Issue 309459 in chromium: Bose Companion 5 USB Audio doesn't work in Chrome OS

[chro...@googlecode.com]

Status: Unconfirmed
Owner: ----
Labels: Cr-Internals-Media Pri-2 Via-Wizard Type-Bug OS-Chrome

New issue 309459 by EApen...@gmail.com: Bose Companion 5 USB Audio doesn't
work in Chrome OS
http://code.google.com/p/chromium/issues/detail?id=309459

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 4319.96.0) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/29.0.1547.74 Safari/537.36
Platform: 4319.96.0 (Official Build) stable-channel stumpy

Example URL:

Steps to reproduce the problem:
1. Connect Bose Companion 5 speakers to Chromebox via USB.

What is the expected behavior?
USB Audio should work.

What went wrong?
USB Audio doesn't work.

Did this work before? No

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? N/A

Chrome version: 29.0.1547.74 Channel: n/a
OS Version: 4319.96.0
Flash Version: Shockwave Flash 11.8 r800

2013-10-20T16:03:53.556385+00:00 localhost kernel: [ 5097.316768] ehci_hcd
0000:00:1a.0: setting latency timer to 64
2013-10-20T16:03:53.788409+00:00 localhost kernel: [ 5097.548809] usb
1-1.6: new full-speed USB device number 7 using ehci_hcd
2013-10-20T16:03:53.875397+00:00 localhost kernel: [ 5097.636155] usb
1-1.6: New USB device found, idVendor=05a7, idProduct=1020
2013-10-20T16:03:53.875419+00:00 localhost kernel: [ 5097.636175] usb
1-1.6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
2013-10-20T16:03:53.875424+00:00 localhost kernel: [ 5097.636192] usb
1-1.6: Product: Bose USB Audio
2013-10-20T16:03:53.875428+00:00 localhost kernel: [ 5097.636203] usb
1-1.6: Manufacturer: Bose Corporation
2013-10-20T16:03:53.884380+00:00 localhost kernel: [ 5097.644769] 7:1:1:
cannot get freq at ep 0x1
2013-10-20T16:03:53.892403+00:00 localhost kernel: [ 5097.653199]
generic-usb 0003:05A7:1020.0008: hiddev0,hidraw0: USB HID v1.10 Device
[Bose Corporation Bose USB Audi
o] on usb-0000:00:1a.0-1.6/input2
2013-10-20T16:03:53.939434+00:00 localhost laptop-mode: Couldn't acquire
lock. Retrying.... PID is 11445\n
2013-10-20T16:03:53.940910+00:00 localhost laptop-mode: Laptop mode
2013-10-20T16:03:53.941875+00:00 localhost laptop-mode: enabled, not active
2013-10-20T16:03:53.951290+00:00 localhost logger: Device 1-1.6 is
blacklisted, skipping auto suspend.
2013-10-20T16:03:53.962065+00:00 localhost laptop-mode: Laptop mode
2013-10-20T16:03:53.963128+00:00 localhost laptop-mode: enabled, not active
2013-10-20T16:03:53.970873+00:00 localhost logger: Device 1-1.6:1.2 is
blacklisted, skipping auto suspend.
2013-10-20T16:03:53.975993+00:00 localhost laptop-mode: Couldn't acquire
lock. Retrying.... PID is 11448\n
2013-10-20T16:03:53.984071+00:00 localhost laptop-mode: Laptop mode
2013-10-20T16:03:53.985704+00:00 localhost laptop-mode: enabled, not active
2013-10-20T16:03:54.002406+00:00 localhost laptop-mode: Couldn't acquire
lock. Retrying.... PID is 11470\n
2013-10-20T16:03:54.014005+00:00 localhost laptop-mode: Laptop mode
2013-10-20T16:03:54.016024+00:00 localhost laptop-mode: enabled, not active
2013-10-20T16:03:54.036138+00:00 localhost laptop-mode: Couldn't acquire
lock. Retrying.... PID is 11444\n
2013-10-20T16:03:54.047728+00:00 localhost laptop-mode: Laptop mode
2013-10-20T16:03:54.049817+00:00 localhost laptop-mode: enabled, not active
2013-10-20T16:03:54.084178+00:00 localhost cras_server[1799]: USB card:
vendor:05a7, product:1020, checksum:356cc511
2013-10-20T16:03:54.084854+00:00 localhost cras_server[1799]:
cras_alsa_fill_properties: Success
2013-10-20T16:03:54.084879+00:00 localhost cras_server[1799]: Couldn't
create alsa_iodev for 0:0
2013-10-20T16:06:14.851420+00:00 localhost cras_server[11753]: USB card:
vendor:05a7, product:1020, checksum:356cc511
2013-10-20T16:06:14.854335+00:00 localhost cras_server[11753]:
cras_alsa_fill_properties: Success
2013-10-20T16:06:14.854375+00:00 localhost cras_server[11753]: Couldn't
create alsa_iodev for 0:0
2013-10-20T16:06:15.191907+00:00 localhost cras_server[11753]:
snd_pcm_open_failed: Device or resource busy
2013-10-20T16:06:15.191942+00:00 localhost cras_server[11753]:
cras_alsa_fill_properties: Unknown error -16
2013-10-20T16:06:15.191954+00:00 localhost cras_server[11753]: Couldn't
create alsa_iodev for 1:8
2013-10-20T16:06:15.195771+00:00 localhost cras_server[11753]: Requesting
dbus name Connection ":1.51" is not allowed to own the
service "org.chromium.cras" due to secu
rity policies in the configuration file
2013-10-20T16:06:15.195805+00:00 localhost cras_server[11753]: Not primary
owner of dbus name.
2013-10-20T16:06:15.197363+00:00 localhost cras_server[11753]: Bind to
server socket failed.

