Video distortion in full-screen mode... help??

[Megan Hodapp]

Hello!

I'm using a MacBook Air I purchased in April. When videos are in full screen mode in Chrome, they intermittently stretch diagonally across my screen. This is corrected by just moving the cursor with the trackpad. If I do not move the cursor, the screen continues to be distorted. This does not happen with all videos. When it does happen and I correct it, it occurs repeatedly and consistently and I am unable to watch that video. It happens with videos on multiple websites, and does not happen when I'm using a different browser; it is unique to Chrome. My OS is High Sierra and my Chrome version is listed as "66.0.3359.139 (Official Build) (64-bit)". I tried to take screenshots, but they all show up as if the screen were displaying properly (when it is not), so I took a pic of my screen with my phone (attached). I did not experience this issue when using my previous MacBook Air (mid-2012) and I do not experience this issue when using my Windows ThinkPad.

I posted the issue in a Google Chrome Help forum and engaged with a Google rep named Diana. The thread can be found here: https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chrome/fFcaz3gFp3I/zMa8yMzcCgAJ

I have tried clearing my cache/cookies, using Chrome in Incognito Mode, removing unwanted software & viruses/malware, uninstalling my MalwareBytes, making sure my firewall is off, creatng a new Google account profile, resetting Chrome settings to default, logging into my Mac as a guest user, restarting my MacBook in safe mode, uninstalling and reinstalling Chrome multiple times, and uninstalling and reinstalling Chrome with an alternate installer. It was at this point Diana decided this is a device specific issue and I must contact the manufacturer of my MacBook Air.

I spoke with an Apple rep and her supervisor and both informed me that the issue is not with Apple. According to them, it could be caused by a compatibility issue between High Sierra and Chrome, in which case Google would need to release a fix, or it could be a problem with my settings, in which case Google would need to identify and correct it.

Diana then instructed me to report the issue to Chrome by submitting a report. She also instructed me to post the issue here and in the Chrome Developer Tool Help Forum. Any help with fixing this would be greatly appreciated.

-Megan :)

[PhistucK]

First, I advise you to update to Chrome 67, the latest version.

If that does not help -

You can search crbug.com for an existing issue and star it. If you cannot find one, file a new issue using the "New issue" link on the same page.

Please, do not add a "+1" or "Me too" or "Confirmed" (or similar) comment. It just wastes the time of Chrome engineers and sends unnecessary e-mails to all of the people who starred the issue.

You can reply with a link to the found or created issue and might get triaged (and fixed) faster.

Thank you.

☆PhistucK

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[Dave Tapuska]

https://bugs.chromium.org/p/chromium/issues/detail?id=857516

Is the issue Megan filed. 

Dave

[Megan Hodapp]

PhistucK: I apologize; during all of my uninstallation and reinstallations, I have already installed the most recent version of Chrome. My version is listed as “Version 67.0.3396.99 (Official Build) (64-bit)”.

I have already searched crbug.com for an existing issue and found nothing.

Dave: thank you for copying the link to my post on crbug.com.

:)