Issue 345916 in chromium: New Tab is a blank page called "Untitled" & web pages are not loading

[chro...@googlecode.com]

Status: Untriaged
Owner: ----
CC: lafo...@chromium.org, som...@chromium.org, od...@chromium.org
Labels: Type-Bug Pri-2 Cr-UI-Browser-NewTabPage OS-Windows M-33

New issue 345916 by melody...@chromium.org: New Tab is a blank page
called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

This issue appears to be back in 33.0.1750.11,see user report below
(confirmed by several other users):


https://productforums.google.com/forum/#!topic/chrome/eH3jbFBV9Xs



This morning I opened up Google Chrome and my Homepage came up. I went to
open a new tab and a blank page called "Untitled" opened. I closed the tab
and tried again, smae thing happened. When i went to put a new webpage in
the address bar it just kept loading and loading, nothing happened. When I
went to favorites and tried to open one, it just kept loading and loading
like the address bar from before.

I tried closing and reopening the browser, same thing happened.

I read that you just updated Chrome last night and there are some problems
but I have not seen this one before.

I now am using IE because I cant use Chrome and our IE has it own problems.
This is my Version:

Google Chrome 33.0.1750.117 (Official Build 252094) m
OS Windows
Blink 537.36 (@167220)
JavaScript V8 3.23.17.13
Flash 12,0,0,70

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[chro...@googlecode.com]

Updates:
Labels: Hotlist-ConOps

Comment #1 on issue 345916 by melody...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Also found corresponding reports in Feedback:

"When attempting to open a new tab, the page does not load and displays
only as "Untitled."

I can open LINKS on a page in a new tab as normal, but bookmarks, homepage,
settings pages, or blank new tabs all show the above.

There is a brief (a few seconds) window when I first start the browser when
I CAN open new tabs normally, which I thought suggests that this is related
to a plugin. I'm running only a handful, and I've tried disabling them one
at a time to no effect.

I really don't want to have to reinstall chrome, since I'm not sure what
all information I would lose. Please help if possible."

[chro...@googlecode.com]

Comment #3 on issue 345916 by msn...@google.com: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

We have the same problem We're running Chrome 33.0.1750.117m on Vista Home
Premium SP2.

Anything that opens a new tab causes Chrome to lock up. For instance, if
you open GMail in the first window, then go to the Chrome Settings page, a
new tab marker opens at the top of the window but nothing ever loads in
that tab or in any other tab.

Another failure scenario is to start Chrome, go immediately to Settings,
choose "Help" on the left hand side, then press "Report a Problem." Nothing
happens and Chrome is dead.

Another symptom is that once Chrome stops responding, all of the extensions
start crashing. We have a mail checker extension and a dictionary
extension. They start throwing an unending series of balloons in the
bottom,right of the screen saying "Extension has crashed. Click here to
restart it." If you restart the extension, it immediately crashes again.

[chro...@googlecode.com]

Comment #4 on issue 345916 by matt.zuba: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Seems like this is affecting everyone who is running Chrome 33 on Vista
(including me).

Opening Chrome works fine, my home page loads (whichever home page I have
set), and I can click on my bookmark links to load other sites, but after
about 5 seconds of Chrome being open, no other pages load. I can't
navigate to any chrome:// urls either. If I try, Chrome converts the link
into something like this:

I type: chrome://settings
Chrome changes it to: chrome://www.settings.com

And the page never loads or goes anywhere.

Trying to open new websites only shows a spinning loading indicator but
nothing ever happens.

New tabs show come up blank with 'Untitled' in the tab title.

However Chrome works just fine if I 'Run as Administrator' from the
shortcut on my desktop.

I have NO extensions installed whatsoever, and I even uninstalled Chrome,
removed the Google data directory from my 'Local' folder and reinstalled
Chrome. The problem persists.

[chro...@googlecode.com]

Comment #5 on issue 345916 by matt.zuba: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

My version info too:

Google Chrome 33.0.1750.117 (Official Build 252094) m
OS Windows
Blink 537.36 (@167220)
JavaScript V8 3.23.17.13

Flash 12.0.0.70
User Agent Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/33.0.1750.117 Safari/537.36
Command Line "C:\Program Files\Google\Chrome\Application\chrome.exe"
--flag-switches-begin --flag-switches-end
Executable Path C:\Program Files\Google\Chrome\Application\chrome.exe
Profile Path C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default
Variations 6dcb530d-954431d1
514bad25-7215e5f8
e950616e-ca7d8d80
8afebf76-b83cd645
c70841c8-4866ef6e
9e5c75f1-4dc57c19
24dca50e-837c4893
ca65a9fe-bf3100d4
8d790604-9cb2a91c
ea1014b7-dd21eb5a
5a3c10b5-e1cc0f14
244ca1ac-4ad60575
f47ae82a-746c2ad4
5e29d81-cf4f6ead
3ac60855-486e2a9c
246fb659-bca011b3
f296190c-c4f4d776
4442aae2-75cb33fc
ed1d377-e1cc0f14
75f0f0a0-6bdfffe7
e2b18481-e1cc0f14
e7e71889-e1cc0f14

[chro...@googlecode.com]

Updates:
Labels: -Pri-2 Pri-1

Comment #6 on issue 345916 by cben...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

#4: If you start chrome with --user-data-dir=C:\temp or something similar
do you still see the problem? Thanks for already looking at extensions.

