Re: Issue 153212 in chromium: Downloaded files disappearing on Windows

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chro...@googlecode.com

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Oct 5, 2012, 3:41:29 PM10/5/12
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Updates:
Summary: Downloaded files disappearing on Windows

Comment #45 on issue 153212 by asa...@chromium.org: Downloaded files
disappearing on Windows
http://code.google.com/p/chromium/issues/detail?id=153212

Chrome, IE and FireFox invoke Windows Attachment Manager
(http://support.microsoft.com/kb/883260) once a file is downloaded so that
antivirus programs have an opportunity to scan the file and to mark the
file with security zone information. The issue is caused by the Attachment
Manager deleting the downloaded file.

If other browsers are also affected, then it is a problem with an
anti-virus program that attempted to scan the download or with how security
settings are configured.

Note that if you configure your security settings to block downloads (e.g.
by setting the security level to 'High' in Internet Options), then
downloads from those sites could be deleted. While this is expected, Chrome
should be doing a better job of notifying the user when this happens.

In addition to issues with AVG, we've also seen this happening on some
systems with Windows Defender. In such cases, the Attachment Manager will
fail to scan the download with a 800700c1 error (attempted to launch an
executable that was invalid or corrupt). Subsequently the downloaded file
is deleted.


chro...@googlecode.com

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Oct 5, 2012, 6:01:31 PM10/5/12
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Comment #46 on issue 153212 by tsbas...@gmail.com: Downloaded files
I had the same issue and solved it this way:
Start->run regedit

Find this key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments
Set ScanWithAntiVirus to 1.

Probably not the best work around, but it was getting reallllly annoying
not being able to download files. I can change it back once a real fix
comes along.

chro...@googlecode.com

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Oct 5, 2012, 7:47:34 PM10/5/12
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Comment #47 on issue 153212 by customer...@thecrickethillcompany.com:
Downloaded files disappearing on Windows
http://code.google.com/p/chromium/issues/detail?id=153212

@Tsbas-i just did what you said and it worked. i can now download in
Chrome. But, does this leave me vulnerable? Did making this "regedit"
essentially turn off my antivirus for all downloads? Is this just a "temp"
fix for now? That is, is the issue really Chrome or did my AV settings get
changed somehow by the recent Chrome update.

If you could make an attempt to put this issue in "layman's terms" it would
be really helpful.

Forgive the dumb questions; I'm not as computer savvy as you folks. Thx:)

chro...@googlecode.com

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Oct 5, 2012, 10:44:59 PM10/5/12
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Comment #48 on issue 153212 by czc...@gmail.com: Downloaded files
You can test if the anti-virus scanning the download file or not after
modified the registry by using eicar test file. The eicar test file is a
harmless file, but anti-virus software will consider it as a virus. You can
just download the file and see if anti-virus shows virus detected or not.
For more detail, you can see [1]. To download the file, see [2].

[1] http://www.eicar.org/86-0-Intended-use.html
[2] http://www.eicar.org/85-0-Download.html

chro...@googlecode.com

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Oct 6, 2012, 6:45:44 AM10/6/12
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Comment #49 on issue 153212 by KaTiEKaBo0M: Downloaded files disappearing
on Windows
http://code.google.com/p/chromium/issues/detail?id=153212

@Tsbas - okay I am trying that. Turns out mine was set to 3. I have set it
now to 1 as well.

chro...@googlecode.com

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Oct 6, 2012, 9:37:28 PM10/6/12
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Comment #50 on issue 153212 by padsg...@gmail.com: Downloaded files
tsbas...@gmail.com
This worked for me too. It has been over 8 days and no downloads of any
type from chrome. Good temp fix. thanks

chro...@googlecode.com

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Oct 7, 2012, 12:42:16 PM10/7/12
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Comment #51 on issue 153212 by s.barta...@gmail.com: Downloaded files
@46 thanks, it works

chro...@googlecode.com

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Oct 8, 2012, 12:08:17 PM10/8/12
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Comment #52 on issue 153212 by KaTiEKaBo0M: Downloaded files disappearing
on Windows
http://code.google.com/p/chromium/issues/detail?id=153212

@ Comment 46 That wortked but I had to reboot first. Am glad because I am
having anti-virus issues and needed to download something and now I can!
Thanks!

chro...@googlecode.com

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Oct 8, 2012, 5:56:35 PM10/8/12
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Comment #53 on issue 153212 by ixb...@gmail.com: Downloaded files
@comment 46 - did not work for me, before or after reboot.
I use Eset Nod32 on WIN7.
Cannot dload with any browser.
arg.

chro...@googlecode.com

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Oct 9, 2012, 2:56:05 PM10/9/12
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Comment #54 on issue 153212 by ixb...@gmail.com: Downloaded files
ONE of the following MS Security updates caused my system to be unable to
download executable files USING ANY BROWSER

Cumulative Security Update for Internet Explorer 8 for Windows 7 for
x64-based systems
KB 2744842

All labelled "Security Update for WIndows 7 for x64-based Systems"
KB 2705219
KB 2724197
KB 2731847
KB 2743555

NOTHING that I found onthe weeb worked to fix this, and MS tech support has
not YET sent the email that they promised containing knowledgebase
troubleshooting suggestions

System restore point from before the updates is the ONLY way that I was
able to fix this,
and of course, now, my system is not up to date.
WHEN will I get it up to date?
No one can tell me that, because Microsoft is a lame pile of camel dung.

chro...@googlecode.com

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Oct 10, 2012, 5:06:02 AM10/10/12
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Comment #55 on issue 153212 by snitch...@gmail.com: Downloaded files
I tried the regedit fix(comment 46) and after reboot i can download files
again. I can even open attachments in thunderbird to. Judging from that
this ... Windows Problem (???) ... has been around for quite some time. I
guess now people start implementing the feature ...???

Anyway: tsbas...@gmail.com that you very much for the fix!

chro...@googlecode.com

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Oct 10, 2012, 5:07:46 AM10/10/12
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Comment #56 on issue 153212 by snitch...@gmail.com: Downloaded files
Ah...addding to Comment 54 ... I tried ... and kaspersky still jumps at any
virus i am trying to download.

chro...@googlecode.com

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Oct 10, 2012, 1:47:07 PM10/10/12
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Comment #57 on issue 153212 by dallassp...@gmail.com: Downloaded files
I'm trying really hard to follow all this. I'm just a simple end user and
most of this is over my head. I did try @46 but I got lost
at 'attachments' - that folder wasn't there. I'm using Windows XP - some
home media edition. Yeah, I know it's old - I'm poor. I hate IE with a
passion - every time I try to get into the tools/internet the window just
flashes and goes away.

