Re: Issue 137915 in chromium: Update failed (error:3)

[chro...@googlecode.com]

Updates:
Summary: Update failed (error:3)
Labels: -Pri-2 Pri-1

Comment #50 on issue 137915 by sied...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Bumping priority based on increased volume of user feedback since our
release of M22 to Stable.

@Ganesh, the Feedback cluster (http://goto.google.com/3558974), contains
reports from users who appear to be on the latest Stable version
(22.0.1229.79 (Build: 158531)). Some reports contain screenshots that
reflect specific error codes for error 3.

Sample report IDs:
http://goto.google.com/435053848 (0x80040155 - system level)
http://goto.google.com/435041092 (0x80040154)
http://goto.google.com/426596273 (0x80040154)
http://goto.google.com/426574393 (0x80040154)

[chro...@googlecode.com]

Comment #51 on issue 137915 by kitkit...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Hello.
Im having the same problem when trying to update Chrome.
"Update failed (error: 3)An error occurred while checking for updates:
Update check failed to start (error code 3: 0x80070003 -- system level)"
I have tried uninstalling and installing Chrome again to no avail.
Running on Win XP.
Hopefully it gets resolved soon.
Thanks!

[chro...@googlecode.com]

Comment #52 on issue 137915 by jneib...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I've suddenly started having this problem on the latest stable release,
Version 23.0.1271.64 m on Windows Vista 64-bit. I get the following error
message:

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80070312 -- system level).

I don't recall ever seeing this before. I tried downloading and running a
new installer, but it didn't help. I suppose I can try uninstalling and
reinstalling, but that doesn't appear to have worked for others with the
same issue.

[chro...@googlecode.com]

Comment #53 on issue 137915 by jneib...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Here is the Sawbuck log from when I went to "About Google Chrome":

INFORMATION 5260 4852 00:46:46-845 CONSOLE 2812 "Uncaught TypeError: Cannot
read property 'style' of null", source:
http://code.google.com/p/chromium/issues/detail?can=2&start=0&num=100&q=&colspec=ID%20Pri%20Mstone%20ReleaseBlock%20OS%20Area%20Feature%20Status%20Owner%20Summary&groupby=&sort=&id=137915
(2812)
INFORMATION 5260 4852 00:46:47-921 CONSOLE 26 "loader: loader 467 failed
because wrong URL failed because undefined conditions", source:
chrome-extension://dhaphijmoldalicdpbnpgjeeheglbppo/yousendit.console.js
(26)
INFORMATION 5260 4852 00:46:54-035 CONSOLE 235 "Port error: Could not
establish connection. Receiving end does not exist.", source:
miscellaneous_bindings (235)
INFORMATION 5260 4852 00:46:54-205 CONSOLE 235 "Port error: Could not
establish connection. Receiving end does not exist.", source:
miscellaneous_bindings (235)
INFORMATION 5792 3928 00:47:25-550 common\pepper_plugin_registry.cc 239
PepperPluginRegistry::PepperPluginRegistry "C:\Program Files
(x86)\Google\Chrome\Application\23.0.1271.64\pdf.dll" permissions =5
INFORMATION 5792 3928 00:47:25-552 common\pepper_plugin_registry.cc 239
PepperPluginRegistry::PepperPluginRegistry "C:\Program Files
(x86)\Google\Chrome\Application\23.0.1271.64\ppGoogleNaClPluginChrome.dll"
permissions =5
INFORMATION 5792 3928 00:47:25-553 common\pepper_plugin_registry.cc 239
PepperPluginRegistry::PepperPluginRegistry "internal-remoting-viewer"
permissions =0
INFORMATION 5260 4852 00:47:25-621 CONSOLE 235 "Port error: Could not
establish connection. Receiving end does not exist.", source:
miscellaneous_bindings (235)
INFORMATION 5260 4852 00:47:25-694 CONSOLE 235 "Port error: Could not
establish connection. Receiving end does not exist.", source:
miscellaneous_bindings (235)

And here is the log from when I manually ran the update task:

INFORMATION 2516 2860 00:51:25-463 0 [11/26/12
00:51:26.284][GoogleUpdate:goopdate][2516:2860][DllEntry][C:\Users\Administrator\AppData\Local\Google\Update\GoogleUpdate.exe
/ua /installsource scheduler]
INFORMATION 2516 2860 00:51:25-466 0 [11/26/12
00:51:26.287][GoogleUpdate:goopdate][2516:2860][OS][version:
OS_WINDOWS_VISTA][service pack: 2]
INFORMATION 2516 2860 00:51:25-471 0 [11/26/12
00:51:26.293][GoogleUpdate:goopdate][2516:2860][C:\Users\Administrator\AppData\Local\Google\Update\1.3.21.123\goopdate.dll][version
1.3.21.123][opt][official]
INFORMATION 2516 2860 00:51:25-472 0 [11/26/12
00:51:26.293][GoogleUpdate:goopdate][2516:2860][is machine: 0]
VERBOSE 2516 2860 00:51:25-472 0 [11/26/12
00:51:26.293][GoogleUpdate:goopdate][2516:2860][Current
dir][C:\Users\Administrator\AppData\Local\Google\Update\1.3.21.123]
INFORMATION 2516 2860 00:51:25-475 0 [11/26/12
00:51:26.295][GoogleUpdate:goopdate][2516:2860][GoopdateImpl::DoUpdateAllApps]
ERROR 2516 2860 00:51:25-503 0 [11/26/12
00:51:26.324][GoogleUpdate:goopdate][2516:2860][IsElevatedWithEnableLUAOn][1]
INFORMATION 2516 4152 00:51:25-650 0 [11/26/12
00:51:26.471][GoogleUpdate:goopdate][2516:4152][detected configurations][
priority=2, source=direct, direct connection
priority=0, source=auto, wpad=1, script=
]
VERBOSE 2516 4152 00:51:25-650 0 [11/26/12
00:51:26.471][GoogleUpdate:goopdate][2516:4152][Send][url=http://tools.google.com/service/update2][request=<?xml
version="1.0" encoding="UTF-8"?><request protocol="3.0"
version="1.3.21.123" shell_version="1.2.183.21" ismachine="0"
sessionid="{0C4A93C2-B490-47B5-A3F3-6BD82A974726}"
installsource="scheduler"
requestid="{7DB2ADD6-3142-41E7-A709-4AE42CDE832C}"><os platform="win"
version="6.0" sp="Service Pack 2" arch="x64"/><app
appid="{430FD4D0-B729-4F61-AA34-91526481799D}" version="1.3.21.123"
nextversion="" lang="" brand="CHMA" client="" experiments="B6998767Run=1|
Fri, 04 Jan 2013 13:21:44 GMT" installage="643"><updatecheck/></app><app
appid="{D0AB2EBC-931B-4013-9FEB-C9C4C2225C8C}" version="3.10.2.10212"
nextversion="" lang="en" brand="GGLS" client=""
installage="512"><updatecheck/><ping active="0"/></app><app
appid="{EA25377A-280A-4539-8FED-21FACE57594F}" version="1.0.51.1573"
nextversion="" lang="en" brand="GGLS" client=""
installage="551"><updatecheck/><ping
active="0"/></app></request>][filename=]
VERBOSE 2516 4152 00:51:25-725 0 [11/26/12
00:51:26.546][GoogleUpdate:goopdate][2516:4152][Send response
received][result 0x0][status code 200][<?xml version="1.0"
encoding="UTF-8"?><response protocol="3.0" server="prod"><daystart
elapsed_seconds="85889"/><app
appid="{430FD4D0-B729-4F61-AA34-91526481799D}" status="ok"><updatecheck
status="noupdate"/></app><app
appid="{D0AB2EBC-931B-4013-9FEB-C9C4C2225C8C}" status="ok"><updatecheck
status="noupdate"/><ping status="ok"/></app><app
appid="{EA25377A-280A-4539-8FED-21FACE57594F}" status="ok"><updatecheck
status="noupdate"/><ping status="ok"/></app></response>]
INFORMATION 2516 2860 00:51:25-739 0 [11/26/12
00:51:26.560][GoogleUpdate:goopdate][2516:2860][Update all apps process
finished][0x0]
INFORMATION 2516 2860 00:51:25-741 0 [11/26/12
00:51:26.562][GoogleUpdate:goopdate][2516:2860][DllEntry exit][0x00000000]

[chro...@googlecode.com]

Comment #54 on issue 137915 by so...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

@jneiberger, is this still broken for you?

Thank you for sharing the Sawbuck log. It does not tell us why is it
failing but it does raise a couple of questions. First, do you have a
per-machine install of Chrome? We can see that Chrome is running from
the "Program Files", which indicates a per-machine install. And the error
that it is showing also indicates a per-machine, system-level install.
However the update task that you had run and captured the Sawbuck log is
for an Omaha per-user install. We see this is running for your
Administrator user profile.

I assume you've manually run the scheduled task for Google Update. Do you
see a GoogleUpdateTask for the machine as well? If yes, can you please run
that instead and send us the Sawbuck log.

There is also something of interest in this Sawbuck log. It's the line that
says "[IsElevatedWithEnableLUAOn][1]" That means that a user instance of
Google Update is running with Admin privileges. We don't know how this got
installed this way but it is a mode that we don't support well although
we've done our best to make it work. This user instance is not causing the
issue you've reported but it could be related to it.

In conclusion, if the problem still exists, please run the Google Update
machine tasks and send the log results.