[chro...@googlecode.com]

Comment #7 on issue 345916 by matt.zuba: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Yup, problem persists when trying to use a forced data directory like
C:\temp as well.

[chro...@googlecode.com]

Comment #8 on issue 345916 by cben...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Thanks. I'll try to repro on my vista machine. If I can't I may ask for
more information.

[chro...@googlecode.com]

Comment #9 on issue 345916 by cben...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Are you on 64-bit Vista Home Premium SP2 or 32-bit? I tried with a 32-bit
vista home premium sp2 VM and a fresh install of Chrome and did not run
into an issue. I can also dredge up a physical Vista box as well.

The Run As Administrator... hint is very interesting, thanks.

[chro...@googlecode.com]

Comment #10 on issue 345916 by cben...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

I want to triage if this is a networking issue or something else.

If you could start Chrome with the option --log_net_log=C:\temp\netlog.txt
(or any other path for the file) that will capture the networking details.

You could then either attach to the bug or send directly to me at
cben...@chromium.org

Note that it may contain some sensitive information - please feel free to
inspect the file and choose whether you want to forward it.

Thanks

[chro...@googlecode.com]

Comment #11 on issue 345916 by matt.zuba: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

To answer your first question, I have 32-bit Vista Home Premium SP1. I
didn't realize SP2 was available, I just did a 'check for updates' in
Windows Update and it shows everything is up to date. I can manually
install SP2 if desired, though a few days ago Chrome was working fine.

For the log - I think the right flag is --log-net-log? The underscores
didn't produce anything, but the dashes did. Attached.

Here's what I did in the browser:
- Fired Chrome up and loaded home page of www.google.com/ig (Loaded
successfully)
- ctrl-clicked Yahoo.com bookmark to open Yahoo.com in a new tab (Loaded
Successfully)
- Single clicked Detroit News bookmark to open detroitnews.com in current
tab (Loading indicator just spins and spins, never times out)
- Clicked 'triple bar' icon to open a new tab (opened grey screen
with 'Untitled' in tab title)
- typed 'chrome://settings' in new tab and pressed enter (nothing happened).

Thanks for your help!

Attachments:
netlog.txt 1.4 MB

[chro...@googlecode.com]

Comment #12 on issue 345916 by cben...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Thanks for the feedback!

it was --log-net-log rather than --log_net_log, thanks for the correction.

The log definitely shows that yahoo.com loaded fine.

For detroitnews.com, we do the preconnect/presolves (you can see with
the HTTP_STREAM_JOB in the log) but a request is never issued in the
first place. This leads me to worry that this is a bug higher up in
the navigation stack.

The chrome://settings never even shows up in the log.

This definitely shows that yahoo.com loaded fine.

[chro...@googlecode.com]

Updates:
Labels: -Cr-Internals-Network Cr-UI-Browser-Navigation Cr-Internals-GPU

Comment #13 on issue 345916 by cben...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Adding navigation and GPU in case it is one of those. This does not look
like a low-level networking bug. Key points are that no navigation is
allowed, but starting Chrome as administrator does not run into the
problem. This also seems to impact Vista users the most.

[chro...@googlecode.com]

Comment #15 on issue 345916 by cben...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

What happens when you start Windows in safe mode?

Also - do any of you have antivirus installed?

[chro...@googlecode.com]

Comment #18 on issue 345916 by dr.rob.n...@gmail.com: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Same here.
Windows Vista SP2 32-bit.
Works fine if run as Administrator.
If not Administrator, can open Tools->Extensions if it's the first thing
done, but after that nothing will open.

[chro...@googlecode.com]

Updates:
Cc: a...@chromium.org ka...@chromium.org

Comment #19 on issue 345916 by melody...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

+agl

Hi AGL - is this related to any of the known AV compatibility issues? Thank
you!

[chro...@googlecode.com]

Comment #20 on issue 345916 by a...@chromium.org: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

melodychu: this does not match any AV compatibility issues with SSL that
I'm aware of.

