Status: New
Owner: ----
Labels: Type-Bug Pri-2 Feature-Sync
New issue 145654 by
puuste...@gmail.com: Can't sing in to sync on fresh
Chrome [stable/beta/dev] install with certain account.
http://code.google.com/p/chromium/issues/detail?id=145654
ENVIRONMENT
Google Chrome 22.0.1229.26 (Official Build 153823) beta-m
OS Windows 7 SP1
WebKit 537.4 (@126825)
JavaScript V8 3.12.19.5
Flash 11.3.31.318
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML,
like Gecko) Chrome/22.0.1229.26 Safari/537.4
REPRO STEPS
1. Install Chrome
2. Try to sign in with my
gmail.com address.
3. Get: "Oops, Sync has stopped working"
This happens only with my
gmail.com address. My Google apps for business
account works perfectly. I just have everything stored with my
gmail.com
address.
Sync works with all my other devices.
ACTUAL RESULTS
Sync doesn't work.
EXPECTED RESULTS
Sign in should work and sync should start working.
about:sync stats
======
Status
======
{
"actionable_error": [
{
"is_valid": false,
"stat_name": "Error Type",
"stat_value": "Uninitialized"
},
{
"is_valid": false,
"stat_name": "Action",
"stat_value": "Uninitialized"
},
{
"is_valid": false,
"stat_name": "URL",
"stat_value": "Uninitialized"
},
{
"is_valid": false,
"stat_name": "Error Description",
"stat_value": "Uninitialized"
}
],
"actionable_error_detected": false,
"details": [
{
"data": [
{
"is_valid": false,
"stat_name": "Summary",
"stat_value": "Uninitialized"
}
],
"title": "Summary"
},
{
"data": [
{
"is_valid": true,
"stat_name": "Client Version",
"stat_value": "Google Chrome Windows 22.0.1229.26 (153823) beta-m"
},
{
"is_valid": true,
"stat_name": "Server URL",
"stat_value": "
https://clients4.google.com/chrome-sync"
}
],
"title": "Version Info"
},
{
"data": [
{
"is_valid": false,
"stat_name": "Client ID",
"stat_value": "Uninitialized"
},
{
"is_valid": true,
"stat_name": "Username",
"stat_value": ""
},
{
"is_valid": true,
"stat_name": "Sync Token Available",
"stat_value": false
}
],
"title": "Credentials"
},
{
"data": [
{
"is_valid": true,
"stat_name": "Last Synced",
"stat_value": "Never"
},
{
"is_valid": true,
"stat_name": "Sync First-Time Setup Complete",
"stat_value": false
},
{
"is_valid": true,
"stat_name": "Sync Backend Initialized",
"stat_value": false
},
{
"is_valid": false,
"stat_name": "Initial Download Complete",
"stat_value": false
},
{
"is_valid": false,
"stat_name": "Syncing",
"stat_value": false
}
],
"title": "Local State"
},
{
"data": [
{
"is_valid": false,
"stat_name": "Throttled",
"stat_value": false
},
{
"is_valid": false,
"stat_name": "Notifications Enabled",
"stat_value": false
}
],
"title": "Network"
},
{
"data": [
{
"is_valid": false,
"stat_name": "Explicit Passphrase",
"stat_value": false
},
{
"is_valid": false,
"stat_name": "Passphrase Required",
"stat_value": false
},
{
"is_valid": false,
"stat_name": "Cryptographer Ready",
"stat_value": false
},
{
"is_valid": false,
"stat_name": "Cryptographer Has Pending Keys",
"stat_value": false
},
{
"is_valid": false,
"stat_name": "Encrypted Types",
"stat_value": "Uninitialized"
}
],
"title": "Encryption"
},
{
"data": [
{
"is_valid": false,
"stat_name": "Sync Source",
"stat_value": "Uninitialized"
},
{
"is_valid": false,
"stat_name": "GetKey Step Result",
"stat_value": "Uninitialized"
},
{
"is_valid": false,
"stat_name": "Download Step Result",
"stat_value": "Uninitialized"
},
{
"is_valid": false,
"stat_name": "Commit Step Result",
"stat_value": "Uninitialized"
}
],
"title": "Status from Last Completed Session"
},
{
"data": [
{
"is_valid": false,