Any other suggestions for someone like me? Thanks!

chro...@googlecode.com

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Oct 10, 2012, 11:40:55 PM10/10/12
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Comment #58 on issue 153212 by micdyast...@gmail.com: Downloaded files
COMMENT 46 worked, just needs to restart after altering the registry.

Hope google comes out with an official fix for this for those not willing
to edit registry.

Thanks @tsbas

chro...@googlecode.com

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Oct 11, 2012, 11:26:20 AM10/11/12
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Comment #59 on issue 153212 by ryuri...@gmail.com: Downloaded files
Comment 46 by tsbas...@gmail.com

It's working! Thanks.
I was create manualy this reg value.

chro...@googlecode.com

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Oct 11, 2012, 11:28:20 AM10/11/12
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Comment #60 on issue 153212 by ryuri...@gmail.com: Downloaded files
And one note - I don't restart server :)

chro...@googlecode.com

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Oct 13, 2012, 1:17:28 PM10/13/12
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Comment #61 on issue 153212 by dronqui...@bisdtx.org: Downloaded files
I tried to create the log but when it exported it downloaded the file and I
couldn't open it for the same reason I cannot download and open anything
else.
It says it cannot locate the file with that pathway and am I sure I typed
it correctly and suggests trying again.
When You open the download file it shows it listed but says it's been
removed.

chro...@googlecode.com

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Oct 13, 2012, 1:18:39 PM10/13/12
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Comment #62 on issue 153212 by dronqui...@bisdtx.org: Downloaded files
Here's my version info:

Google Chrome 22.0.1229.94 (Official Build 161065) m
OS Windows
WebKit 537.4 (@130860)
JavaScript V8 3.12.19.15
Flash 11.4.31.110
User Agent Mozilla/5.0 (Windows NT 6.0; WOW64) AppleWebKit/537.4 (KHTML,
like Gecko) Chrome/22.0.1229.94 Safari/537.4
Command
Line "C:\Users\Admin-Dera\AppData\Local\Google\Chrome\Application\chrome.exe"
--flag-switches-begin --flag-switches-end
Executable Path
C:\Users\Admin-Dera\AppData\Local\Google\Chrome\Application\chrome.exe
Profile Path C:\Users\Admin-Dera\AppData\Local\Google\Chrome\User
Data\Default

chro...@googlecode.com

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Oct 15, 2012, 10:17:48 PM10/15/12
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Comment #63 on issue 153212 by Michael....@gmail.com: Downloaded files
Comment 46 by tsbas...@gmail.com,

I tried what you suggested and it didn't work. if anyone else has a
suggestion, I am all ears.

chro...@googlecode.com

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Oct 17, 2012, 9:51:04 AM10/17/12
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Comment #64 on issue 153212 by gregoire...@gmail.com: Downloaded files
I am currently trying to help someone with the exact same problem.

Downloads work on IE but not on Firefox and Chrome. It seems a bit awkward
because I'm able to download the Firefox setup from the official website
(http://www.mozilla.org/fr/download/?product=firefox-16.0.1&os=win&lang=fr)but
not a picture from Google (say
http://s3.e-monsite.com/2011/01/25/11/accueil1.jpg).

Are you still working on this issue ? I tried the @46 tweak but it didn't
work and I don't want to let my friend's computer unprotected. Oh, and I'm
using Avast! as AV, working on Windows 7 Family Edition Premium x64.


The current version of the browser :

Google Chrome 22.0.1229.94 (Build officiel 161065) m
Système d'exploitation Windows
WebKit 537.4 (@130860)
JavaScript V8 3.12.19.15
Flash 11.4.31.110
Agent utilisateur Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.4 (KHTML,
like Gecko) Chrome/22.0.1229.94 Safari/537.4
Ligne de
commande "C:\Users\Laurence\AppData\Local\Google\Chrome\Application\chrome.exe"
--flag-switches-begin --flag-switches-end
Chemin d'accès exÊcutable
C:\Users\Laurence\AppData\Local\Google\Chrome\Application\chrome.exe
Chemin d'accès au profil C:\Users\Laurence\AppData\Local\Google\Chrome\User
Data\Default

Thanks a lot.

chro...@googlecode.com

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Oct 18, 2012, 12:51:04 PM10/18/12
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Comment #65 on issue 153212 by asa...@chromium.org: Downloaded files
We are currently working with Microsoft on investigating this issue further
because the root cause lies outside the browser. Also, this is affecting
other
browsers as well.

To proceed further, we'll need to get some more diagnostics from affected
users. This involves running a tracing tool on your computer and uploading
the
resulting trace files to Microsoft. Note that the tracing tool is different
from
the diagnostic tool that I've asked some of you to run previously.

If you are able to help, please let us know. I'll be contacting some of you
individually (sometimes again :)) with details on how to perform the test.

You need to download the tracing tool. Which means that you'll either need a
machine that can download (perhaps using another browser or by disabling
download scanning temporarily), or a friend who can download the tool for
you.


chro...@googlecode.com

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Oct 25, 2012, 3:57:37 PM10/25/12
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Comment #66 on issue 153212 by asa...@chromium.org: Downloaded files
To those who helped with getting traces: Thank you!

Here are the root causes we've found so far:

- Downloads were blocked by security policy:

Check whether the security settings are set correctly. See:
http://support.microsoft.com/kb/174360. For example: if a website is in a
zone with a high security level (Restricted Sites zone), then downloads
will be disabled from that website.

- Malware:

Check for malware. In one case a DLL associated with malware was
registered as implementing the IOfficeAntiVirus interface. Attachment
Services invokes all such implementations on the user's machine in order to
scan a downloaded file. The DLL was blocked by the system causing the scan
to fail and the downloaded file to be deleted.

- Misconfigured or malfunctioning anti-virus programs.

- Registry corruption:

In at least one case, the cause was corrupted or missing registration
information for CLSID_InternetSecurityManager. Running 'regsvr32
urlmon.dll' could resolve this.

- Disk corruption:

Failure to load and execute an IOfficeAntiVirus implementation due to
disk errors caused the scan to fail.