[chro...@googlecode.com]

Comment #55 on issue 137915 by jneib...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Here is the output from running GoogleUpdateTaskMachineCore:

INFORMATION 3828 6396 22:11:29-991 0 [11/27/12
22:11:30.956][GoogleUpdate:goopdate][3828:6396][DllEntry]["C:\Program Files
(x86)\Google\Update\GoogleUpdate.exe" /c]
INFORMATION 3828 6396 22:11:30-012 0 [11/27/12
22:11:30.978][GoogleUpdate:goopdate][3828:6396][OS][version:
OS_WINDOWS_VISTA][service pack: 2]
INFORMATION 3828 6396 22:11:30-018 0 [11/27/12
22:11:30.983][GoogleUpdate:goopdate][3828:6396][C:\Program Files
(x86)\Google\Update\1.3.21.124\goopdate.dll][version
1.3.21.124][opt][official]
INFORMATION 3828 6396 22:11:30-019 0 [11/27/12
22:11:30.984][GoogleUpdate:goopdate][3828:6396][is machine: 1]
VERBOSE 3828 6396 22:11:30-019 0 [11/27/12
22:11:30.984][GoogleUpdate:goopdate][3828:6396][Current dir][C:\Program
Files (x86)\Google\Update\1.3.21.124]
INFORMATION 3828 6396 22:11:30-031 0 [11/27/12
22:11:30.995][GoogleUpdate:goopdate][3828:6396][Started process][3476]
INFORMATION 3828 6396 22:11:30-032 0 [11/27/12
22:11:30.997][GoogleUpdate:goopdate][3828:6396][Started process][4172]
INFORMATION 3828 6396 22:11:30-038 0 [11/27/12
22:11:31.003][GoogleUpdate:goopdate][3828:6396][DllEntry exit][0x00000000]
INFORMATION 4172 4204 22:11:30-056 0 %S7?
INFORMATION 3476 6580 22:11:30-077 0 [11/27/12
22:11:31.042][GoogleCrashHandler][3476:6580][OS][version:
OS_WINDOWS_VISTA][service pack: 2]
INFORMATION 5948 6704 22:11:37-558 CONSOLE 59 "Invalid gadgets.rpc token.
283327874 vs 676171875", source:
https://apis.google.com/_/abc-static/_/js/gapi/iframes,googleapis_client/rt=j/ver=2OaS831PbnQ.en./sv=1/am=!UINAgHOiu5YbkNp5/d=1
(59)
INFORMATION 5948 6704 22:11:37-561 CONSOLE 106 "Invalid gadgets.rpc token.
676171875 vs 283327874", source:
https://apis.google.com/_/abc-static/_/js/gapi/googleapis_client,plusone/rt=j/ver=2OaS831PbnQ.en./sv=1/am=!UINAgHOiu5YbkNp5/d=1/cb=gapi.loaded_0
(106)


And here is the output from running GoogleUpdateTaskMachineUA:

INFORMATION 3972 4504 22:13:17-218 0 [11/27/12
22:13:18.969][GoogleUpdate:goopdate][3972:4504][DllEntry]["C:\Program Files
(x86)\Google\Update\GoogleUpdate.exe" /ua /installsource scheduler]
INFORMATION 3972 4504 22:13:17-222 0 [11/27/12
22:13:18.974][GoogleUpdate:goopdate][3972:4504][OS][version:
OS_WINDOWS_VISTA][service pack: 2]
INFORMATION 3972 4504 22:13:17-227 0 [11/27/12
22:13:18.979][GoogleUpdate:goopdate][3972:4504][C:\Program Files
(x86)\Google\Update\1.3.21.124\goopdate.dll][version
1.3.21.124][opt][official]
INFORMATION 3972 4504 22:13:17-228 0 [11/27/12
22:13:18.980][GoogleUpdate:goopdate][3972:4504][is machine: 1]
VERBOSE 3972 4504 22:13:17-228 0 [11/27/12
22:13:18.980][GoogleUpdate:goopdate][3972:4504][Current dir][C:\Program
Files (x86)\Google\Update\1.3.21.124]
INFORMATION 3972 4504 22:13:17-230 0 [11/27/12
22:13:18.981][GoogleUpdate:goopdate][3972:4504][GoopdateImpl::DoUpdateAllApps]
INFORMATION 3972 4504 22:13:17-232 0 [11/27/12
22:13:18.984][GoogleUpdate:goopdate][3972:4504][Update check not needed at
this time]
INFORMATION 3972 4504 22:13:17-232 0 [11/27/12
22:13:18.984][GoogleUpdate:goopdate][3972:4504][Update all apps process
finished][0x0]
INFORMATION 3972 4504 22:13:17-233 0 [11/27/12
22:13:18.985][GoogleUpdate:goopdate][3972:4504][DllEntry exit][0x00000000]

[chro...@googlecode.com]

Comment #56 on issue 137915 by jneib...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I meant to mention that I am still having this issue and I'm also not sure
how it got installed this way. I've been using Chrome for a long time. I
don't recall doing anything out of the ordinary during the installation
process, although I think I have switched back and forth between the
mainline and beta releases a couple of times. I'm thinking of switching to
the latest beta to solve an unrelated Silverlight plugin problem.

[chro...@googlecode.com]

Comment #57 on issue 137915 by jneib...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I just noticed that even though About Chrome reports that it is not able to
upgrade, one of the manual updates must have worked because I'm now on
Version 23.0.1271.91 m. I was on .64 when I first posted this issue.

[chro...@googlecode.com]

Comment #58 on issue 137915 by bino...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

it is related i think to the change in location of chrome install. I am not
sure why Chrome decided to start installing in program files now. that is
also breaking a number of tooling code i had built around the previous
assumption, and also breaks the ability to easily run another chrome
version using the --chrome-version switch which I have been doing routinely.