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[chro...@googlecode.com]

Updates:
Status: Untriaged
Cc: dgr...@chromium.org
Labels: -Cr-Internals-Media Cr-OS-Kernel-Audio

Comment #1 on issue 309459 by chiraggu...@chromium.org: Bose Companion 5

USB Audio doesn't work in Chrome OS
http://code.google.com/p/chromium/issues/detail?id=309459

Please send a feedback report for more logs.
press alt + shift +i to send feedback report.

[chro...@googlecode.com]

Comment #5 on issue 309459 by dunn.j...@gmail.com: Bose Companion 5 USB

Audio doesn't work in Chrome OS
http://code.google.com/p/chromium/issues/detail?id=309459

All,

Was thinking about replacing a dying, ancient Mac Mini that's my "media
center" with a Chromebox, and wanted to see if it would work with the Bose
Companion 5. Apparently not. Just for grins, I tried this with one of my
Chromebooks, and no love:

Google Chrome 35.0.1916.82 (Official Build 266704) beta
Platform 5712.41.0 (Official Build) beta-channel parrot

Looks like this is a niche issue ;-)

-Joel

[chro...@googlecode.com]

Comment #6 on issue 309459 by girlcons...@gmail.com: Bose Companion 5 USB

Audio doesn't work in Chrome OS

https://code.google.com/p/chromium/issues/detail?id=309459

Nuts. I was just about to buy the latest chrome book hoping it had been
fixed. Thanks for saving me a day's aggravation going to and from the store
to return!

[chro...@googlecode.com]

Comment #7 on issue 309459 by girlcons...@gmail.com: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

Nuts. I was just about to buy the latest chrome book hoping it had been
fixed. Thanks for saving me a day's aggravation going to and from the store

to return! Love the speakers - Google needs to shake a leg on the patch.

[chro...@googlecode.com]

Comment #8 on issue 309459 by EApen...@gmail.com: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

It still doesn't work.

[chro...@googlecode.com]

Updates:
Owner: chin...@chromium.org

Comment #9 on issue 309459 by owe...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

(No comment was entered for this change.)

[chro...@googlecode.com]

Comment #10 on issue 309459 by dgr...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

Can you get these easily in the TPE office?

[chro...@googlecode.com]

Comment #11 on issue 309459 by chin...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

I'll go to a local store and see if I could get one.

[chro...@googlecode.com]

Updates:
Status: Started

Comment #12 on issue 309459 by chin...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

I have a BOSE Companion 5 with me now.

When it's plugged I could see the "Bose USB Audio" device and selected for
output, but could not hear audio when playing youtube videos.

I see there are several "cannot get freq at ep 0x1" in dmesg output, not
sure it's related.