None of these are issues with Chrome.

If you:
- see the issue on Chrome but not on IE, and
- see the issue on all downloads, and
- noticed the issue started "recently" (around September 21st)
then please consider providing a trace. Let me know if you would like to do
this.


chro...@googlecode.com

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Oct 25, 2012, 5:00:37 PM10/25/12
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Comment #67 on issue 153212 by garth.a....@gmail.com: Downloaded files
In Firefox, I can disable all this nonsense about scanning my downloads.
Not everyone needs to have their hands held like a baby. Let ME decide how
much risk I want to take with my downloads. CHROME MUST GIVE USERS THE
OPTION TO DISABLE VIRUS SCANNING ON DOWNLOADS. It is as simple as that.
Novice users don't have to know the option is there. In Firefox, I just
link to about:config and do my thing.

At this point Chrome is unusable and I don't care why. All I know is that I
cannot get any work done with it, but I can get ALL my work done with
FireFox.

You are leaving me no choice regarding which browser I should use. I will
NEVER use MS IExplorer ever again in my life. I made that decision years
ago. PLEASE do not let me end up there with Chrome!

Sincerely,

Angelo Bernard

chro...@googlecode.com

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Oct 28, 2012, 4:34:01 PM10/28/12
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Comment #68 on issue 153212 by dronqui...@bisdtx.org: Downloaded files
Yes, I still have the issues only with Chrome and no other Browser. I'd
like to help with providing a trace.

--
*Dera Ronquillo*
*Bilingual Special Ed Inclusion/Resource*
*CCE Website Manager*
*Cedar Creek Elementary,Bastrop ISD
**website<http://www.bastrop.isd.tenet.edu/>
*
*512-332-0699 Email me <dronq...@bisdtx.org>*
The information contained in this e-mail message is intended only for the
personal and confidential use of the recipient(s) named above. If the
reader of this message is not the intended recipient or an agent
responsible for delivering it to the intended recipient, you are hereby
notified that you have received this document in error and that any review,
dissemination, distribution, or copying of the message is strictly
prohibited. If you have received this communication in error, please notify
me.

chro...@googlecode.com

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Oct 29, 2012, 5:35:41 PM10/29/12
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Comment #71 on issue 153212 by douglo...@cableone.net: Downloaded files
I went out to NCAAF and right clicked on a picture and save as and it
downloaded and is in my download folded just now. The only place i have
trouble is email attachments.

chro...@googlecode.com

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Oct 29, 2012, 6:07:43 PM10/29/12
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Comment #72 on issue 153212 by douglo...@cableone.net: Downloaded files
Here is another that I just downloaded on the save picture as

chro...@googlecode.com

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Oct 30, 2012, 6:57:17 AM10/30/12
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Comment #73 on issue 153212 by Wiln...@gmail.com: Downloaded files
Google Chrome 22.0.1229.96 (Build officiel 163763) m
Système d'exploitation Windows
Agent utilisateur Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.4 (KHTML,
like Gecko) Chrome/22.0.1229.96 Safari/537.4

Bonjour, j'ai un ĂŠnorme soucis et je ne sais plus trop comment procĂŠder.
Tous les tĂŠlĂŠchargements que j'effectue depuis google chrome sont
automatiquement effacÊs dès que je Click dessus à la fin du temps de
tÊlÊchargement. Pour enrayer le problème j'ai tentÊ de rÊinstaller
chrome,changer d"antivirus, mais le pb subsiste! j'ai donc essayĂŠ de
tĂŠlĂŠcharger les documents via internet explorer et par miracle il n'y a
aucun pb de tĂŠlĂŠchargement.

chro...@googlecode.com

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Nov 6, 2012, 4:27:39 PM11/6/12
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Updates:
Labels: -Pri-1 -Mstone-24 Pri-2 Mstone-25
Blockedon: chromium:155957

Comment #74 on issue 153212 by asa...@chromium.org: Downloaded files
Thanks again to those who've helped with traces. We have concluded the
investigation with Microsoft and we are no longer looking for additional
traces.

We didn't find any issues with how Chrome uses Attachment Execution
Services. The distinctions between Chrome and IE in the cases were looked at
were due to users running the 64-bit version of IE. The 64-bit
IAttachmentExecute implementation only invokes 64-bit IOfficeAntiVirus
implementations. Same for 32-bit. If the error is due to an anti-virus
product
that's only providing a 32-bit IOfficeAntiVirus component, or if the
failure is
specific to the 32-bit implementation, then you will see the issue with
Chrome
but not with 64-bit IE.

If you are running into this case with current Dev or Beta builds, you
should
see a download interrupt status that indicates what happened.

See http://code.google.com/p/chromium/issues/detail?id=155957#c7 for
explanations on what the statuses mean and a few additional troubleshooting
steps.


chro...@googlecode.com

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Nov 7, 2012, 4:54:37 PM11/7/12
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Comment #75 on issue 153212 by Peiz...@gmail.com: Downloaded files
Mismo problema para mi.
windows no reconoce la direccion, aunque se hay hecho.
pregunta: Se resuelve el problema si vuelvo a un punto de restauracion
anterior en la PC?


chro...@googlecode.com

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Nov 7, 2012, 4:55:37 PM11/7/12
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Comment #76 on issue 153212 by Peiz...@gmail.com: Downloaded files
aca dicen que hay una soluciĂłn
https://docs.google.com/document/pub?id=1l4ZHeVGwIJ1GWGy7sHen5O3mZ2XdWffoes0vHuiB-qY

chro...@googlecode.com

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Nov 14, 2012, 5:53:18 AM11/14/12
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Comment #78 on issue 153212 by cuppaho...@hotmail.co.uk: Downloaded files
Hi. In response to Comment 66 by asa...@chromium.org, Oct 25, 2012, this
has been going on for sometime with my Google Chrome, yet I can download ok
with IE9. This is really so very annoying as I have to keep switching
browsers to download anything. Please can you guys do something to fix it?
I'm a simple end user too and don't wish to change my regedit file (comment
46) because I'm not too sure of what I'm doing and I simply don't see it as
MY problem. I have been waiting months for a resolve to this, there has
been at least 2 Chrome updates, neither of which have fixed this issue (for
me). Thank you. Kay.

chro...@googlecode.com

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Nov 14, 2012, 6:51:34 AM11/14/12
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Comment #79 on issue 153212 by garth.a....@gmail.com: Downloaded files
Kay, I agree with you. Google is assuming that we are all technical experts
and can resolve these problems with "simple" technical solutions like
modifying the registry. They left me no choice but to switch to Firefox
since Chrome - which I loved dearly - is now unusable. I literally cannot
proceed with my critical work projects...I am a consultant.