[chro...@googlecode.com]

Comment #21 on issue 345916 by matthewb...@gmail.com: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

As an update, after disabling all my extensions and enabling them one by
one, the MLB.com extension was causing this problem. I removed it and all
appears to be functioning properly.

[chro...@googlecode.com]

Comment #26 on issue 345916 by melody...@chromium.org: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Re: Matthew, thanks so much for the info - if you are being redirected to
chrome-internal://newtab/ and your issue is extensions related, please
follow: https://code.google.com/p/chromium/issues/detail?id=335446 :)

[chro...@googlecode.com]

Comment #28 on issue 345916 by tenb...@gmail.com: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

I'm still getting this problem and none of the above has helped. Here's
some more detail on the symptoms. You can't open any webpages from the
omnibox or from bookmarks. When you enter a URL you just see the existing
page or a grey area in the case of a new tab. So the browser is pretty well
unusable. But, oddly, some things do still work.

The default page always opens correctly in the first tab. From that page
you can navigate normally by clicking links in the page. But when you type
a URL in the omnibox it doesn't open. As you type, google displays various
suggestions. But when you hit enter, nothing changes and you continue to
see what was there before.

When you hit enter, the icon to the left of the omnibox changes momentarily
to an X, then back to a circular arrow. This behaviour suggests that chrome
thinks it has downloaded a page which is blank.

I'm running Version 33.0.1750.117 m on Wndows Vista Business SP2. The
problem started for me today.

Another quirk is I keep getting the bell icon and the message "Hangout
services has crashed" in the notification area.

Things I tried that made no difference.

Reinstalling chrome. I completely uninstalled chrome from the control
panel, then reinstalled a fresh copy. I tried two ways (keeping and erasing
history) with no difference.

Disabling extensions. After re-installing there were no extensions
installed apart from Docs 0.0.0.6 which seems to come free with the install.

Program compatibility. I am not running chrome in compatibility mode, so I
couldn't turn it off.

HTH. Bob

[chro...@googlecode.com]

Comment #29 on issue 345916 by manny.de...@gmail.com: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Same problem as number 23, also could not view Flash websites on a client's
computer today. (Vista 32)
I've been working on this computer for almost 3 hours with no luck. I've
tried everything including:
Disabling Flash
re-installing Flash
Deleting Users
Uninstalling Firefox
Uninstalling Safari
Uninstalling Chrome
Checking for malware and viruses
Cleaning the registry
Rebooted numerous times
Renaming both Pepper Player directories
Re-installing chrome numerous times
Uninstalling antivirus (Avast)
... The list goes on.

What I think finally worked was:
Going to plug-ins (type chrome:plugin in your chrome address bar) and in
Adobe Flash Player section place a check mark in the always allowed box.
Restart Chrome.

Hope this helps most of you if not all of you

[chro...@googlecode.com]

Comment #32 on issue 345916 by iamadria...@gmail.com: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

I tried the change on plugins - no help. Yes I found that opening as admin
does work but is not a good long term solution (can't click on links from
emails and have them go to Chrome among other reasons.)

Appreciate the attention to the problem.

Sent from my iPad

[chro...@googlecode.com]

Comment #33 on issue 345916 by tenb...@gmail.com: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Same as iamadria. Changing chrome://plugins made no difference. Run as
administrator and the problem disappears. But I don't want to run as admin
all the time. I'd be happy to run any diagnostic tools if this will help.

[chro...@googlecode.com]

Comment #34 on issue 345916 by mph...@earthlink.net: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Check issue 345958 - I believe it the same problem when running from an
XP 'user' account

[chro...@googlecode.com]

Comment #35 on issue 345916 by freckled...@gmail.com: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

I've been having the exact same issue. I'm lucky if I can open a page at
all. I cannot open the settings or any "chrome:// " links, even if I type
it into the first (and only) tab. Every time I try to open any tabs besides
the initial one, it simply says "unavailable" and doesn't even try to load.

[chro...@googlecode.com]

Comment #36 on issue 345916 by iamadria...@gmail.com: New Tab is a blank

page called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

Any new suggestions on this problem? I tried going to chrome://plugins
and then checking "Always Allowed" under the Adobe Flash Player plugin,
restart Chrome and no change. What is it about opening as administrator
that lets it work correctly? Any clues there?

Looking for inspiration and answers.

[chro...@googlecode.com]

Comment #37 on issue 345916 by falkf...@gmail.com: New Tab is a blank page

called "Untitled" & web pages are not loading
http://code.google.com/p/chromium/issues/detail?id=345916

I have the same problem as listed above. Administrator works, but user
accounts will not load anything but my home page. Just get blank untitled
page. I also started getting a new message saying Hangout services has
crashed. I have never seen this before. I have tried uninstall and re
install. I am not able to access tools or extensions because of this error.
Please help? Using windows Vista Home.