[chro...@googlecode.com]

Comment #59 on issue 137915 by so...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

The Chrome organic download from www.google.com/chrome has a preference to
install per-machine, in program files, when run by a user that is an
adminstrator for the machine. If the user consent for elevation is not
granted, the installation will be per-user, in the user profile. I am sorry
to hear it is breaking existing tools. Chrome can still install in the user
profile.

[chro...@googlecode.com]

Comment #60 on issue 137915 by so...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I wonder what happens if you checked "about:chrome" url or "about chrome"
in the tools menu. Does Chrome do a successful update check in this case?

[chro...@googlecode.com]

Comment #61 on issue 137915 by jneib...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I have no explanation for this, but after rebooting my PC today, Chrome
says it is now up to date and is not complaining about not being able to
check for updates. Very odd. It will be interesting to see if the problem
returns. For now, it appears to have disappeared as mysteriously as it
arrived.

[chro...@googlecode.com]

Comment #62 on issue 137915 by khat...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80040154 -- system level).

[chro...@googlecode.com]

Updates:
Cc: robertsh...@chromium.org lafo...@chromium.org m...@chromium.org
g...@chromium.org fin...@chromium.org ser...@chromium.org
vandanas...@chromium.org

Comment #63 on issue 137915 by sied...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Issue 81266 has been merged into this issue.

[chro...@googlecode.com]

Comment #64 on issue 137915 by ponkhi...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Version 23.0.1271.97 m

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80040154).

[chro...@googlecode.com]

Comment #66 on issue 137915 by so...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

In some cases, there is something that breaks the GoogleUpdate COM
registration. When that happens, some COM classes that Chrome manual
updates needs can't be found, and so, the manual update feature stops
working. I am thinking that in some cases, when GoogleUpdate itself gets a
silent update, the registration is restored, and Chrome manual updates
start working again. It's likely we have a bug somewhere, but we don't know
where.

[chro...@googlecode.com]

Comment #67 on issue 137915 by jneib...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

And...it's back. This problem went away for some time and now I'm seeing it
again:

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80070312 -- system level).

I tried upgrading to the beta just to see if that would help, but it
didn't. Then I uninstalled and reinstalled Chrome and it's still broken. So
frustrating.

[chro...@googlecode.com]

Comment #68 on issue 137915 by so...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I agree this is frustrating. Upgrading Chrome itself is not likely to help
(and the evidence so far indicates it does not help). Manually checking for
updates in Chrome requires a couple of COM classes to work. These classes
are registered by Google Update. In some cases, for reasons we don't
understand yet, these COM classes are not registered, and thus, the Chrome
feature is broken. An update to Google Update is likely to fix the issue,
as these classes might get registered again. Longer term, we need a more
robust implementation of this feature.

[chro...@googlecode.com]

Comment #69 on issue 137915 by megazzt: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I have hit this error. Attempts to reinstall Chrome to fix it lead to it
ALWAYS being installed under Program Files (x86), even if I delete all
registry and disk files pertaining to Chrome and Google Updater before
installed. Are installs in AppData no longer supported?

It also wipes my profile every time.

[chro...@googlecode.com]

Comment #70 on issue 137915 by gan...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Hi megazzt, is there a particular reason you want to install under AppData?
You can use this URL: http://www.google.com/chrome/eula.html?system=false.
Or if you want the dev channel:
http://www.google.com/chrome/eula.html?system=false&extra=devchannel.

[chro...@googlecode.com]

Comment #71 on issue 137915 by megazzt: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Thanks, I wanted to install there because that's where it always has
been! :)

[chro...@googlecode.com]

Comment #72 on issue 137915 by megazzt: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I should note that I am no longer experiencing any errors on the Chrome
about page. Probably because I am no longer trying to convert the
system-level install to a user-level one by hand.

[chro...@googlecode.com]

Comment #73 on issue 137915 by jneib...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Interesting. I rebooted my PC and that allowed Chrome to update:

Version 25.0.1364.36 beta-m
Google Chrome is up to date.

I'm don't know why rebooting the PC suddenly allowed the update to
complete, but that seems to have done the trick. Maybe something is
breaking with the background updater that requires it to be restarted.

[chro...@googlecode.com]

Comment #74 on issue 137915 by g...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Re: converting a system-level Chrome to user-level Chrome (comment 72).
This is not supported, and is almost guaranteed to result in a Chrome that
will not update properly.

[chro...@googlecode.com]

Comment #76 on issue 137915 by so...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

When Chrome is installed per-user, running an instance of Chrome elevated,
as an administrator, will definitely exhibit this issue and break the
ondemand updates.

[chro...@googlecode.com]

Comment #77 on issue 137915 by jeffwhee...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Can't update Chrome.