Firefox provides a simple solution for endusers where you can change a
setting so that the browser does not run a virus scan on every file
downloaded. In Chrome, there is no such setting. I would prefer that Google
Chrome allow users this option and leave it up to the user to run their own
virus and malware scanning software at a time the user deems appropriate. I
do not want Chrome forcing me to have my hand held. Google is going to lose
tens of thousands of Chrome users because of this policy which results in
every downloaded file being automatically deleted. These users will be
FORCED to user other browsers.

chro...@googlecode.com

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Nov 16, 2012, 8:40:57 PM11/16/12
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Comment #80 on issue 153212 by byronkke...@gmail.com: Downloaded files
OK guys
this is a real problem
it is happening in all web browsers
I've got several computers and it is only happening on this one windows 7
machine
i went to internet property's
under the advanced settings tab
reset internet explorer settings to default
and restore Advanced settings
once i done that all is good i can download and install anything i want
yall can kiss my ring later


Semper Fi



chro...@googlecode.com

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Nov 17, 2012, 4:29:15 AM11/17/12
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Comment #81 on issue 153212 by garth.a....@gmail.com: Downloaded files
Semper Fi, this is indeed a REAL problem. But there will be no cigar for
you today my friend. LOL. What you suggested probably might work for IE but
it does not work in all browsers. If you are an IE junkie, I'm happy for
you. But I am (or was) a Chrome user! Google is out to lunch on this one.
What they do not understand is that you cannot force on every user the
requirement that the browser checks for viruses on every download. I would
prefer to have the choice of letting my VIRUS SCANNING SOFTWARE do that!
Why the heck did I pay for a virus scanner and a malware scanner? So Chrome
should give me the option, as Firefox does, to disable virus scanning on
downloads. Otherwise Chrome is a dictator and I don't work with those.

chro...@googlecode.com

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Dec 31, 2012, 1:34:09 AM12/31/12
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Comment #82 on issue 153212 by bsa.bsa...@gmail.com: Downloaded files
I am a Windows 7 Ultimate user. And I have the same problem of the files I
download with Google Chrome getting removed automatically on 100% download.
Is there anything I can do?? It is really frustrating.


chro...@googlecode.com

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Dec 31, 2012, 4:42:26 AM12/31/12
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Comment #83 on issue 153212 by garth.a....@gmail.com: Downloaded files
Yes, if none of the suggestions above (read ALL the comments) work for you,
then apparently Google wants us to switch to FireFox. It is the only
browser that gives you an option to bypass the virus-scanning on every
download. My suggestion is to use FireFox and use your preferred virus
scanner and malware scanner regularly. I was personally unable to get any
work done. I came to a grinding halt with Chrome. Then I switched to
FireFox. Back in business now.

chro...@googlecode.com

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Dec 31, 2012, 10:32:09 AM12/31/12
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Comment #84 on issue 153212 by washed...@aim.com: Downloaded files
I solved the problem by uninstalling Google Chrome and then reinstalling an
older version of Chrome (August 2012). The problem seems to be related to
an update that was issued in September 2012. I thought maybe it was a
Vista-Chrome conflict, but maybe it is more global than that.

chro...@googlecode.com

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Jan 21, 2013, 12:04:46 PM1/21/13
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Comment #87 on issue 153212 by seanh.inbox: Downloaded files disappearing
on Windows
http://code.google.com/p/chromium/issues/detail?id=153212

I also have this issue only with Chrome - IE downloads are fine. I'd like
to run a "trace" as indicated above - How do I do that? Please provide
instructions.

Will try going back to the version of Chrome released BEFORE September 2012

---
Getting "Virus scan failed" when trying to download any file in Chrome. No
other details provided by Chrome. All other browsers download files fine.
Chrome doesn't. I've tried DEV builds and non-DEV builds. I've rebooted,
installed / uninstalled AV software, restarted Chrome multiple times and
checked my IE security settings. Files download in IE fine so it's not a
problem with "IAttachmentExecute::Save", it's a Google Chrome problem.
Downloading files is an important part of a web browser. I'd fix it, but
I'm short on time - sorry. GL fixing your browser

chro...@googlecode.com

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Jan 21, 2013, 12:06:46 PM1/21/13
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Comment #88 on issue 153212 by seanh.inbox: Downloaded files disappearing

chro...@googlecode.com

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Jan 21, 2013, 12:21:10 PM1/21/13
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Comment #89 on issue 153212 by seanh.inbox: Downloaded files disappearing
on Windows
http://code.google.com/p/chromium/issues/detail?id=153212

FYI - Going back to an August 2012 version of Chrome worked for me ...
looks like a defect is present / not-fixed

chro...@googlecode.com

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Jan 21, 2013, 12:39:12 PM1/21/13
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Comment #90 on issue 153212 by garth.a....@gmail.com: Downloaded files
Sean H, you need to read comments #4, #8 and #15 for instructions on how to
run a trace and all the things they want you to report back to the techs at
Google. Who has time for all this non-sense anyway. Chrome is the ONLY
browser for which there is no fix for this glitch. Actually, there is a
fix...switch to FireFox. I was FORCED to do so because I do not have time
to waste trying to fix this problem with Chrome.

chro...@googlecode.com

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Jan 26, 2013, 5:29:20 AM1/26/13
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Comment #91 on issue 153212 by dni...@gmail.com: Downloaded files
I have the same issue. The file downloading for chrome doesn't work at all.

chro...@googlecode.com

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Jan 27, 2013, 6:17:06 PM1/27/13
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Comment #92 on issue 153212 by honorthr...@gmail.com: Downloaded files
Why is this issue not been fixed for so long?

chro...@googlecode.com

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Jan 28, 2013, 10:50:07 AM1/28/13
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Comment #93 on issue 153212 by garth.a....@gmail.com: Downloaded files
Because Google insists it is not a problem. Technically, they are correct
that the issue is with Microsoft which puts some kind of setting into
effect that after a virus was ever detected on your computer and
not "properly" removed, all subsequent downloads - whether they contain a
virus or not - are automatically deleted (I could be off in the
technicalities of my description. Read the earliest comments for the
blow-by-blow techie details). So they don't really care since it is "not
their fault" and they think that they are "protecting you".

