and for readers who do not have access to the WordPress login), as seen here:

​

[PhistucK]

What version of Chrome are you using (you can go to about://version to find out)? On what platform (Windows 10?)?

You are using a WordPress theme, can you check other websites that use a similar (not identical, obviously) theme?

☆PhistucK

[Jon Perryman]

Scroll down your page to see if the content is being displayed but just farther down. 

My guess is that you have an HTML tag that Chrome doesn't like. You may see messages displayed in the chrome console. Developer tools is your friend so use it to view the chrome console. Maybe there is an error message displayed in the console.

Another option is to save the page and display it from your disk. Zip it and send it directly to me. I will test it on my chrome.  Be sure to include the page and it's subdirectoriies.

Regards, Jon.

[Ryan Roe]

My Chrome version on this computer: 60.0.3112.113 (Official Build) (64-bit) (cohort: Stable). 

I'm using Windows 7 here.  It also happens on my other computer, where I have Windows 10.

It also happens for other people, which presumably means it's happening across different platforms and versions.

[Ryan Roe]

No other content is displayed.

When I "inspect" the page I see this, but I don't know what it means:


​

Header-back.jpg is the file for that top banner with the site logo.

Will displaying the page from disk provide any clues as to why the site doesn't load for other people using Chrome?

Thanks for your help!

[PhistucK]

In case you get a slightly different content than others, zipping it up and sharing it might make it reproducible for others, yes.

☆PhistucK