Using Vista, I get the following error message:
Update failed (error: 7)An error occurred while checking for updates:
Installation failed. Please try again. Error code = 0x00000000.
Please Advise: JeffWh...@gmail.com

[chro...@googlecode.com]

Comment #79 on issue 137915 by seb...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I'm having this issue on my work installation - but as stated above, it's
caused by running as admin. However, my Chrome does not seem to function
*without* running as admin. Tabs often won't load, and I can't open any of
the 'chrome://' pages (including settings).

I think it might require a full profile reset as I've been having non-stop
issues with freezing, crashing etc. I can't seem to debug it, and I just
don't want to start from scratch :@

[chro...@googlecode.com]

Comment #81 on issue 137915 by ahmedmus...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80040154 -- system level).

This is what it says when i click "About Google Chrome" in the browser.
OS: Windows XP
Chrome: Version 24.0.1312.57 m (Installed on Feb 14'th 2013 from Google's
Website)

If anybody was able to come up with a solutions or know its cause plz let
me know.

Thanks!

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You received this message because this project is configured to send all
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[chro...@googlecode.com]

Comment #83 on issue 137915 by Alexande...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I get the same error - I'm behind an HTTP proxy requiring auth. The odd bit
is is that Chrome has no problem talking to the internet via the same proxy
for browsing - just not updates...

[chro...@googlecode.com]

Comment #84 on issue 137915 by g...@google.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I get the same error.

Attachments:
m21-about.png 19.1 KB

[chro...@googlecode.com]

Comment #85 on issue 137915 by moses.mason: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I got error 7 0x00000000 today.

The last lines in ``chrome_installer.log'' reads:

[0326/145456:VERBOSE1:install.cc(108)] Overwriting per-user Quick
Launch "Google Chrome" shortcut to C:\Program
Files\Google\Chrome\Application\chrome.exe.
[0326/145457:VERBOSE1:install.cc(108)] Overwriting per-user Start
menu "Google Chrome" shortcut to C:\Program
Files\Google\Chrome\Application\chrome.exe.
[0326/145457:WARNING:install.cc(106)] Failed: Overwriting (maybe the
shortcut doesn't exist?) per-user Start menu "Google Chrome" shortcut to
C:\Program Files\Google\Chrome\Application\chrome.exe.
[0326/160136:ERROR:installer_state.cc(664)] Deleting old version directory:
C:\Users\<username>\AppData\Local\Google\Chrome SxS\Application\27.0.1452.0
[0327/101721:ERROR:installer_state.cc(664)] Deleting old version directory:
C:\Users\<username>\AppData\Local\Google\Chrome SxS\Application\27.0.1452.2

[chro...@googlecode.com]

Comment #88 on issue 137915 by cyberkee...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

error code 3: 0x80080005 -- system level.

update services are indeed running as i never disabled them. so, i need a
fix. running windows 8 Pro RTM 64-bit. previous updates worked fine before.

[chro...@googlecode.com]

Comment #89 on issue 137915 by cyberkee...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Google Chrome 25.0.1364.97 (Official Build 183676) m
OS Windows
WebKit 537.22 (@143379)
JavaScript V8 3.15.11.15
Flash 11.6.602.171
User Agent Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.22
(KHTML,
like Gecko) Chrome/25.0.1364.97 Safari/537.22

Command Line "C:\Program Files
(x86)\Google\Chrome\Application\chrome.exe" --
flag-switches-begin --flag-switches-end

Executable Path C:\Program Files
(x86)\Google\Chrome\Application\chrome.exe

Profile Path C:\Users\_____\AppData\Local\Google\Chrome\User
Data\Default

Variations:
b03ddc1f-75e383c2
f9b252d0-fd526c81
6b981c71-4ad60575
ca6785ad-766fa2d
3709139-766fa2d
977e9dfe-766fa2d
60f3499f-766fa2d
76b86d80-766fa2d
7f6da4bf-cda32b90
75f7fb7e-766fa2d
ad0f4b69-eac0f96c
24dca50e-837c4893
82d91892-3d47f4f4
311b154d-3f4a17df
3028188e-626278e
5a3c10b5-e1cc0f14
244ca1ac-4ad60575
5e29d81-cf4f6ead
246fb659-e1cc0f14
f296190c-e2346573
4442aae2-a5822863
75f0f0a0-a5822863
e2b18481-bd104136
e7e71889-e1cc0f14

[chro...@googlecode.com]

Comment #90 on issue 137915 by cyberkee...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80080005 -- system level).

update services are indeed running as i never disabled them. so, i need a
fix. running windows 8 Pro RTM 64-bit. previous updates worked fine before.

[chro...@googlecode.com]

Comment #91 on issue 137915 by jaredwilli: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I'm running Windows 7, and I'm also having this same issue in Canary:

Version 27.0.1429.0 canary

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80080005).


Note:
I should also point out that this has been the case for a while now I
believe, and I haven't been able to install production release of Chrome
for even longer, after something happened to my program files for Chrome
and Chrome Canary where I ended up needing to uninstall both and reinstall
them, which I had tried at that time, and also just now to try and use
Sawbuck for logging out what might be the cause.

I was eventually able to at least get Canary reinstalled, but I never have
been able to install the production Chrome again since way back then.

