Issue 131257 in chromium: Google Play Music doesn't work

[chro...@googlecode.com]

Status: Unconfirmed
Owner: ----
Labels: Type-Bug Pri-2 Area-Undefined

New issue 131257 by CDW.Sc...@gmail.com: Google Play Music doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Chrome Version : <18.0.1025.168 (Developer Build 134367) Ubuntu 11.10>
URLs (if applicable) :https://play.google.com/music/listen#start_pl
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Firefox 4.x: OK

What steps will reproduce the problem?
1. Go to Google Play Music
2. Try to play a song

What is the expected result?
To play a song

What happens instead?
It'll first give a small message: "COULDN'T PLAY SONG. SKIPPED AHEAD." In a
small, orange message near the top-left. After a few skips, there will be a
pop-up. The top part will say, "UNABLE TO REACH SERVER", and the body will
say, "Google Play is having trouble reaching the server to play your music.
Please try again later."

Please provide any additional information below. Attach a screenshot if
possible.

Additional information from the about page:
WebKit: 535.19 (trunk@106313)
JavaScript: V8 3.8.9.19
Flash: 11.2 r202
User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/535.19 (KHTML, like
Gecko) Ubuntu/11.10 Chromium/18.0.1025.168 Chrome/18.0.1025.168
Safari/535.19

Attached is a file of the pop-up.

Attachments:
Screenshot at 2012-06-05 15:38:54.png 254 KB

[chro...@googlecode.com]

Updates:
Labels: -Area-Undefined Area-Compat Action-ReductionNeeded

Comment #1 on issue 131257 by stuart...@chromium.org: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

(No comment was entered for this change.)

[chro...@googlecode.com]

Comment #2 on issue 131257 by mentose...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Exact same issue.

[chro...@googlecode.com]

Comment #3 on issue 131257 by siavash....@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue

[chro...@googlecode.com]

Comment #4 on issue 131257 by allradio...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue.

[chro...@googlecode.com]

Comment #5 on issue 131257 by nicolas....@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

same issue.

[chro...@googlecode.com]

Comment #6 on issue 131257 by tantone...@gmail.com: Google Play Music

[chro...@googlecode.com]

Comment #7 on issue 131257 by mcrumil...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue.

[chro...@googlecode.com]

Comment #8 on issue 131257 by r.furt...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue using Chrome 20.0.1132.47 and Firefox 9.0.

[chro...@googlecode.com]

Comment #9 on issue 131257 by jasongip...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

I had that issue, but it was resolved once I installed adobe flash plugin

[chro...@googlecode.com]

Comment #10 on issue 131257 by elley.da...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Have same problem. Normally using the HTML5 lab app. But doing as 9
suggested reverted to flash, fixed the issue.
So the conclusion must be that there is something in the HTML5 app that
doesnt work...

[chro...@googlecode.com]

Comment #12 on issue 131257 by iain...@gmail.com: Google Play Music doesn't
work
http://code.google.com/p/chromium/issues/detail?id=131257

Same here using Chromium (18.0.1025.168) on Unbuntu.

[chro...@googlecode.com]

Comment #14 on issue 131257 by ginge...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

same issue

[chro...@googlecode.com]

Comment #15 on issue 131257 by imacompu...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue

[chro...@googlecode.com]

Comment #16 on issue 131257 by mcrumil...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

I have this program from multiple computers, and I've noticed it only
happens behind certain networks. I believe it may be a port issue--I've
just tested port 5228 and turns out it's blocked by my organization (as is
everything else). Does Google Play attempt to initiate new connections? If
it were client initiated it might be able to resolve this issue.

[chro...@googlecode.com]

Comment #17 on issue 131257 by mcneel...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue.

[chro...@googlecode.com]

Comment #18 on issue 131257 by Furc...@gmail.com: Google Play Music doesn't
work
http://code.google.com/p/chromium/issues/detail?id=131257

Same.

[chro...@googlecode.com]

Comment #19 on issue 131257 by CDW.Sc...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Well, I was unable to use the laptop that I found this bug on for a period
of 2-3 weeks, as I was repairing it, but now that I'm finally back to it,
it works again. No idea what happened.

[chro...@googlecode.com]

Comment #20 on issue 131257 by emada.ad...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

had the same issue when I attempted to use html5 audio, moved back to flash
and it started working. :( I want my html5 back!

[chro...@googlecode.com]

Comment #21 on issue 131257 by lang...@gmail.com: Google Play Music doesn't
work
http://code.google.com/p/chromium/issues/detail?id=131257

My organization was also blocking Google Play, which is why I encountered
this error.

[chro...@googlecode.com]

Updates:
Labels: Feature-Media-Audio

Comment #22 on issue 131257 by vfedo...@chromium.org: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

[chro...@googlecode.com]

Comment #24 on issue 131257 by nicola.g...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

same issue

[chro...@googlecode.com]

Comment #25 on issue 131257 by dperey...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

I got the same error, maybe because I'm at work...any ways around this?

