Issue 140779 in chromium: Chrome canary not loading

[chro...@googlecode.com]

Status: Unconfirmed
Owner: ----
Labels: Type-Bug Pri-2 Area-Undefined OS-Windows

New issue 140779 by aivara...@gmail.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

Chrome Version : 21.0.1180.60
OS Version: 5.1 (Windows XP)

What steps will reproduce the problem?
1. open chrome canary
2.
3.

What is the expected result?
open

What happens instead?
not loading

Please provide any additional information below. Attach a screenshot if
possible.

debug.log:
[0806/163811:ERROR:client_util.cc(394)] Failed to load Chrome DLL from
C:\Documents and Settings\Aiwaras\Local Settings\Application
Data\Google\Chrome SxS\Application\21.0.1180.60\chrome.dll
[0806/163811:ERROR:client_util.cc(442)] Could not find exported function
RelaunchChromeBrowserWithNewCommandLineIfNeeded

canary version 22.0.1228.0 and have problems from 1226 version. From log it
seems canary is trying to open chrome but looking in canary directory..
something mismatch there

[chro...@googlecode.com]

Updates:
Status: Assigned
Owner: g...@chromium.org
Cc: robertsh...@chromium.org
Labels: -Type-Bug -Pri-2 -Area-Undefined Type-Regression Pri-0
Area-Internals Internals-Install ReleaseBlock-Dev

Comment #1 on issue 140779 by ke...@google.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

Will need you guys to look at this asap.

[chro...@googlecode.com]

Comment #2 on issue 140779 by ke...@google.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

Issue 140712 has been merged into this issue.

[chro...@googlecode.com]

Comment #3 on issue 140779 by ke...@google.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

Issue 140767 has been merged into this issue.

[chro...@googlecode.com]

Comment #4 on issue 140779 by ke...@google.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

Odd one about this is that you seem to be trying to install the Canary on
top of the Beta. Not sure why that would be.

[chro...@googlecode.com]

Comment #5 on issue 140779 by robs6...@gmail.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

I have the same issue but do not have the beta installed. I have Chrome
and Chrome Canary on Win7 64.

[chro...@googlecode.com]

Comment #6 on issue 140779 by neokab...@gmail.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

I have this issue too (on 22.0.1228.0), and I'm just installing it
alongside the Stable release.

[chro...@googlecode.com]

Updates:
Owner: robertsh...@chromium.org
Cc: -robertsh...@chromium.org g...@chromium.org

Comment #7 on issue 140779 by robertsh...@chromium.org: Chrome canary not
loading
http://code.google.com/p/chromium/issues/detail?id=140779

For folk reporting this, is it possible that you were launching the Canary
version of Chrome from inside your regular stable channel Chrome? Does this
also occur if you open Canary Chrome via the desktop link?

Also, please could you attach the values in the following registry keys:

HKEY_CURRENT_USER\Software\Google\Update\Clients\{4ea16ac7-fd5a-47c3-875b-dbf4a2008c20}
HKEY_CURRENT_USER\Software\Google\Update\ClientState\{4ea16ac7-fd5a-47c3-875b-dbf4a2008c20}

HKEY_CURRENT_USER\Software\Google\Update\Clients\{8A69D345-D564-463c-AFF1-A69D9E530F96}
HKEY_CURRENT_USER\Software\Google\Update\ClientState\{8A69D345-D564-463c-AFF1-A69D9E530F96}

Thanks!
Robert

[chro...@googlecode.com]

Comment #8 on issue 140779 by g...@chromium.org: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

Please attach %TEMP%\chrome_installer.log. It may provide clues. I suspect
pv in the registry is being paved, but why the SxS value? We have a similar
open issue, I believe.

(Written from tiny device while on holiday.)

[chro...@googlecode.com]

Comment #9 on issue 140779 by robs6...@gmail.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

I always launch Canary from the desktop link.

Here are the values you asked for:
HKEY_CURRENT_USER\Software\Google\Update\Clients\{4ea16ac7-fd5a-47c3-875b-dbf4a2008c20}:
Default: (value not set)
lang: en
Name: Google Chrome Canary
oopcrashes: 1
pv: 22.0.1228.0

HKEY_CURRENT_USER\Software\Google\Update\ClientState\{4ea16ac7-fd5a-47c3-875b-dbf4a2008c20}:
Default: (value not set)
ActivePingDayStartSec: 501f6b60
brand: GGLS
browser: 4
dr: 1
InstallTime: 501fc7c6
lang: en
LastCheckSuccess: 501febe0
LastInstallerError: 0
LastInstallerResult: 0
LastInstallerSuccessLaunchCmdLine: "C:\Users\me\AppData\Local\Google\Chrome
SxS\Application\chrome.exe"

HKEY_CURRENT_USER\Software\Google\Update\Clients\{8A69D345-D564-463c-AFF1-A69D9E530F96}:
I do not have this reg key.