When I try to reinstall prod Chrome I get the following:
* Failed to cache the downloaded installer. Error 0x80070005

When trying to install Sawbuck I get this message first:
* The system cannot open the device or file specified.

Once cancelling that dialog since Try again doesn't work, I get this:
* The installer has encountered an unexpected error installing this
package. This may indicate a problem with this package. The error code is
2755.


I want to say that when both of my working installs of Chrome were somehow
initially corrupted or otherwise screwed up due to having some experimental
feature or flag enabled which was not fully functional, though I'm not sure
how to back up that theory. I imagine that there must be some Windows
registry key that exists somewhere which is preventing Chrome prod and
Sawbuck from installing and Canary from updating that I could remove but I
wouldn't know where such a key would exist.

I'm more than willing to work with you guys on trying to fix this issue,
however I am unable to get Sawbuck to install, and I doubt there's a
program to debug the debugging program.

If you want to discuss with me further I can be found as jaredwilli
anywhere on google and online.

[chro...@googlecode.com]

Comment #92 on issue 137915 by so...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Sorry to hear about this issue.

0x80080005 means that the Omaha service, which is the underlying client
infrastructure to handle the Chrome updates could not start. The error is
CO_E_SERVER_EXEC_FAILURE. This makes me believe that the installation of
Google Update is not working for whatever reason.

Re: not being able to install the stable versions. 0x80070005 means
E_ACCESSDENIED. The error you are getting indicates that the download of
the Chrome installer succeeded but it could not be copied to a directory on
the file system where Google Update maintains a file cache of these
installers. Most likely, you have attempted to install Chrome per-machine.
A possible work around would be to install Chrome per-user. The installer
will ask for elevation and if you cancel the elevation prompt, you will be
able to install Chrome for your user only.

I don't know why Sawbuck is not installing. Could be a permissions issue
too.

Re: The error code is 2755. That message that comes with 2755 comes from
MSI. The error code does not make sense for me. I wonder what I you trying
to install since the production version of Chrome is not an MSI. We have a
business installer that is packaged as an MSI but you should not be
installing that.

Please tell me what are you trying to install from where.

I hope this helps.

[chro...@googlecode.com]

Comment #94 on issue 137915 by andres....@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

INFORMATION 3844 4136 12:50:53-630 CONSOLE 198 "Uncaught TypeError: Object
#<Object> has no method 'getElements'", source:
http://dennyaby321.blogspot.com/2013/06/download-simcity-drmless-free-game-for.html
(198)

[chro...@googlecode.com]

Comment #95 on issue 137915 by cben...@chromium.org: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I see this on my home Win7 desktop when trying to update canary channel
stuck at 29.0.1531.1 with error code 3 0x80080005. Let me know what I can
provide to help debugging.

[chro...@googlecode.com]

Comment #96 on issue 137915 by g...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

sorin/ganesh: it looks like cbentzel's canary failed to CoCreate the
OnDemandUserAppsClass with CO_E_SERVER_EXEC_FAILURE. Could you help him
diagnose it? Thanks.

[chro...@googlecode.com]

Comment #97 on issue 137915 by shivji7...@gmail.com: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Version 30.0.1586.1 canary Aura

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80040154).

I tried reinstalling, but...


Attachments:
chrome_error.jpg 105 KB

[chro...@googlecode.com]

Comment #98 on issue 137915 by cyberkee...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Try this one time. start Google Chrome in administrator mode and then try
to check for update again. A lot of times windows blocks the update even
though you allowed to previously and even if it has previously worked. just
try that and see what happens.

[chro...@googlecode.com]

Comment #99 on issue 137915 by cyberkee...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Also, Windows is the only operating system that checks for updates in this
manner and it's kind of annoying. Hey Google, you need to implement a
administrator mode access based UAC bypass. It grants admin access to the
update program without prompting the user for user access control
questions. You'll find that Piriform CCleaner has this function as well.
This will solve 90 percent of the problems

[chro...@googlecode.com]

Comment #100 on issue 137915 by shivji7...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Sorry running as Administrator didn't help either!

[chro...@googlecode.com]

Comment #101 on issue 137915 by cyberkee...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Well that's odd. That usually solves most problems. I suggest checking your
computer for errors. You may have some messed up registry settings, or
maybe some system files are messed up. I spoke of CCleaner earlier. I
recommend downloading that program and using its registry cleaner and then
try to update again. If that also fails, uninstall Google Chrome and runner
registry cleaner again to remove any traces of Google Chrome in the
registry.

If that fails, then run this command in the command prompt and start as the
administrator :

SFC /scannow

SFC stands for system file checker and will scan your computer for
corrupted system files. the likeliness of corrupt system files is less but
it's not impossible and might be the cause so I would try everything in
that order. now obviously I can't actually physically help you with
computer.

I am a computer technician, who happens to hang out on the forums to help
people. Without actually being there I can't help as much. I hope that my
suggestions will fix this problem

[chro...@googlecode.com]

Comment #102 on issue 137915 by cokaricm...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80080005 -- system level).

I tried running it as normal user, UAC prompt and as Administrator no UAC
prompt. Both times update failed...