[chro...@googlecode.com]

Comment #14 on issue 309459 by chin...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS

https://code.google.com/p/chromium/issues/detail?id=309459

# aplay -Dhw:1 --dump-hw-params song.wav
Playing WAVE 'song.wav' : Signed 16 bit Little Endian, Rate 44100 Hz, Stereo
HW Params of device "hw:1":
--------------------
ACCESS: MMAP_INTERLEAVED RW_INTERLEAVED
FORMAT: S16_LE
SUBFORMAT: STD
SAMPLE_BITS: 16
FRAME_BITS: 96
CHANNELS: 6
RATE: 48000
PERIOD_TIME: [1000 910209)
PERIOD_SIZE: [48 43690]
PERIOD_BYTES: [576 524280]
PERIODS: [2 1024]
BUFFER_TIME: [2000 1820438)
BUFFER_SIZE: [96 87381]
BUFFER_BYTES: [1152 1048572]
TICK_TIME: ALL
--------------------
aplay: set_params:1239: Channels count non available



Also tried: aplay -Dplughw:1 --dump-hw-params song.wav, but could not hear
audio.



aplay -L output for Bose Companion 5:

sysdefault:CARD=Audio
Bose USB Audio, USB Audio
Default Audio Device
front:CARD=Audio,DEV=0
Bose USB Audio, USB Audio
Front speakers
surround21:CARD=Audio,DEV=0
Bose USB Audio, USB Audio
2.1 Surround output to Front and Subwoofer speakers
surround40:CARD=Audio,DEV=0
Bose USB Audio, USB Audio
4.0 Surround output to Front and Rear speakers
surround41:CARD=Audio,DEV=0
Bose USB Audio, USB Audio
4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=Audio,DEV=0
Bose USB Audio, USB Audio
5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=Audio,DEV=0
Bose USB Audio, USB Audio
5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=Audio,DEV=0
Bose USB Audio, USB Audio
7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
iec958:CARD=Audio,DEV=0
Bose USB Audio, USB Audio
IEC958 (S/PDIF) Digital Audio Output

[chro...@googlecode.com]

Comment #15 on issue 309459 by chin...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

OK, the PCM volume is set to 0, after unmuting it by using alsamixer, I can
hear nice audio now :)

[chro...@googlecode.com]

Comment #16 on issue 309459 by chin...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

More test result on link ToT:

I found that the CRAS node volume and the device's PCM volume has
non-linear relationship.

When the node volume is 100 (max), PCM volume is 100
When the node volume is 96 (one tick less than max), PCM volume is 36
For rest of the node volume, PCM volume is 0

Initially the CRAS node volume is set to 75 so the PCM is 0 and no audio
could be heard.


EApenkin, turn the volume to max might be a quick work-around, could you
try if that works for you?

[chro...@googlecode.com]

Comment #17 on issue 309459 by chin...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS
https://code.google.com/p/chromium/issues/detail?id=309459

The PCM volume range: dB gain -3.12 ~ 0

[chro...@googlecode.com]

Comment #19 on issue 309459 by chin...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS

https://code.google.com/p/chromium/issues/detail?id=309459

The device is actually reporting correct volume range: min -312 max 0
The problem is it's a narrow range and cras by default generates a 50dB
simple step volume curve.
I think we should take the device's range into consideration and I'm
preparing a CL for it.

[chro...@googlecode.com]

Comment #23 on issue 309459 by jonahkli...@gmail.com: Bose Companion 5 USB

Audio doesn't work in Chrome OS

https://code.google.com/p/chromium/issues/detail?id=309459

not sure if this adds anything helfpul, but I had the same issue. Plug it
in, doesn't work.

After reading this thread I surmised quick fix = set chromebook volume to
max and control volume with the bose circle thing.

If I lower pc volume even by one tick, the volume goes down significantly.

So conclusion: Set chromebook volume to max, use bose for volume control.
No other alterations needed.

[chro...@googlecode.com]

Updates:
Labels: merge-merged-chromeos-3.14

Comment #26 on issue 309459 by bugd...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS

https://code.google.com/p/chromium/issues/detail?id=309459#c26

The following revision refers to this bug:

https://chromium.googlesource.com/chromiumos/third_party/kernel/+/6505e3d9d971604ca50b5a75c270c1209b2d5e90

commit 6505e3d9d971604ca50b5a75c270c1209b2d5e90
Author: Yao-Wen Mao <yao...@google.com>
Date: Wed Jul 29 07:13:54 2015

UPSTREAM: ALSA: usb-audio: add dB range mapping for some devices

Add the correct dB ranges of Bose Companion 5 and Drangonfly DAC 1.2.

