Re: Issue 233336 in chromium: Printers defaulting to A4 not Letter

[chro...@googlecode.com]

Updates:
Status: Assigned
Owner: rltosc...@chromium.org
Labels: -Type-Bug -OS-Mac Type-Feature OS-All Cr-Services-CloudPrint
Needs-Feedback

Comment #1 on issue 233336 by ydol...@chromium.org: Printers defaulting to
A4 not Letter
http://code.google.com/p/chromium/issues/detail?id=233336

When you use Google Cloud Print printer defaults is used instead of system
defaults.

Do you use cloud ready printer or you use Cloud Print Connector to connect
your printer to the cloud?

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[chro...@googlecode.com]

Comment #2 on issue 233336 by r...@kwve.com: Printers defaulting to A4 not
Letter
http://code.google.com/p/chromium/issues/detail?id=233336

Cloud Print Connector. And i verified that the default printer settings are
US Letter.

[chro...@googlecode.com]

Comment #4 on issue 233336 by r...@kwve.com: Printers defaulting to A4 not
Letter
http://code.google.com/p/chromium/issues/detail?id=233336

The printer is set to default to Letter. The printer defaults to letter no
matter which computer connects to it except the Chromeboxes. The printer is
connected to computers via networking not direct wire as it is a large
multi use copier.

I disconnected the printer and reconnected it and still having the same
problem. Even from the browser on the server I have the problem: If I try
to print, and click print, and then print from the first page that shows
the preview it uses the wrong paper. If I try to print from the system
dialog it selects the correct paper settings. If I select the destination
from google cloud print, and then try to print from the "Print using Google
Cloud Print dialog" and then select the printer from there it uses the
wrong paper. Unless I print from the system dialog (which doesn't exist on
Chromebox) every other option selects A4 as the paper not Letter.

[chro...@googlecode.com]

Comment #6 on issue 233336 by r...@kwve.com: Printers defaulting to A4 not
Letter
http://code.google.com/p/chromium/issues/detail?id=233336

? For all other (non chromebox) machines they connect directly to the
printers through IP, for the Chromeboxes they connect through the shared
printers using your Cloud Print Connector. (I add those printers from the
server to my account and share with everyone else).

I've finally tried connecting my account to the same printers on a separate
server (set up the same way as the first server, with all the printer
settings the same) and now it is properly working (ive tried multiple times
with multiple accounts to get it to work on the first server). I don't know
why it doesn't work on the first server, but it does on the second (deleted
and reinstalled the printers with the same drivers on the same OS with the
same defaults on both computers).

It would have also been nice to know that if I add printers to one account,
I cannot add them to another account without the printer "ownership" being
deleted, without a dialog warning, from the first account. I've had to
reshare all the printers with everyone.

Thanks for your time.

[chro...@googlecode.com]

Updates:
Cc: srividh...@chromium.org
Labels: GCP-Test-Reviewed GCP-Test-Required

Comment #7 on issue 233336 by kdlu...@chromium.org: Printers defaulting to

A4 not Letter
http://code.google.com/p/chromium/issues/detail?id=233336

(No comment was entered for this change.)

[chro...@googlecode.com]

Comment #8 on issue 233336 by markhuet...@gmail.com: Printers defaulting to

A4 not Letter
http://code.google.com/p/chromium/issues/detail?id=233336

I'm experiencing this issue as well.

It looks to me to be related to this issue:

https://code.google.com/p/chromium/issues/detail?id=135374

The user in that case was having an issue where his local printer's custom
paper size was being disregarded, his content was being put onto an A4
page, and then the A4 page was being shrunk down to fit on his custom paper
size. His issue was resolved by removing some reference to cloud printing
in the print preview settings. That suggests to me the issue may well still
exist with cloud printers, which is what I am currently using.

I don't know how the initial bug filer for this issue (@kwve.com) managed
to resolve this issue from a technical perspective (she claims it just
worked on a different computer). My problem is the same as hers. I too am
using the cloud connector (not a cloud enabled printer).

Referring to some of your questions which she did not answer:

At the time the printer was registered, what was the default page size?
Could it have changed to Letter after the printer was registered through
cloud print?

Initially, the default page size for the printer was Letter. Thinking that
might have been the problem, I removed the printer from GCP, removed the
printer from my machine, reinstalled the printer, set the default paper to
my custom size, then (and only then) re-added the printer to GCP. So unless
you guys are cacheing my printer's settings with some unique identifier for
my printer's hardware on your server and the stale information isn't
getting wiped, this isn't the problem.

What happens if you print from Cloud Print web UI, but manually override
the paper size in the "advanced" settings section to the desired paper
size. Does the manual override give print on the expected paper size?

No, the manual override does not print using the expected paper size. Same
problem.

I've also tried printing programatically via your REST interface and I have
the same issue.

Unsurprisingly, since even the REST interface has the problem, the problem
persists across both Win7 and OS X.

Incidentally, a similarly sized PNG and PDF behave somewhat differently.
The page layout selected in the preview looks the same (still letter), but
the page becomes rotated to landscape for the PDF. I suspect the code is
trying to be clever by adjusting the orientation to make the PDF fit in the
Letter layout. I had thought using a PDF might help because I could
hardcode the paper size in the PDF. But no go.

Please, let me know what I can do to help. If you can point me towards the
right part of the code base I can even try to submit a patch.

[chro...@googlecode.com]

Updates:
Labels: -Type-Feature Type-Bug-Regression

Comment #13 on issue 233336 by gr...@chromium.org: Printers defaulting to
A4 not Letter
https://code.google.com/p/chromium/issues/detail?id=233336

This is not only a cloud-print issue. Paper size (on OSX) seems to always
default to the first available entry in the list. (I suspect the select
item is not set?)

Repro'd on 39.0.2150.2 canary (64-bit), works fine in 37.0.2062.94 -
marking as regression.

[chro...@googlecode.com]

Comment #14 on issue 233336 by gr...@chromium.org: Printers defaulting to

A4 not Letter
https://code.google.com/p/chromium/issues/detail?id=233336

Issue 421604 has been merged into this issue.

[chro...@googlecode.com]

Comment #23 on issue 233336 by is...@altrisinc.com: Printers defaulting to

A4 not Letter
https://code.google.com/p/chromium/issues/detail?id=233336

I have been looking for a solution to this problem for many months.
Following Jeff's suggestion of running lpoptions -o PageSize=Letter in the
terminal appears to be a fix. Not sure why Chrome didn't pick this up to
begin with as it's the default setting in System Preferences.