Issue 100502 in chromium: Printers are missing
chro...@googlecode.com
Owner: ----
Labels: Type-Bug Pri-2 Area-Undefined OS-Windows
New issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Chrome Version : 16.0.904.0
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) : any URL
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari 5: not installed
Firefox 4.x: OK
IE 7/8/9: OK
What steps will reproduce the problem?
1. Right-click, Print...; or Wrench, Print...; or Ctrl+P
2.
3.
What is the expected result?
I expect all of my printers to show up in the Destination box.
What happens instead?
Only "Print to PDF", "Print with Google Cloud Print", and "Manage
Printers..." are in the Destination box. "Print to PDF" is the default
printer, and the print preview states "This printer is not available or not
installed correctly. Check your printer or try selecting another printer."
If I choose "Print with Google Cloud Print" and then go back to "Print to
PDF", it will let me print to a PDF.
If I choose "Manage Printers...", my Printers folder pops up and shows all
of my installed printers.
If I choose "Print using system dialog", a dialog box pops up and says "The
selected printer is not available or not installed correctly. Check your
printer or try selecting another printer." When I close that one, another
one pops up and says "Something went wrong when trying to print. Please
check your printer and try again."
Please provide any additional information below. Attach a screenshot if
possible.
I tried uninstalling and re-installing Chrome, but that didn't fix this
issue.
UserAgentString: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7
(KHTML, like Gecko) Chrome/16.0.904.0 Safari/535.7
Attachments:
ss1.png 139 KB
ss2.png 142 KB
chro...@googlecode.com
Comment #2 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Attached are screenshots of my installed printers and the expanded tags you
requested.
Attachments:
ss3.png 79.8 KB
ss4.png 197 KB
chro...@googlecode.com
Comment #4 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Yes, I get an error dialog when I pres ctrl+shift+p.
Changing the default printer doesn't seem to have any effect, but now I
seem to be having a new issue altogether. Selecting a different printer in
the Destination box now causes an Aw Snap page on the page I was trying to
print. Please see attached.
Attachments:
ss5.png 150 KB
ss6.png 131 KB
chro...@googlecode.com
Comment #6 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Even after enabling crash reporting, I'm not seeing any crash reports,
either in chrome://crashes or in Event Viewer. I tried downloading
windbg.exe but msdn is down for maintenance from 5 p.m. last night until 6
p.m. tonight. I'll try it again tomorrow night.
The first two attached screenshots are of the error dialog when I hit
ctrl+shift+p. I don't get the same error in any other apps. The third
screenshot is the print dialog working correctly in Notepad.
Attachments:
ss7.png 19.0 KB
ss8.png 21.5 KB
ss9.png 49.4 KB
chro...@googlecode.com
Comment #8 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
We've only got this one laptop at home. I use Chrome at work with no
problems, but I'm pretty sure it's the stable channel.
I tried reproducing the crash and now I've got a crash ID for you:
ab522e1274b4ce79
chro...@googlecode.com
Comment #10 on issue 100502 by sarahgon...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Okay, yeah I don't get that crash anymore. Is there any other information
you need from me regarding the other issue?
chro...@googlecode.com
Comment #11 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Sorry, that was accidentally posted from my wife's account.
chro...@googlecode.com
Comment #12 on issue 100502 by the...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
I apologize for never following up on this. Is this still a problem?
chro...@googlecode.com
Comment #13 on issue 100502 by sarahgon...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Yes, this is still a problem. I'm on this version of Chrome now:
18.0.1025.45 beta-m
chro...@googlecode.com
Comment #15 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
That's correct.
chro...@googlecode.com
Comment #17 on issue 100502 by sarahgon...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Done. I used the shortcut method to add the flag. It doesn't crash when I
press ctrl+shift+P. It opens up the print dialog box and shows all of my
installed printers. See attached screenshot.