Signed-off-by: Takashi Iwai <ti...@suse.de>
(cherry picked from commit 2d1cb7f658fb9c3ba8f9dab8aca297d4dfdec835)
Signed-off-by: Yao-Wen Mao <yao...@google.com>

BUG=chromium:309459
TEST=Connect with Bose Companion 5 and use amixer to verify that
the volume range is from -50.06dB to -0.06dB.

Change-Id: I0bd0b5665d0d7598724f45e13fa9dda564e33021
Reviewed-on: https://chromium-review.googlesource.com/290503
Reviewed-by: Dylan Reid <dgr...@chromium.org>
Commit-Queue: Yao-Wen Mao <yao...@google.com>
Tested-by: Yao-Wen Mao <yao...@google.com>

[modify]
http://crrev.com/6505e3d9d971604ca50b5a75c270c1209b2d5e90/sound/usb/mixer_maps.c

[chro...@googlecode.com]

Updates:
Labels: merge-merged-chromeos-3.8

Comment #25 on issue 309459 by bugd...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS

https://code.google.com/p/chromium/issues/detail?id=309459#c25

The following revision refers to this bug:

https://chromium.googlesource.com/chromiumos/third_party/kernel/+/a9a45bab8fb4f5e3bfcd32e67fe8c64f27b1ec6e

commit a9a45bab8fb4f5e3bfcd32e67fe8c64f27b1ec6e

Author: Yao-Wen Mao <yao...@google.com>
Date: Wed Jul 29 07:13:54 2015

UPSTREAM: ALSA: usb-audio: add dB range mapping for some devices

Add the correct dB ranges of Bose Companion 5 and Drangonfly DAC 1.2.

Signed-off-by: Takashi Iwai <ti...@suse.de>
(cherry picked from commit 2d1cb7f658fb9c3ba8f9dab8aca297d4dfdec835)
Signed-off-by: Yao-Wen Mao <yao...@google.com>

BUG=chromium:309459
TEST=Connect with Bose Companion 5 and use amixer to verify that
the volume range is from -50.06dB to -0.06dB.

Change-Id: I0bd0b5665d0d7598724f45e13fa9dda564e33021

Reviewed-on: https://chromium-review.googlesource.com/290486

Reviewed-by: Dylan Reid <dgr...@chromium.org>
Commit-Queue: Yao-Wen Mao <yao...@google.com>
Tested-by: Yao-Wen Mao <yao...@google.com>

[modify]

http://crrev.com/a9a45bab8fb4f5e3bfcd32e67fe8c64f27b1ec6e/sound/usb/mixer_maps.c

[chro...@googlecode.com]

Updates:
Labels: merge-merged-chromeos-3.10

Comment #24 on issue 309459 by bugd...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS

https://code.google.com/p/chromium/issues/detail?id=309459#c24

The following revision refers to this bug:

https://chromium.googlesource.com/chromiumos/third_party/kernel/+/b8d6257fb308955337a4643a98c184d9b3b1c173

commit b8d6257fb308955337a4643a98c184d9b3b1c173

Author: Yao-Wen Mao <yao...@google.com>
Date: Wed Jul 29 07:13:54 2015

UPSTREAM: ALSA: usb-audio: add dB range mapping for some devices

Add the correct dB ranges of Bose Companion 5 and Drangonfly DAC 1.2.

Signed-off-by: Takashi Iwai <ti...@suse.de>
(cherry picked from commit 2d1cb7f658fb9c3ba8f9dab8aca297d4dfdec835)
Signed-off-by: Yao-Wen Mao <yao...@google.com>

BUG=chromium:309459
TEST=Connect with Bose Companion 5 and use amixer to verify that
the volume range is from -50.06dB to -0.06dB.

Change-Id: I0bd0b5665d0d7598724f45e13fa9dda564e33021

Reviewed-on: https://chromium-review.googlesource.com/290533

Reviewed-by: Dylan Reid <dgr...@chromium.org>
Commit-Queue: Yao-Wen Mao <yao...@google.com>
Tested-by: Yao-Wen Mao <yao...@google.com>

[modify]

http://crrev.com/b8d6257fb308955337a4643a98c184d9b3b1c173/sound/usb/mixer_maps.c

[chro...@googlecode.com]

Updates:
Status: Fixed

Comment #27 on issue 309459 by yao...@chromium.org: Bose Companion 5 USB

Audio doesn't work in Chrome OS

https://code.google.com/p/chromium/issues/detail?id=309459

(No comment was entered for this change.)