[chro...@googlecode.com]

Comment #26 on issue 131257 by jondmart...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

I'm having the same problem, but only on the most recent 2 CDs I purchased,
all of my music that I had prior to the 2 CDs work without fail. Also, it
isn't the entire CD only about half of songs in both won't play for some
reason.

[chro...@googlecode.com]

Comment #28 on issue 131257 by derekbga...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

I had the same issue while running Chromium on Ubuntu 12.10.
To fix it I went to settings in my music and opened "Music labs".
After clicking Music labs I had to DISABLE HTML5 Audio (see screenshot).
I then scrolled up and clicked "Save Changes"

Then the music would play.

Attachments:
HTML_Fail.png 107 KB

[chro...@googlecode.com]

Comment #29 on issue 131257 by mizo9...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue but with only half of the songs that I bought last night from
itunes and uploaded to googleplay; they are mp4's but I bought 25 songs and
the first 10 give this message and the last 15 play just fine.

[chro...@googlecode.com]

Comment #30 on issue 131257 by mizo9...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

I am on Windows 7 company network and they just pushed out a big update
overnight, so that could be it too.

[chro...@googlecode.com]

Comment #31 on issue 131257 by bjamesh...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Can confirm #28 and the solution noted there: turn off the HTML5 player
in "Music labs" and then "Save Changes."

[chro...@googlecode.com]

Comment #32 on issue 131257 by gold32...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue on ubuntu 10.04 LTS on chromium/firefox.

not happened when i disabled html5 audio.

ps.i can use on windows-chrome
ps2.i have touchpad error too.. :(

[chro...@googlecode.com]

Comment #34 on issue 131257 by MacDonal...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issues for me. I checked #28, but it was already disabled. I logged
into my company firewall (i'm the admin and can do that). This disables the
blocked sites in our corporate environment. Everything works fine now.

Anybody know how to remove google play music streaming in a firewall....
just kidding.

[chro...@googlecode.com]

Comment #36 on issue 131257 by wmar...@gmail.com: Google Play Music doesn't
work
http://code.google.com/p/chromium/issues/detail?id=131257

Same as #35.

[chro...@googlecode.com]

Comment #37 on issue 131257 by jtad...@gmail.com: Google Play Music doesn't
work
http://code.google.com/p/chromium/issues/detail?id=131257

Is there anyone from google working on this?
For me it only happens on some of the latest music that I uploaded. To
bad :( I used to love this service.

[chro...@googlecode.com]

Comment #38 on issue 131257 by dmc...@gmail.com: Google Play Music doesn't
work
http://code.google.com/p/chromium/issues/detail?id=131257

Same as #37. Chromium Version 24.0.1312.56 (177594) on Arch Linux. Kernel:
3.7.4-1-ARCH.

[chro...@googlecode.com]

Comment #39 on issue 131257 by david....@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

same problem for me. but it plays on my phone. just not on the browser.
very annoying.

[chro...@googlecode.com]

Comment #40 on issue 131257 by jramsey...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Same issue and has been ongoing for several months for me. I can play an
album and then it may quit halfway through. I try to replay the entire
album and I get the server error. This appears to happen randomly.

[chro...@googlecode.com]

Comment #41 on issue 131257 by christ...@senshikaze.net: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

I see this as well, it ONLY affects purchased music, but not all of them,
and not the same ones each time. Honestly, it seems to happen to newly
purchased songs more than older purchased songs, but that may just be
coincidence. It happens in Flash and HTML5 modes and happens in Chrome
(24.0.1312.68,x64 Ubuntu 12.10) and Nuvola Player (2.0.2), also on x64
Ubuntu 12.10. I hav not tested on OS X or Windows because I don't use OS X
or Windows.

[chro...@googlecode.com]

Comment #42 on issue 131257 by david....@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

If the company firewall that I am behind is causing this issue, wouldn't it
block all playback of any songs? Why can I only play certain songs but not
others? The problem occurs with songs that I have purchased or uploaded
myself.

#28 worked for me but only at home on my own personal network. #28 does not
work while at work.

[chro...@googlecode.com]

Comment #43 on issue 131257 by mizo9...@gmail.com: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Agreed; same here. Works fine anywhere but at work, and only certain songs,
mostly recently purchased ones are 'skipped'.

I had hoped this would be fixed by now or at least responded to; I am
actively looking around for alternatives to listen to music while I work.

[chro...@googlecode.com]

Updates:
Status: WontFix
Labels: Restrict-AddIssueComment-Commit

Comment #44 on issue 131257 by dalecur...@chromium.org: Google Play Music

doesn't work
http://code.google.com/p/chromium/issues/detail?id=131257

Please report Google Music bugs through this form:

http://support.google.com/googleplay/bin/static.py?hl=en&ts=2481849&page=ts.cs

If you have a Chrome specific bug (i.e. Google Music works in other
browsers, but not in Chrome, please file a new bug as this one is old and
has meandered too much).

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