Contact me if you want access to this Virtual Machine. I am running Windows
Vista Home Premium SP2 x86, English with latest updates.

Attachments:
Error.jpg 59.2 KB

[chro...@googlecode.com]

Comment #103 on issue 137915 by cokaricm...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Restarted OS few times and performed another system update.
Google Chrome updated this time w/ UAC prompt

This issue happened already few times while I was testing...

[chro...@googlecode.com]

Comment #104 on issue 137915 by cokaricm...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80080005).
Google Chrome

Windows Vista Home Premium SP2 x64 EN
There was no UAC prompt, and Windows update was not in process. Right now
Windows is downloading updates. Still unable to update Google Chrome. I
will update Windows and restart few times and try later.

Mozilla Firefox updated with no problems...

Attachments:
Error.jpg 59.0 KB

[chro...@googlecode.com]

Comment #105 on issue 137915 by cokaricm...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Windows finished downloading updates, didn't install them yet.
I restarted Google Chrome few times as Administrator and in normal mode.

Aftert few restarts of Google Chrome Google Chrome updated it self.

If I am correct this issue happens each time on Windows Vista when I try to
perform Google Chrome update.

Attachments:
Error, started as Administrator.jpg 57.9 KB

[chro...@googlecode.com]

Comment #106 on issue 137915 by CCJohn1...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

how to fix google chrome error 3???

Attachments:
IMG_2886[1].JPG 3.4 MB

[chro...@googlecode.com]

Comment #108 on issue 137915 by so...@chromium.org: Update failed (error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

Another probable cause of getting a an error 3 (0x80040154) is installing
Chrome with an installer which does not have Google Update, for instance,
an installer downloaded from filehippo or similar. See the comment #40
above.

[chro...@googlecode.com]

Comment #109 on issue 137915 by gencosma...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

goli...@live.com

[chro...@googlecode.com]

Comment #112 on issue 137915 by michealc...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

IF you are getting that error:


egads!-installation fail. Error Code: -0x8004071b

EASY SIMPLE SOLUTION DISABLE NORTON SECURITY and ALL THE SETTING under it
in the settings. Disable everything in Norton for 15 minutes then install
it. For some reason norton doesnt want you to install chrome. Personally I
Rather AVAST. I incounter that error and i disable it completely and was
able to install it

[chro...@googlecode.com]

Comment #113 on issue 137915 by my.drago...@gmail.com: Update failed
(error:3)
http://code.google.com/p/chromium/issues/detail?id=137915

I have been using the DEV version for a while now and after the last update
(about a day ago) the system is now showing:

Version 37.0.2062.0 dev-m

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80040154 -- system level).

I never had Norton,
I haven't used Comodo in a long while,
I only use Windows 8.1 Pro x64 's built-in AV (which is MSSE under lower
versions)

The last time I got this error and had this issue was on a 2x.beta and the
only way I could fix it was to do a reinstall because the GoogleUpdate.exe
was flagged as malware, hope this helps and I am willing to help solve this
if you need anything.

[chro...@googlecode.com]

Comment #115 on issue 137915 by irmuk010...@yahoo.co.uk: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

What's going on with this thread?
I get a notification by email that someone has contributed another comment
and it's #114, but when I get here, it doesn't exist.

WTF!!??

[chro...@googlecode.com]

Comment #118 on issue 137915 by term...@gmail.com: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

It would be good if we had a way to force an update via the command line so
that we could watch each step of the process and see what's happening (and
also force the update). When Chrome doesn't update I just download the full
standalone version and reinstall.

[chro...@googlecode.com]

Comment #119 on issue 137915 by TeamRan...@gmail.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

I submitted the sawbuck thing.

[chro...@googlecode.com]

Comment #120 on issue 137915 by sgh...@gmail.com: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

Hi,

Have this issue :-

Update failed (error: 3)An error occurred while checking for updates:

Update check failed to start (error code 3: 0x80080005 -- system level).

Pls advice on how to update. Thanks..

[chro...@googlecode.com]

Comment #121 on issue 137915 by g...@chromium.org: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

sghbmw: do you see the same error if you refresh the page?

[chro...@googlecode.com]

Comment #122 on issue 137915 by so...@chromium.org: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

The error at #120 is:

# for hex 0x80080005 / decimal -2146959355 :
CO_E_SERVER_EXEC_FAILURE winerror.h
# Server execution failed

In addition to the advice given at #121, please try again after restarting
the computer. If it still does not work, there may be an issue with the
GoogleUpdate.

This error is generated by the COM runtime in several cases, including:

1) The machine has a high CPU load and the process takes a long time to
start and execute the CoRegisterClassObjects() in less than 120 seconds.
2) The COM server doesn't register for the right class IDs.
3) The COM server is currently stopping and there is a race condition
between CoCreateInstance and the COM server stopping part.
4) There is a security problem in the way the COM server is started

[chro...@googlecode.com]

Comment #123 on issue 137915 by dirtysec...@gmail.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

Hi
I am having the same issue like sghbmw
Adobe Flash doesn't work and if I try to check for updates as recommended I
got this message

Update failed (error: 3)An error occurred while checking for updates:
Update check failed to start (error code 3: 0x80080005 -- system level).