However, Mozilla cares enough they allow you to override that setting with
FireFox so that even if you are downloading a virus, it's your
responsibility to deal with it after they warn you about possible serious
consequences of overriding this auto-delete-downloads setting. Last time I
checked, we were not a communist society where everyone needs their hands
held by the state and taking personal responsibility for your own actions
was something to be encouraged.

In other words, in the Google scheme, this issue will NEVER be fixed!

Chrome 0, Fixefox 1

chro...@googlecode.com

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Jan 30, 2013, 8:32:26 AM1/30/13
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Comment #94 on issue 153212 by cuppaho...@hotmail.co.uk: Downloaded files
Hi - I'm hoping Garth will read this!
Have switched to Firefox but STILL cannot download stuff. Please can you
help? I need to do the override that you have mentioned several times, but
can't seem to find it in the "help" pages (am probably not typing the
question in technically correctly).
I'm not very technically minded, so please keep it simple if you can!
Thank you!


chro...@googlecode.com

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Jan 30, 2013, 8:39:36 AM1/30/13
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Comment #95 on issue 153212 by cuppaho...@hotmail.co.uk: Downloaded files
Cancel that Garth - I've cracked it!!! Thank you anyway!!

chro...@googlecode.com

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Jan 31, 2013, 8:30:32 AM1/31/13
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Comment #96 on issue 153212 by garth.a....@gmail.com: Downloaded files
Cancel noted, but just in case others are also interested in getting work
done that cannot be done with Chrome, read the instructions for the FireFox
override here:

http://support.mozilla.org/en-US/kb/cant-download-or-save-files#w_disable-virus-scanning-in-firefox-preferences

This link is also intended for technicians at Google...please read this
simple workaround that Mozilla provides its valued customers. Tell your
Google bosses to DO THE SAME WITH CHROME!!! Get it into your heads over
there that novice users will not do this. Only experienced users who will
understand that they are then accountable for whatever consequences then
befall them.

The alternative is that you are going to lose even fiercely loyal Chrome
users who simply cannot afford to be "put out of business" by something so
silly that you refuse to fix.

chro...@googlecode.com

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Feb 3, 2013, 10:28:33 PM2/3/13
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Comment #97 on issue 153212 by KennySoo...@gmail.com: Downloaded files
Had the same happen with no luck with chrome, firefox with the above steps
work. Shame looks like i wont be using chrome as much as it is useless not
being able to download anything!

chro...@googlecode.com

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Feb 4, 2013, 12:30:49 AM2/4/13
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Comment #98 on issue 153212 by kenji...@chromium.org: Downloaded files
I am assuming that the following help article didn't help you in resolving
this issue:
http://support.google.com/chrome/bin/answer.py?hl=en&answer=2898334

(If you haven't read this article and try the troubleshooting section,
please give it a try)

In the hope that it will help some of you, let me share some info about
successful troubleshooting reports from users. Based on these reports, it
seems that a program called JWORD was the root cause of the issue for these
users. The problem ("Antivirus software failed unexpectedly while scanning
this file") went away after uninstalling JWORD from the Windows control
panel.

Granted, JWORD is quite specific to the Japanese market. However, it's not
inconceivable that other third party programs are also responsible for the
issue in other parts of the world.

Something peculiar/shared by affected users might show up in
chrome://conflicts
So, could you open chrome://conflicts, save the page and attach it to this
bug report?

Thanks.

chro...@googlecode.com

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Feb 4, 2013, 5:21:22 AM2/4/13
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Comment #99 on issue 153212 by garth.a....@gmail.com: Downloaded files
@kenjibaheux: Could someone at Chromium please explain why you cannot
provide Chrome users with the same easy-to-use capability that Firefox has
to BYPASS/OVERRIDE Microsoft Attachment Manager's shenanigans? I do not
have time to spend searching for arcane drivel that is associated with
Microsoft's software. I tolerate MS. Do you not realize that your customers
who are not technical enough to go into the Registry to play around with
settings will simply use a competing browser that does not give them this
heartache???

I took the time to attach my chrome://conflicts. Good luck, but it seems
like looking for a needle in a haystack. Why bother when it could be
anything? Don't stake your own reputation on Microsoft. It's not worth it.
Give us an OVERRIDE!!!

Attachments:
Chrome Conflicts Report.pdf 1.7 MB

chro...@googlecode.com

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Feb 4, 2013, 8:51:53 AM2/4/13
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Comment #100 on issue 153212 by kenji...@chromium.org: Downloaded files
garth: Thanks for taking the time to attach your chrome://conflicts

I can't be 100% sure that this is the explanation but it appears that both
Microsoft Security Essentials and Windows Defender are active on your
system.

Could you open the control panel and access the action center in
system&security?

There should be a security drop down.
If you expand it, there will be sections like Firewall, Antivirus,
Spyware...
Could you look for warnings about having multiple software enabled for the
same purpose? Also, please take a look at any links to show all the
installed softwares for a given section.

You might want to get back to a clean state (e.g. uninstall unused items,
re-install what you want to keep around). Concretely, if the only items
that show up are microsoft security essentials and windows defender, I
would uninstall the former, reboot, re-install and check that things are
in proper order.

chro...@googlecode.com

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Feb 4, 2013, 10:55:10 AM2/4/13
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Comment #101 on issue 153212 by cuppaho...@hotmail.co.uk: Downloaded files
To kenji...@chromium.org - thank you for the link in your comment #98. I
have subsequently amended my registry file and, fingers crossed, it all
seems ok! Thank you again. Kay.

chro...@googlecode.com

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Feb 4, 2013, 10:06:06 PM2/4/13
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Comment #103 on issue 153212 by honorthr...@gmail.com: Downloaded files
The registry change worked for me too. But I agree that it's pretty
discouraging to try Chrome and run straight into that - especially when
your firefox installation has been working fine.

chro...@googlecode.com

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Feb 24, 2013, 11:45:36 AM2/24/13
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Comment #105 on issue 153212 by kenjibah...@google.com: Downloaded files
While I am glad that I was able to help a few of you, I also wish that we
had an easier way to get everyone back on track.

However, from my experience with users on our help forum, 99% of the
reports were eventually attributed to malware hijacking the virus-scanning
interface. So far, running Malwarebytes has fixed all of these.