Attachments:
ss10.png 67.8 KB
chro...@googlecode.com
Comment #18 on issue 100502 by the...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Interesting, so on this computer, Google Chrome 18.x gives you an error,
but Chromium 19.x does not. Do you want to try installing Google Chrome
Canary [3] and see how it behaves?
chro...@googlecode.com
Comment #21 on issue 100502 by Sar...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Not sure if I should create a bug. But after adding a new printer, it won't
be in the dialog till I reload the page.
chro...@googlecode.com
Comment #22 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
@Sarkie, I am not sure if we want to fix that. But If you believe that it's
a problems for and want to discuss, please create new issue.
chro...@googlecode.com
Owner: vitalyb...@chromium.org
Labels: Action-FeedbackNeeded
Comment #23 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
@ajgonzales, So wait is the status of original issue. According #18-#20
system dialog is fixed. What about print preview?
chro...@googlecode.com
Comment #25 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
I apologize, I haven't had any more problems since I switched to Canary.
I'll try the stable channel tonight and see if it still acts up.
chro...@googlecode.com
Comment #26 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Be aware that Canary is very unstable.
chro...@googlecode.com
Comment #27 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
I installed the stable channel (24.0.1312.45 m). When I press Ctrl+P to
print a page, the print preview loads and my other printers appear in the
Destination list under Google Cloud Print, but not under Local Destinations.
Pressing Ctrl+Shift+P causes the same error dialog box as before (see
ss7.png attached above)
chro...@googlecode.com
Comment #28 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
But you have no issues in Canary?
chro...@googlecode.com
Comment #29 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
That's correct.
chro...@googlecode.com
Comment #30 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Can you try to do following:
1. Close all Chromes
2. change shortcut for Chrome and append following flags" --enable-logging
--v=1"
3. Open Chrome with the shortcut and reproduce the issue.
4 find "%LOCALAPPDATA%\Google\Chrome\User Data\chrome_debug.log
5. Remove any private data from file and attache log here.
Additional info about logging you can find here
http://www.chromium.org/for-testers/enable-logging
chro...@googlecode.com
Comment #31 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Here's my log file.
Attachments:
chrome_debug.log 342 KB
chro...@googlecode.com
Comment #32 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
I see nothing bad in logs.
This is log for print preview (CTRL+P), and not for (CTRL+SHIFT+P)?
chro...@googlecode.com
Comment #33 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Can you attach screenshot for "Select Destination" window.
chro...@googlecode.com
Comment #34 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Attached.
Attachments:
ss11.png 128 KB
chro...@googlecode.com
Comment #35 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
The log was actually for both. I opened up print preview, went to select
destination, closed print preview, then tried Ctrl+Shift+P. I closed the
error box, closed Chrome, and then copied the debug log.
chro...@googlecode.com
Status: Assigned
Comment #36 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Actually I see in log that something wrong: "Enumerate printers finished,
found 0 printers."
That's strange, this code was not changed recently. I'd expect both canary
and stable work the same. Do you run Stable and Canary from the same
Windows account? Is anything special in "compatibility" tab of Chrome
shortcut?
How did XPS writer and HP printer get to Cloud section? Do you connect
printers to Cloud with Chrome from this computer?
Maybe broken Chrome or profile?
Can you try to:
1. uninstall Chrome
2. delete or rename %LOCALAPPDATA%\Google\Chrome\
3. delete or rename if you have c:\Program Files (x86)\Google\Chrome
4. Install Chrome again and try to reproduce.
chro...@googlecode.com
Comment #37 on issue 100502 by ajgonza...@gmail.com: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
1. Stable and Canary are on the same Windows account.
2. Under the Compatibility tab, Chrome is run as an administrator, but the
checkbox is grayed out so I can't change it.
3. I think that I signed up for Cloud Print during the time I've been using
Canary, so I imagine that's why they show up there.
4. Deleting the profile seemed to work. All printers are showing up in
Local Destinations now.
Thank you, and happy holidays!
chro...@googlecode.com
Status: Fixed
Comment #38 on issue 100502 by vitalyb...@chromium.org: Printers are missing
http://code.google.com/p/chromium/issues/detail?id=100502
Thanks for feedback.
Glad to know that it helped you.
We still has some issue that caused this problem with profile, but it would
be hard to find the source.