HKEY_CURRENT_USER\Software\Google\Update\ClientState\{4ea16ac7-fd5a-47c3-875b-dbf4a2008c20}

Default: (value not set)
Client: TV40
dr: 1
lastrun: 12988733177005972
usagestats: 0
lastrun: 12988751804529405
pv: 22.0.1228.0
RollCallDayStartSec: 501f6b60
UninstallArguments: --uninstall --chrome-sxs
UninstallString: C:\Users\me\AppData\Local\Google\Chrome
SxS\Application\22.0.1228.0\Installer\setup.exe
usagestats: 0

[chro...@googlecode.com]

Comment #10 on issue 140779 by robs6...@gmail.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

Chrome Installer Log:

[0728/093619:ERROR:delete_tree_work_item.cc(129)] can not delete C:\Program
Files (x86)\Google\Chrome\Application\old_chrome.exe
[0731/154501:ERROR:delete_tree_work_item.cc(129)] can not delete C:\Program
Files (x86)\Google\Chrome\Application\21.0.1180.49
[0801/113825:ERROR:delete_tree_work_item.cc(129)] can not delete C:\Program
Files (x86)\Google\Chrome\Application\old_chrome.exe

[chro...@googlecode.com]

Comment #11 on issue 140779 by djka...@gmail.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

I got installed at my machine only Canary. I do not use stable, because it
is too boring :P

@Comment 7
I don't have 8A69D345, only got first one (and 430FD4D0)

@Comment 8 - attached, pretty much errors inside

Attachments:
1.reg 454 bytes
2.reg 1.6 KB
chrome_installer.log 9.4 KB

[chro...@googlecode.com]

Comment #20 on issue 140779 by hayato.f...@gmail.com: Chrome canary not
loading
http://code.google.com/p/chromium/issues/detail?id=140779

Don't know if it's relevant, but beta channel's 21.0.1180.64 (on Win7) has
the same problem. Rolling back to 21.0.1180.60 (Stable) everything works
fine.

[chro...@googlecode.com]

Updates:
Cc: ke...@chromium.org

Comment #21 on issue 140779 by robertsh...@chromium.org: Chrome canary not
loading
http://code.google.com/p/chromium/issues/detail?id=140779

There are a couple of issues here, it will be important not to conflate
them.

The first one is Chrome not starting at all because it can't find
chrome.dll. This is bad but I have a potential fix in the works. Please
could you let me know if you have seen this on a version other than Canary.

The second one is Chrome starting and doing something unhelpful, like
hanging or refusing to load pages. Comment #18 is a good example of this.
This is also bad, but please could we track this kind of problem in a
separate bug (for my own sanity). This one looks promising:
http://crbug.com/129923

[chro...@googlecode.com]

Comment #22 on issue 140779 by ja...@autronix.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

I did start a separate issue last night, didn't seem to be looked at:

https://code.google.com/p/chromium/issues/detail?id=140703&can=8&colspec=ID%20Pri%20Mstone%20ReleaseBlock%20OS%20Area%20Feature%20Status%20Owner%20Summary

I wasn't sure whether this issue (140779) was the same as the one I posted
on 140703 or not.

[chro...@googlecode.com]

Comment #25 on issue 140779 by robs6...@gmail.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

I too thought this was for the pages not loading. So I will be jumping
ship.

[chro...@googlecode.com]

Comment #27 on issue 140779 by jsc...@chromium.org: Chrome canary not
loading
http://code.google.com/p/chromium/issues/detail?id=140779

The issue with pages not loading was due to Avast Antivirus attempting to
inject code into Chrome's sandbox. That is tracked in bug 140982, has been
fixed on canary, and will be pushed to beta very soon.

[chro...@googlecode.com]

Comment #29 on issue 140779 by vivi...@chromium.org: Chrome canary not
loading
http://code.google.com/p/chromium/issues/detail?id=140779

I was able to reproduce this issue in 21.0.1180.64 and 22.0.1228.0 (
yesterday's dev) with Avast anti-virus software installed.

tested in today's canary 22.0.1229.0 build@150285, issue verified as fixed.
tabs are loaded with no problem.

[chro...@googlecode.com]

Updates:
Status: Verified

Comment #31 on issue 140779 by dhar...@google.com: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

Closing the bug as QA verified it.

[chro...@googlecode.com]

Comment #32 on issue 140779 by robertsh...@chromium.org: Chrome canary not
loading
http://code.google.com/p/chromium/issues/detail?id=140779

Issue 130884 has been merged into this issue.

[chro...@googlecode.com]

Comment #33 on issue 140779 by robertsh...@chromium.org: Chrome canary not
loading
http://code.google.com/p/chromium/issues/detail?id=140779

Issue 125722 has been merged into this issue.

[chro...@googlecode.com]

Comment #36 on issue 140779 by jcfrac...@gmail.com: Chrome canary not
loading
http://code.google.com/p/chromium/issues/detail?id=140779

Again today (29.0.1509.0)

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[chro...@googlecode.com]

Comment #37 on issue 140779 by g...@chromium.org: Chrome canary not loading
http://code.google.com/p/chromium/issues/detail?id=140779

jcfrachet: The offending change has been reverted, see issue 241088. Thanks.

[chro...@googlecode.com]

Comment #38 on issue 140779 by fecal...@gmail.com: Chrome canary not loading
https://code.google.com/p/chromium/issues/detail?id=140779

I started getting this with yesterday's build, posting from IE at the moment

[chro...@googlecode.com]

Comment #40 on issue 140779 by g...@chromium.org: Chrome canary not loading
https://code.google.com/p/chromium/issues/detail?id=140779

larisak950: that message is benign. Is Chrome not launching for you?

[chro...@googlecode.com]

Comment #41 on issue 140779 by larisak950: Chrome canary not loading
https://code.google.com/p/chromium/issues/detail?id=140779

It launching, but none of the pages load not even about page.

[chro...@googlecode.com]

Comment #42 on issue 140779 by larisak950: Chrome canary not loading
https://code.google.com/p/chromium/issues/detail?id=140779

After running Malwarebytes Anti-Malware Google Chrome started to work.