Given this additional background, if we had put in place an option to
bypass the functionality, these users would still be online with a malware
ridden OS. It is also sad that other browsers don't see it that way at this
moment.

I am not saying that there isn't anything to do here, just that letting
anyone turn this functionality off does not seem to be a responsible
approach. I don't know if this is easy or hard but perhaps, we could
directly communicate to the user what we think is going on and recommended
actions.

Ideas on how we could get this right are more than welcome.

--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

chro...@googlecode.com

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Feb 24, 2013, 1:55:20 PM2/24/13
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Comment #106 on issue 153212 by kenji...@chromium.org: Downloaded files

chro...@googlecode.com

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Feb 25, 2013, 7:42:05 AM2/25/13
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Comment #107 on issue 153212 by garth.a....@gmail.com: Downloaded files
Hi Kenji,

MalwareBytes indicated that I had no malware infestation, yet I had a
problem due to some other conflict. While I respect that you feel not
giving an option is the "responsible" approach, this thinking is flawed for
several reasons:

1. By not giving your users any options, you are treating skilled users in
the same manner as novices and this will not endear you to the more
advanced users.

2. You are essentially saying that users cannot be responsible for their
own actions. This violates every principle many people believe in. No one
needs to be spoon fed by Chromium. Let the users chips fall where they may.
Your responsibility is BOTH to communicate to users what you think is
happening along with recommended actions, AND to warn users that they may
suffer consequences if they exercise the bypass option (should you decide
to give it to them). Whether or not you provide a bypass option will not
make irresponsible users suddenly become responsible, or responsible users
suddenly become irresponsible.

3. You are essentially saying that every other browser's developers are
irresponsible and do not know what is right for users. While you may in
fact believe that, your competition and users will not wait around while
Chrome admires itself as it stands on its self-made pedestal.

4. I am sure there are examples of other user settings that can be changed
in Chrome that can have serious consequences for users. Why are you so
troubled by on this one in particular? If you followed your logic to its
conclusion, the "responsible" thing to do would be to NOT give users any of
those options and to make the values of those settings what YOU think is
best for users.

5. Who made you the God of browsers anyway (LOL) to decide what is right
and what is wrong regarding this issue? Give users the choice and let them
decide for themselves. This ain't China.

Bottom line - you cannot practically solve every users problems by
communicating with them. You can only provide the information and the
flexible tools, and then leave it up to the user to figure it out (by
themselves or with the help of the user community, e.g., forums, etc).
That's what I think is your responsibility as a top notch browser supplier.

To summarize: the suggestion was not that you should broadcast the option
as a bold new feature of Chrome. The suggestion was simply to make the
bypass option available (and provide the information regarding the context,
if it would make you feel any better).

chro...@googlecode.com

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Feb 28, 2013, 12:49:26 PM2/28/13
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Comment #108 on issue 153212 by lihaojie...@gmail.com: Downloaded files
Thank you for your help kenji.

But it seems not the problem of Microsoft Security Essentials. I've closed
MSE in the task manager, but still cannot download files.

Here's my report.

Can't believe that it takes google more than 5 months to solve this problem.

Thanks for your efforts and hope chrome return to normal soon.


Attachments:
chrome conflicts report.pdf 394 KB

chro...@googlecode.com

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Feb 28, 2013, 12:53:26 PM2/28/13
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Comment #109 on issue 153212 by ctb.tgr...@gmail.com: Downloaded files

chro...@googlecode.com

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Feb 28, 2013, 1:08:26 PM2/28/13
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Comment #110 on issue 153212 by garth.a....@gmail.com: Downloaded files
Try to UNINSTALL Microsoft Security Essentials. It was conflicting with
something else and causing the Virus scanning on downloads to ALWAYS
fail...thus the file was deleted every time. That's what I did. Then reboot
and see if it solves the problem.

chro...@googlecode.com

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Feb 28, 2013, 1:40:26 PM2/28/13
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Comment #111 on issue 153212 by ctb.tgr...@gmail.com: Downloaded files
Thank you Garth. I Uninstalled MSE and it's all right now!

Oops… Files disappear again once I re-install MSE.

It means MSE VS. Chrome, we can choose only one?

chro...@googlecode.com

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Feb 28, 2013, 1:55:26 PM2/28/13
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Comment #112 on issue 153212 by garth.a....@gmail.com: Downloaded files
Hahaha. Interesting that you put it that way. I think the choice is really
MSE vs. some other high-quality, reliable, anti-virus software. In which
case the answer is NOT MSE!

chro...@googlecode.com

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Feb 28, 2013, 2:16:26 PM2/28/13
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Comment #113 on issue 153212 by ctb.tgr...@gmail.com: Downloaded files
Actually I have used MSE for almost 5 years. The interface is clean and
easy to use. And it IS reliable. With MSE I've never get into trouble
except for this time. Other softwares like Kaspersky or Norton sometimes
cannot detect virus hide in my USB devices.

chro...@googlecode.com

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Mar 15, 2013, 1:32:47 AM3/15/13
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Comment #115 on issue 153212 by aelfwyne: Downloaded files disappearing on
Windows
http://code.google.com/p/chromium/issues/detail?id=153212

Same problem as others, with one variation I haven't seen mentioned.

I only receive the error when trying to save to a Linux Samba share. If I
save to my local Windows 8 drives, then it works. Save any file to the
Samba share, and it gives the Virus scan failed error.

I have NO other antivirus installed except for the default antivirus built
into Windows 8. Since it is Windows 8, the antivirus CANNOT BE UNINSTALLED,
so that is not a workaround. Disabling the antivirus does nothing.

At this point, I'm going to have to completely stop using Chrome for
websites I want to save files to the share from. This is a huge
inconvenience for NOTHING as I'm not downloading viruses in the first place!

chro...@googlecode.com

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Mar 17, 2013, 11:58:14 AM3/17/13
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Comment #116 on issue 153212 by Marijntj...@gmail.com: Downloaded files
Hello,
I have been having the same problems for months now. I can't download in
both Chrome and IE, the file is removed when I want to open it. Chrome
tells me the virus scan failed, IE tells me the file contains a virus(but
it doesn't).

I have Windows Vista Home premium, SP2,32-bit.
Chrome version: 25.0.1364.172 (Official Build 187217) m
IE version: 9.0.8112.16421

I have tried to restore the registry settings and the settings from IE
(can't do it in Chrome, if I could have I would have done that.)