"stat_name": "Notifications Received",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Cycles Without Updates",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Cycles With Updated",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Cycles Without Commits",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Cycles With Commits",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Cycles Without Commits or Updates",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Cycles With Commit or Update",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Updates Downloaded",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Tombstone Updates",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Reflected Updates",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Syccessful Commits",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Conflicts Resolved: Client Wins",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Conflicts Resolved: Server Wins",
"stat_value": 0
}
],
"title": "Running Totals"
},
{
"data": [
{
"is_valid": false,
"stat_name": "Encryption Conflicts",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Hierarchy Conflicts",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Simple Conflicts",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Server Conflicts",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Committed Items",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Updates Remaining",
"stat_value": 0
}
],
"title": "Transient Counters (this cycle)"
},
{
"data": [
{
"is_valid": false,
"stat_name": "Updates Downloaded",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Committed Count",
"stat_value": 0
},
{
"is_valid": false,
"stat_name": "Entries",
"stat_value": 0
}
],
"title": "Transient Counters (last cycle of last completed session)"
}
],
"type_status": [],
"unrecoverable_error_detected": false
}
=============
Notifications
=============
{}
===
Log
===
[]
ADDITIONAL INFO
Screenshot of the sign in screen.
Dump of debug log.
=========
Debug Log
=========
[4972:4040:9885549:VERBOSE1:client_socket_pool_base.cc(65)] Setting
g_socket_reuse_policy_penalty_exponent = -1
[4972:4040:9885549:VERBOSE1:pref_proxy_config_tracker_impl.cc(143)]
00B40DC0: set chrome proxy config service to 00B2AC00
[4972:4040:9885549:VERBOSE1:pref_proxy_config_tracker_impl.cc(226)]
00B40DC0: Done pushing proxy to UpdateProxyConfig
[4972:1864:9885564:VERBOSE1:host_resolver_impl.cc(1898)] IPv6Probe forced
AddressFamily setting to ADDRESS_FAMILY_IPV4
[4972:4040:9885580:VERBOSE1:protected_prefs_watcher.cc(252)] Backup
version: 4
[4972:4040:9885580:VERBOSE1:protected_prefs_watcher.cc(116)] Initialized
pref watcher
[4972:4040:9885580:VERBOSE1:pref_proxy_config_tracker_impl.cc(143)]
00B40C60: set chrome proxy config service to 00B8EC00
[4972:4040:9885580:VERBOSE1:pref_proxy_config_tracker_impl.cc(226)]
00B40C60: Done pushing proxy to UpdateProxyConfig
[4972:5780:9885596:ERROR:external_registry_loader_win.cc(103)] File
C:\Users\USERNAME\AppData\Local\Google\Chrome\User Data\Default\External
Extensions\{EEE6C373-6118-11DC-9C72-001320C79847}\SweetFB.crx for key
Software\Google\Chrome\Extensions\jcdgjdiieiljkfkdcloehkohchhpekkn does not
exist or is not readable.
[4972:4040:9885596:VERBOSE1:install_util.cc(194)] No existing Google Chrome
install found.
[4972:4040:9885596:VERBOSE1:startup_browser_creator_impl.cc(587)]
StartupBrowserCreatorImpl::ProcessStartupURLs
[4972:4040:9885596:VERBOSE1:startup_browser_creator_impl.cc(595)] Pref:
default
[4972:5780:9885596:VERBOSE1:crl_set_fetcher.cc(85)] Loaded 254894 bytes of
CRL set from disk
[4972:1864:9885596:VERBOSE1:crl_set_fetcher.cc(107)] Installed CRL set #482
[2812:6040:9885642:VERBOSE1:chromoting_instance.cc(652)] Registering global
log handler
[4972:4040:9885705:VERBOSE1:automation_tab_helper.cc(74)] Received
DidStartLoading while loading already started.