I am running windows 8.1

[chro...@googlecode.com]

Comment #124 on issue 137915 by wladdyur...@gmail.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

same for me, as of today I read that FF doesnt support flash anymore. When
I got home, flash on my chrome was outdated. tried to update it manually
but didnt work so I tried to update chrome itself and I also got the same
system level error.

[chro...@googlecode.com]

Comment #125 on issue 137915 by jmlwilli...@yahoo.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

I have the same issue as #123 & #124.

[chro...@googlecode.com]

Comment #126 on issue 137915 by mpbin...@gmail.com: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

damned PC software (and providers)! Either make your products compatible,
or sunset them! Better yet, we'll simply uninstall and stop using them.
There are now ZILLIONS of suitable alternatives...

[chro...@googlecode.com]

Comment #127 on issue 137915 by Holben.J...@gmail.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

After following the suggested remedies, with NO SUCCESS, my solution ended
up being a complete UNINSTALL of Google Chrome AND all registry entries
related to Chrome, then a REINSTALL of the latest and greatest version of
Chrome. At this point I was able to update Adobe with no errors
whatsoever! *** I would like to add this to my comment, I also use Firefox
from time to time and do not have these types of issues with that software.
I am leaning towards a complete UNINSTALL and ABANDONMENT of Google Chrome
should I ever have to go through this tedium of problem solving with
Google's web browser because of having to update add-ons or extensions
again.***

[chro...@googlecode.com]

Updates:
Status: Assigned

Comment #128 on issue 137915 by so...@chromium.org: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

re: #127, I understand that the solution in this case was an uninstall
followed by a reinstall. Did you try an overinstall of Chrome, which is a
download of a latest Chrome installer, followed by running it?

[chro...@googlecode.com]

Comment #129 on issue 137915 by Holben.J...@gmail.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

Per response to #127,...#128, I made several attempts to do
an "over-install". Each time I received "error 7". I attempted following
the "solutions" to this error also, with no joy in any case, hence my
compounded frustration from trying to resolve this "update" issue.
***Note: Since the successful re-installation and patch, I have had no
negative issues.***

[chro...@googlecode.com]

Comment #130 on issue 137915 by g...@chromium.org: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

Holben.James: I'd like to understand why an overinstall didn't help. Could
you look for a file named chrome_installer.log in both %TEMP% (your user
account's temp directory) and in C:\Windows\Temp? If so, please either
attach them to this issue or send them directly to me (grt at chromium dot
org). Thanks!

[chro...@googlecode.com]

Comment #131 on issue 137915 by colormea...@gmail.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

Problem Solved. Ok thing to do is go to C:\Program Files
(x86)\Google\Update\1.2.37.5
then run GoogleUpdateBroker.exe , GoogleUpdate.exe,
GoogleUpdateComRegisterShell64.exe, GoogleUpdateHelper.msi,
GoogleUpdateOnDemand.exe, GoogleUpdateSetup.exe, GoogleUpdateWebPlugin.exe
or some combination there of. I ran them all and it worked like a charm.
That should solve the problem.

[chro...@googlecode.com]

Updates:
Labels: -M-23 M-47

Comment #132 on issue 137915 by lafo...@chromium.org: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

Updating the milestone.

[chro...@googlecode.com]

Comment #133 on issue 137915 by greg...@gmail.com: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

Was getting this error on an old Vista x86 install. Tried a few of the
earlier obvious suggestions without success.

Followed the advice on comment #131 (after closing Chrome) and it finally
came good - now running 45.0.2454.85 m. Would be good to know which
executable rebuilds the GoogleUpdate service (or whichever part thereof is
likely broken) and thereby refine suggestion #131 to be a bit more
professional. :)

[chro...@googlecode.com]

Comment #134 on issue 137915 by matthewb...@gmail.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

An error occurred while checking for updates: Update check failed to start

(error code 3: 0x80070002 -- system level).


Version 46.0.2490.13 beta-m (64-bit)

Windows 10

[chro...@googlecode.com]

Comment #135 on issue 137915 by term...@gmail.com: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

It would be good if google had a command line tool that we could use to
force an update and view verbose output. Like
GoogleUpdate --force Chrome
Downloading chrome... done.
Installing chrome... done.

[chro...@googlecode.com]

Comment #137 on issue 137915 by fasahat....@gmail.com: Update failed
(error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

Affected by this issue

Version 47.0.2526.80 m

An error occurred while checking for updates: Update check failed to start

(error code 3: 0x8007041D -- system level).

[chro...@googlecode.com]

Comment #138 on issue 137915 by so...@chromium.org: Update failed (error:3)
https://code.google.com/p/chromium/issues/detail?id=137915

The error at #137 is ERROR_SERVICE_REQUEST_TIMEOUT. That means that the
Chrome update client can't talk with the Google Update service. It is
possible that the issue can be resolved after a reboot, otherwise,
something prevents the gupdate or gupdatem services from starting.