I feel very uncomfortable with trying the suggestion in comment #46, I
don't want my computer to be that vulnerable.

I have installed firefox via a usb-stick and have changed the settings as
instructed above. I don't know if that is very safe though.. Is that a
long-term solution?

Anyway, I don't understand a lot of all the tech-talk in these comments.
I'm just your average user so I don't know how to change advanced settings
etc. I just want to use Chrome but I have to be able to download. Is that
really too much to ask?? I'm getting real tired of this sh*t...

chro...@googlecode.com

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Mar 24, 2013, 6:03:25 PM3/24/13
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Comment #117 on issue 153212 by KatWest3...@gmail.com: Downloaded files
Am trying solution #46. Mine was also set to (3). Thank you so much. I have
all the confidence in you that this will work - especially since it has
solved other's same problem. Thank you again :)

chro...@googlecode.com

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Apr 11, 2013, 11:11:00 PM4/11/13
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Comment #118 on issue 153212 by mukesh.a...@gmail.com: Downloaded files
i don't have MSE, or AVG.. still same issue. Tried registry edit and that
didn't work either. :(

chro...@googlecode.com

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Apr 12, 2013, 5:19:31 AM4/12/13
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Comment #119 on issue 153212 by garth.a....@gmail.com: Downloaded files
Try uninstalling whatever anti-virus and malware software one at a time and
see if the problem is solved. This will indicate which of them, if any,
causes the conflict with Chrome. Once you determine which is the problem
then re-install the anti-virus/malware software and see if the problem
returns. If the problem returns, you may have to use a different
anti-virus/malware product?

chro...@googlecode.com

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May 28, 2013, 4:10:21 PM5/28/13
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Comment #124 on issue 153212 by ke...@localeyes.co.nz: Downloaded files
It is crazy that Chrome uses the same Windows Attachment Manager settings
as IE!

I parted ways with IE years ago, and now I find that I have to give IE the
same download rights as Chrome?

I don't want IE to be able to download anything.

I do want to be able to download (for example) a Silverlight update from
the Microsoft site via Chrome, but it happens to be a .exe file and so it
is blocked by the Windows Attachment Manager.

So my options are to either let IE go free or go back to Firefox....

Why not give Chrome users the options to augment the Microsoft Attachment
Manager Settings?

What I want is .exe files blocked in IE and download after prompting in
Chrome.
What I have is .exe files blocked in IE and downloaded and deleted in
Chrome.

chro...@googlecode.com

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Jun 27, 2013, 4:15:13 AM6/27/13
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Comment #125 on issue 153212 by bombing....@gmail.com: Downloaded files
I don't have MSE. Still, I can't download anything.
I guess there must be a conflict of some softwares.

chro...@googlecode.com

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Jun 27, 2013, 7:08:48 AM6/27/13
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Comment #126 on issue 153212 by garth.a....@gmail.com: Downloaded files
@Bombing. Well then, what anti-virus do you use? Uninstall it and see if
that is what is causing the conflict with Chrome. Also, have you tried
changing the registry setting and other steps as described in #98?

chro...@googlecode.com

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Aug 5, 2013, 5:23:24 AM8/5/13
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Comment #128 on issue 153212 by anicolet...@gmail.com: Downloaded files
HI all,
since last update of Microsoft Security Essential Antivirus that I did
yesterday in Win7, the issue happens again. I solved it a year ago, with a
trick in comments #46, but now the update probably has resetted the
parameter and I have the issue again.
Don't update MSE in WIN7!!!!

chro...@googlecode.com

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Dec 28, 2013, 8:13:09 PM12/28/13
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Comment #129 on issue 153212 by Marijntj...@gmail.com: Downloaded files
Hi everyone,

In comment #116 I explained my situation. I have tracked the problem back
to februari 2013, before then I was still able to download on chrome and
IE. I have stopped using this computer in april 2013 because I was fed up
with the issues on the computer (also other issues..).
Now I NEED to use this computer again but the problem STILL isn't solved. I
seem to be able to download with Firefox but not with Chrome or IE. I just
cannot understand that the problem isn't solved by now.
I have tried almost every possible solution I could find (except comment
#46, still don't like that..) but nothing seems to do the trick.

I feel VERY frustrated with this. It seems I will have to let this problem
exist on my computer and move on to Firefox, even though I prefer Chrome..
(..and the fact that the problem isn't solved and there is something wrong
with my computer makes me feel uneasy, VERY uneasy.)

Is anyone still having these problems and/or willing to help me??

Marijn

chro...@googlecode.com

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Dec 29, 2013, 6:09:35 AM12/29/13
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Comment #130 on issue 153212 by garth.a....@gmail.com: Downloaded files
Hi Marijn,

It's been months since anyone posted, so either everyone with the problem
solved it OR switched to Firefox which provides users with an override
setting on virus-scanning every downloaded file. (Personally, I'm back
using Chrome since I was able to solve the issue by uninstalling MSE).

It's incredible that you refuse to even try the fix in comment #46. You've
tried everything EXCEPT #46 and nothing has worked. Does this not naturally
suggest to you that #46 just MAY BE the fix for your problem? It is not
dangerous if you do exactly what the comment says.

On IE, you probably need to reset your Internet Settings to the factory
defaults.

I'd be happy to help you.

Garth

chro...@googlecode.com

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Dec 29, 2013, 6:18:55 AM12/29/13
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Comment #131 on issue 153212 by gilta...@gmail.com: Downloaded files
I personally have tried everything. Including #46, uninstalling MSE,
antivir, whatever. Setting IE settings to default? Tried it till my hands
hurt!

The problem persists.

chro...@googlecode.com

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Dec 29, 2013, 6:51:59 AM12/29/13
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Comment #132 on issue 153212 by garth.a....@gmail.com: Downloaded files
@Gilta... Can you download with any browser? If so, which one?

For Chrome, have you reviewed the troubleshooting guide in the link in #98?

chro...@googlecode.com

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Dec 29, 2013, 6:59:40 AM12/29/13
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Comment #133 on issue 153212 by gilta...@gmail.com: Downloaded files
I can lowload with FF, and Opera. IE and Chrome - not.

And, yes, I tried the troubleshooting article (
https://support.google.com/chrome/answer/2898334?hl=en).