[4972:1864:9885705:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://signin/?source=0&next_page=chrome%3A%2F%2Fnewtab%2F
[4972:1864:9885705:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://signin/?source=0&next_page=chrome%3A%2F%2Fnewtab%2F"
bytes_read = 32768
[4972:1864:9885705:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://signin/?source=0&next_page=chrome%3A%2F%2Fnewtab%2F"
bytes_read = 11691
[4972:1864:9885705:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://signin/?source=0&next_page=chrome%3A%2F%2Fnewtab%2F"
bytes_read = 0
[4972:1864:9885705:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://signin/?source=0&next_page=chrome%3A%2F%2Fnewtab%2F
[4972:4040:9885720:VERBOSE1:client_side_detection_host.cc(101)] Skipping
phishing classification for URL:
chrome://signin/?source=0&next_page=chrome%3A%2F%2Fnewtab%2F because of
hosting on private IP:
[2812:6040:9885720:VERBOSE1:chrome_v8_context.cc(42)] Created context:
extension id:
frame: 01F17DC0
context type: WEB_PAGE
[2812:6040:9885720:VERBOSE1:chrome_v8_context.cc(125)] Could not execute
chrome hidden method: dispatchOnLoad
[2812:6040:9885720:VERBOSE1:extension_dispatcher.cc(855)] Num tracked
contexts: 1
[4972:1864:9885720:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://resources/js/load_time_data.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/load_time_data.js" bytes_read = 3957
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/load_time_data.js" bytes_read = 0
[4972:1864:9885720:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://resources/js/load_time_data.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://resources/js/cr.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/cr.js" bytes_read = 11681
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/cr.js" bytes_read = 0
[4972:1864:9885720:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://resources/js/cr.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://resources/js/util.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://resources/js/cr/event_target.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/util.js" bytes_read = 6232
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/util.js" bytes_read = 0
[4972:1864:9885720:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://resources/js/util.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/cr/event_target.js" bytes_read =
3194
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/cr/event_target.js" bytes_read = 0
[4972:1864:9885720:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://resources/js/cr/event_target.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://signin/strings.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://resources/js/i18n_template2.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://signin/strings.js" bytes_read = 7325
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://signin/strings.js" bytes_read = 0
[4972:1864:9885720:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://signin/strings.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://signin/sync_promo.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://signin/sync_promo.js" bytes_read = 32768
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/i18n_template2.js" bytes_read = 5221
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/js/i18n_template2.js" bytes_read = 0
[4972:1864:9885720:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://resources/js/i18n_template2.js
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://signin/sync_promo.js" bytes_read = 43026
[4972:1864:9885720:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://signin/sync_promo.js" bytes_read = 0
[4972:1864:9885720:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://signin/sync_promo.js
[4972:3268:9885752:INFO:dhcp_proxy_script_adapter_fetcher_win.cc(267)]
Error fetching PAC URL from DHCP: 2
[4972:1864:9885783:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://resources/images/google-transparent.png
[4972:1864:9885783:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/images/google-transparent.png"
bytes_read = 2544
[4972:1864:9885783:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/images/google-transparent.png"
bytes_read = 0
[4972:1864:9885783:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://resources/images/google-transparent.png
[4972:1864:9885783:VERBOSE1:resource_loader.cc(293)] OnResponseStarted:
chrome://resources/images/throbber.svg
[4972:1864:9885783:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/images/throbber.svg" bytes_read = 486
[4972:1864:9885783:VERBOSE1:resource_loader.cc(320)]
OnReadCompleted: "chrome://resources/images/throbber.svg" bytes_read = 0
[4972:1864:9885783:VERBOSE1:resource_loader.cc(543)] ResponseCompleted:
chrome://resources/images/throbber.svg
[2812:6040:9886282:VERBOSE1:translate_helper.cc(163)] Detected lang_id: en,
from Text:
Welcome to Chrome
Sign in to get your bookmarks, history, and settings on all your devices.
Learn more
Error signing in.
Sign in and sync
Email
Password
or Create a Google Account
Can't access your account?
Skip for now Advanced...
*************************************
[4972:1864:9888029:VERBOSE1:proxy_service.cc(1212)] Failed configuring with
PAC script, falling-back to manual proxy servers.
[4972:1992:9890619:INFO:dhcp_proxy_script_adapter_fetcher_win.cc(267)]
Error fetching PAC URL from DHCP: 2
[4972:1864:9892865:VERBOSE1:proxy_service.cc(1212)] Failed configuring with
PAC script, falling-back to manual proxy servers.
[4972:4040:9893614:VERBOSE1:token_service.cc(278)] Got an authorization
token for gaia
[4972:4040:9893723:VERBOSE1:token_service.cc(278)] Got an authorization
token for chromiumsync
[4972:4040:9893739:VERBOSE1:token_service.cc(278)] Got an authorization
token for mobilesync
[4972:4040:9893739:VERBOSE1:token_service.cc(278)] Got an authorization
token for lso
[4972:1864:9893739:VERBOSE1:invalidation-client-impl.cc(215)] Created
client: Client: { client_type: 1004 client_name: "CLIENTNAMEREPLACED=="
}, ""
[4972:1864:9893739:VERBOSE1:invalidation-client-impl.cc(247)] Starting with
C++ config: { version: { major_version: 3 minor_version: 2 }
protocol_handler_config: { rate_limit: { window_ms: 1000 count: 1 }
rate_limit: { window_ms: 60000 count: 6 } } }
[4972:1864:9893739:VERBOSE1:invalidation-client-impl.cc(312)] Starting with
no previous state
[4972:1864:9893739:VERBOSE1:protocol-handler.cc(287)] Batching initialize
message for client: AcquireToken, { client_type: 1004 nonce: "1262843698"
application_client_id: { client_type: 1004
client_name: "CLIENTNAMEREPLACED==" } digest_serialization_type:
BYTE_BASED }
[4972:1864:9893786:VERBOSE1:xmpp_connection.cc(94)] XmppClient state
changed to 2
[4972:1864:9894082:VERBOSE1:xmpp_connection.cc(94)] XmppClient state
changed to 3
[4972:1864:9894082:VERBOSE1:push_notifications_subscribe_task.cc(42)] Push
notifications: Subscription task started.
[4972:1864:9894082:VERBOSE1:push_notifications_subscribe_task.cc(47)] Push
notifications: Subscription stanza: <cli:iq type="set"
to="
EMAILADDRE...@gmail.com" id="3"
xmlns:cli="jabber:client"><subscribe xmlns="google:push"><item
channel="tango_raw" from=""/></subscribe></cli:iq>
[4972:1864:9894082:VERBOSE1:push_notifications_subscribe_task.cc(59)] Push
notifications: Subscription response received.
[4972:1864:9894113:VERBOSE1:push_notifications_subscribe_task.cc(59)] Push
notifications: Subscription response received.
[4972:1864:9894113:VERBOSE1:push_notifications_subscribe_task.cc(65)] Push
notifications: Subscription response: <cli:iq
to="
EMAILADDRE...@gmail.com/chrome-REPLACED"
from="
EMAILADDRE...@gmail.com" id="3" type="result"
xmlns:cli="jabber:client"/>
[4972:1864:9894223:VERBOSE1:push_notifications_send_update_task.cc(32)]
Sending notification { channel: "tango_raw", data: " "c
/
Attachments:
signin.png 61.9 KB