I get - Insufficient Permissions. This is different than most, which get
"Antivirus Scan Failed".

chro...@googlecode.com

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Dec 29, 2013, 7:03:00 AM12/29/13
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Comment #134 on issue 153212 by garth.a....@gmail.com: Downloaded files
@gilta First time I've seen that one. Have you tried running Chrome as
administrator? Do you still get the "insufficient permissions" message?

chro...@googlecode.com

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Dec 29, 2013, 7:08:01 AM12/29/13
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Comment #135 on issue 153212 by gilta...@gmail.com: Downloaded files
Nope, haven't tried running as administrator.

Will try (once I get home... -:>)

chro...@googlecode.com

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Dec 29, 2013, 7:34:52 AM12/29/13
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Comment #136 on issue 153212 by garth.a....@gmail.com: Downloaded files
@gilta Let us know what happens. Also, your issue is clearly a different
issue than attachments being automatically deleted on download. I found
this Chromium link for Insufficient Permissions issues. You might want to
pursue the resolution there:

https://code.google.com/p/chromium/issues/detail?id=126239

Garth

chro...@googlecode.com

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Dec 29, 2013, 8:02:54 AM12/29/13
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Comment #137 on issue 153212 by gilta...@gmail.com: Downloaded files
It may be. But I remember a while ago, I procmoned it, and the symptoms
were the same: Chrome finishes downloading the file, renames it from the
incomplete filename to its target filename, succeeds, and then immediately
deletes the file!

Should I follow up in
https://code.google.com/p/chromium/issues/detail?id=126239, or should I
continue here?

chro...@googlecode.com

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Dec 29, 2013, 8:27:57 AM12/29/13
to chromi...@chromium.org

Comment #138 on issue 153212 by garth.a....@gmail.com: Downloaded files
@gilta. You should probably continue here if the files are automatically
deleted. I followed the other topic and they closed it out and opened
another issue on a sharing problem that lead to the same message. But you
should read the comments over there in case you recognize a common
situation and thus a possible resolution.

It's still weird though that you get an "insufficient permissions" message
seeing that the file is properly formed before it is deleted. Perhaps you
have a combination of both problems. Maybe you'll have to open your very
own issue LOL.

In any event, the commenters on that issue were reporting that the
incomplete file formed and they simply had to rename it to access it with
normal permissions. Another user reported that his Download folder had
somehow become read-only...you should check yours. It's possible that the
permissions of the Download folder has become corrupted, in which case you
might have to check the security settings in the Properties of the target
folder. Do you save to a specified download location? If so, maybe you can
change it to another folder location in your settings and see if that
helps. And in one apparently extreme case, one user indicated they had
re-installed Windows and that fixed the problem. Good grief...I can't
imagine having to do that!

But first thing to try is to run Chrome as administrator before pursuing
these other options.

Garth

chro...@googlecode.com

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Jan 6, 2014, 1:24:15 PM1/6/14
to chromi...@chromium.org

Comment #139 on issue 153212 by asa...@chromium.org: Downloaded files
@giltayar: "Insufficient permissions" error is unrelated to this issue.
Please follow up on issue 161793 (See:
https://code.google.com/p/chromium/issues/detail?id=161793#c1).

chro...@googlecode.com

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Nov 27, 2014, 2:53:01 PM11/27/14
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Comment #141 on issue 153212 by mevis...@chromium.org: Downloaded files
disappearing on Windows
https://code.google.com/p/chromium/issues/detail?id=153212

I'm running 64-bit Windows 7 Pro.

This started happening to me 2-3 weeks ago. I thought it was a one-off, so
I didn't pay much attention. However, even after updating to the latest
version of Chrome ( 39.0.2171.71), I still have the problem.

Downloads in Firefox worked fine. (I didn't think to try IE.) I applied the
ScanWithAntiVirus registry workaround in #46 and rebooted; that solved the
immediate problem, but it would be nice to understand the root cause.

Prior to working around, I did run a procmon trace and found that the file
was deleted after (attempting to?) run something in-proc from "Program
Files (x86)\Windows Defender". It exited very quickly, though, so I'm a bit
skeptical it actually scanned anything.

The strange thing is that Windows Defender is turned off on my system --
I'm running MS Security Essentials as my antivirus. So... why is Defender
still scanning downloads?

I'm willing to run tests on my system if that would help with this issue.
Otherwise, I'll just continue to run with the workaround.

chro...@googlecode.com

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Dec 2, 2014, 12:18:50 AM12/2/14
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Comment #142 on issue 153212 by asa...@chromium.org: Downloaded files
#141: Have you tried the 64-bit build?

chro...@googlecode.com

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May 27, 2015, 5:46:41 AM5/27/15
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Comment #144 on issue 153212 by ahclar...@gmail.com: Downloaded files
Hello, I'm trying a comment here. I downloaded photos from Google Plus, and
all of a sudden, I had a bunch of zero bit files storage/SD0/download. I
didn't get the photos. I am using an LG F3 phone wifh built in web browser
an Google Plus app. I also am using Avast Mobile Security free version. I
need to know if I can safely delete those files of 0 bits. I'm wondering if
they are just place holders.
Thank you,

chro...@googlecode.com

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May 27, 2015, 5:59:43 AM5/27/15
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Comment #145 on issue 153212 by ahclar...@gmail.com: Downloaded files
PS: I wasn't using Chrome. I don't like Chrome, because it locks you in,
and you can't use other apps, such as Color Notes at same time. I'll try
attaching log file from Avast.

chro...@googlecode.com

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May 27, 2015, 6:12:42 AM5/27/15
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Comment #146 on issue 153212 by garth.a....@gmail.com: Downloaded files
What? Your message is totally confusing in addition to being off topic.
What does Avast or even Chrome have to do with your attempt to download
photos from Google Plus? Dude, I was say that from all appearances, your
download failed. My suggestion is that you delete the files and try again.
OR post in the correct thread!

chro...@googlecode.com

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May 27, 2015, 6:24:42 AM5/27/15
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Comment #147 on issue 153212 by ahclar...@gmail.com: Downloaded files
Attached file:

Attachments:
avast-log.txt 688 KB

chro...@googlecode.com

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Jul 23, 2015, 6:23:48 AM7/23/15
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Comment #148 on issue 153212 by tsrh.t...@gmail.com: Downloaded files
Hello, All!
I'm using good old 31 crhome version and have no problems at all. That and
to you I wish!

ps: сurrent versions of chrome is totally crap!
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